Jennifer Wright Hall Email & Phone Number

- Oversee Training and Recruiting.- Oversee development projects targeted at improving the overall performance of the organization.- Partner with other HR and Other Management to standardize and establish best practices.- Oversee Employee Performance Management systems for salaried employees and senior management.

Manchester, Tn

- Manage teams of individuals responsible for the completion of projects that fall outside of day-to-day operational activities.- Oversee the impact of changes (initiated by either M-Tek or a Supplier) that has direct impact on the flow of product through the Supply Chain.

Managed profitability, operations and client satisfaction for Supply Chain Management Organization, with annual revenue of 9.5 million.

Oversee internal team from 5 departments within the organization for the successful execution of the Service Level Agreement between ModusLink and Client. Account annual approximately 5.5 million. Key service offering is the effective optimization of Supply Chain Management Services.Prepare client forecasting and budgets for the management of Profit & Loss.Facilitate cooperative efforts within ModusLink to meet the requirements of the customer that includes but is not limited to: production of required volumes, maintenance of adequate product and shipment quality and controlling of costs for both ModusLink and the client.Supervise Business Management staff.Manage client expectations and facilitate improvement efforts to establish and maintain acceptable quality standards based on client scorecard and Statement of Work.Champion Lean Sigma continuous improvement initiative within the organization that results in annual cost savings of $50,000-$100,000.

I help business owners build referrals in their businesses through word of mouth marketing.

Implemented Formal HR function within an organization that grew from 50 to 250 employees.Completed needs assessment to systematically identify areas in need of process and/or policy and procedure development.Developed necessary policies to effectively administer HR practices within the organization.Implemented policies and procedures in both corporate and production-based work environments.Project Manager, New Account ImplementationCompleted operational and technical needs assessments for new accounts.Worked in conjunction with client, DTS and third party technology vendors to outline and implement operational workflows that included the integration of patient data messaging within web-based transcription and dictation systems.Established necessary client relationships and means of gauging client satisfaction to assist DTS in identifying areas for continuous improvement.Developed all necessary training materials and training plan to accompany the technological and operational implementation of new accounts.

Facilitated internal resources as well as Third Party vendors in the implementation of new customer accounts for Internet-based medical dictation and transcription. This included internal training of employees and remote contractors, training of client staff, project management among all 3 parties for system integration.

Supervised Training and Organization Development staff (5 staff members). Multiple sites and programs include: Web-based training program for employees, clients and physicians, organization development projects for national data center, and regional training center.Directed web-based training for all new and current employees, resulting in cost savings of $75,000 per month.Increased employee production rate by 4% through targeted training initiatives identified through productivity analysis.Decreased client and physician training costs by approximately $5000 a month by converting training format to web-based delivery.Established Organization Development department. Created positions, process and policy necessary to meet the identified needs of the organization.Facilitated project teams, chartered by executive level management, to establish best practices and complete deliverables that directly related to the organization's strategic plan.Designed and developed account implementation process, reducing implementation time for clients by 25%. Facilitated project team (15 members, across 4 departments). Coached team members and process owners through implementation and established a plan for continuous improvement.Designed OD interventions to meet needs for a reporting infrastructure and technology platform. Facilitated focus groups to complete needs assessment. Held group meetings with executive and middle management to consolidate issues reach consensus and identify an action plan for meeting requirements.Established operational scorecard, data definitions and reporting requirements for Operations, Finance and Information Systems departments through project team facilitation. Resulted in necessary data to build operational data store.Reduced training time by 50% for new hired IT staff and added capacity for cross training through the development of standardized work practices and training documentation.

Completed needs assessment that identified staffing requirements, training needs and employee retention for 10-15 skilled labor positions.Developed training materials, training plan and Train-the-Trainer program for the implementation of a structured training program across 3 facilities. Approximately 250-300 trainees and 50 trainers and managers.Developed measures and oversaw tracking of job performance as it related to the completion of training objectives and demonstration of core skills needed to complete job tasks.

Master Of Arts (Ma), Industrial And Organizational Psychology

Master Of Arts, Industrial/Organizational Psychology

Bachelor Of Science, Psychology