• Enter and take payment of classified, legal, obituaries and “warm & fuzzy” display ads from over the phone, our website, email, fax and snail mail• Data entry of new clients into our system, and keeping all client information updated• Answering phones and directing them to the proper folks on the team• Collecting and delivering client tear sheets via digital and traditional methods• Cleaning client lists and keeping aging reports up to date by working to collect overdue invoices.

10/2015- Now 3rd Party Booking Admin/ Marketing/ Graphic Design & Guest ServiceBerlin Heritage Inns (formerly Zinck’s Family of Inns) - Berlin Ohio• Rates management in RoomMaster- Configuration of accurate room rates, ensuring that costs include fees, discounts, and will not cause a loss for the company• Administration of our 3rd party booking sites such as Booking.com and Expedia- checking and notifying proper information is presented and catching discrepancies• Responding to guest complaints, reviews, and feedback, giving guests a professional and positive response to ensure they continue to do business with the company • Marketing, including photography and Ad/brochure design to present our product in a way to help future sales • Greeting and checking in guests, handling reservations, answering phone calls, sales, daily data entry• Keeping knowledge current to help guests with questions on the area, so they get the most out of their stay• Handling and collecting payments, confidential and timely• Cultivate long-lasting relationships with outside businesses for the benefit of our guests to get coupons for their businesses and to create packages.

Creating Facebook posts, photographing their rooms and public areas as well as assisting in their social media marketing.

7/2010 to 10/2015 Night Auditor Berlin Grande Hotel- Berlin, Ohio• Handled night auditing duties, which included verification of daily room occupancy and hotel revenue using RoomMaster software on a day to day basis & resolved any discrepancies or errors which were found• Managed check ins and reservations, directing guests to their rooms, collecting payment• Trained new staff on Night Audit procedures• Answering telephone calls, making sales when possible. • Attended training in customer service, conflict resolution techniques, and safety procedures• Greeted all guests in a friendly and professional manner• Prepared invoices for guests as well as groups that stayed with us

I am responsible for their posts on their Facebook, Twitter & Pinterest pages. I also am responsible for taking and editing the pictures on their FB page as well as some of the pictures on their Pinterest Page.

I am responsible for their posts on their Facebook & Twitter pages. I also am responsible for taking and editing most of the pictures on their Facebook page- I have resigned from this FB page in April of 2014

I create posts for their Facebook page from the posts posted by their hotels on their respective FB pages, company newsletters, emails, online information....etc...I resigned from this FB page January of 2014

Responsible for posts on their FB and Twitter pages - I resigned, August 23, 2013

•Promoted to Sales from the CSG Department in 8/06•Took sales calls selling Dish Network to potential customers •Followed up on warm sales leads that were given to me by my fellow employees•Data entry of sales and fleet information