The Jamf Mission Control Center is responsible for all systems and data visibility about our customers. The Business Operations Solutions Architect is an integral member of the Mission Control Center, de fining vision and providing technical direction to our overall Systems Management needs. I drive implementation strategy for projects executed within the Systems Management team atJamf. Responsible to understand, prioritize, and communicate the changes needed within our systems to serve the business needs of Jamf. Maintain ownership of specific systems and integrations within the core tools at Jamf. The Business Operations Solutions Architect serves as a primary influence for changes done for systems and work flows in their purview. Responsible for the technical design of implementations. Work with leaders amongst various business units to hear requests and help design solutions that solve the need, scale with the growth of the organization, and leverage the tools we have available. Work closely with leadership within the Systems Management team to identify the high-level requirements for new features, and ensure the resulting solution meets the requirements and scalability needs of the organization.

• Provide daily support to end users including managing issue resolution and performing root cause analysis (Salesforce, Cvent, TIBCO, Pardot)• Partner with consultants to implement a Subscription Management solution utilizing the Salesforce Ecosystem and TIBCO• Technical implementation of complex business processes into the Salesforce Ecosystem• Understand integration points with other systems that interface with the application,evaluate and minimize ripple effects• Create and administer user guides for feature roll-outs to existing or new users/groups.• Work with internal clients (from end users to stakeholders) to gather, understand, and define complex business requirements and changes • Design and map out middleware (TIBCO) Processes to integrate Salesforce with Azure internal databases.• Collaborate with developers to test and verify that solutions will meet the business requirements• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

Design•Partner with stakeholders on the design, testing, implementation, and evaluation of complex business process changes.•Determine and document user requirements for business processes•Drive the planning of application changes, application development, and the installation of upgrades and new releases.•Provide on-going evaluation and guidance of Salesforce design and development against business objectives.•Receive, evaluate, and respond to complex data-related inquiries by applying knowledge of data and business operations.•Complete process with implementation and evaluation of business process changes of moderate complexity. •Collaborate with Data Architect and team members to ensure efficient, simple, and accurate reporting of data.Configure, Price Quote (CPQ)•Develop and maintain the knowledge base of current CPQ processes and configuration within Salesforce.•Collaborate with sales team leaders to develop contractual language and implement language to front end customer contracts.•Manage complex requirements, product pricing, rules and keeps sales contracts up to date in the CPQ system to ensure effective quoting.•Manage CPQ system which includes maintenance of product list, configuration and pricing rules, document templates, approval workflows, and supporting end-users. Reporting•Develop, modify, and distribute standard and custom management reports/dashboards to better understand the overall business and/or unit.•Develop presentations and share findings as well as recommendations to the leadership team. •Critically review and analyze the reporting tools and reports for accuracy and relevance.•Develop, implement and maintain Key Process Indicator (KPI) assessment tools including dashboards and other reporting tools.Training•Manage training of new users and grow the Salesforce skill set across the organization.•Develop training materials as needed.•Train end users on metrics and the use of performance reports.

Salesforce AdminComplex order configuration orders/contractsData anlaysisBudgeting multiple departments

-Collaborate with internal clients, managers and senior leadership to establish and measure organization and department goals-Research, gather and analyze quantitative and qualitative information to better understand client’s questions and needs-Voice of the customer research through focus groups, surveys (online, paper, intercept) and informational interviews-Partner with colleagues to develop marketing strategies for a variety of healthcare specialties and direct mail campaigns-Geographical mapping of facility locations, patient and census data-Create, audit and analyze several patient databases to better develop knowledge of current business and competition-Manage relationships with several third party vendors to continually enhance the data and software available

-Liaison between client requests and the designers and programmers-Established and enhanced positive working relationships with clients and co-workers -Maintained a high of technical knowledge to analyze and determine the best approach to client goals-Provided superior customer service to all clients by having a positive attitude and resolving customer questions-Discovered and implemented team workflows that increased client satisfaction, ensured accuracy, lowered costs, and shortened timelines

Established and enhanced positive relationships with customers, coworkers and othersUtilized company products to meet customer’s financial goals and needsProvided professional and friendly customer service•Worked with customers throughout credit application and approval process

•Respond to emergency situations•Communicate effectively with co-workers, students, and the community to make WSU a safer place•Monitor campus and secure the WSU buildings and property

Respond to emergency situations utilizing phone and radio systemsCommunicate effectively with co-workers, students, and the community to make WSU a safer placeMonitor campus and secure the WSU buildings and property

Assisted staff with training programs and was responsible for documentation of educational conferences and classes Entered customer and class survey data into excel database to produce critical reports Created practical and appealing promotional materials using Microsoft Office Organized and developed department newsletters for university-wide distribution

•Assisted with direct marketing campaigns•Managed marketing projects•Implemented core values into marketing collateral•Worked cross-functionally to create a consistent marketing message