Jennifer Burton

Jennifer Burton Email and Phone Number

Thriving in ambiguity while ensuring user privacy in time-critical emergencies @ Accenture
dublin, dublin, ireland
Jennifer Burton's Location
Austin, Texas, United States, United States
Jennifer Burton's Contact Details
About Jennifer Burton

As an Incident Response Analyst, I leverage my 7 years of experience in Trust & Safety to enhance operational efficiency and user privacy in urgent situations. I work closely with internal and external stakeholders to assess threats, risks, and legal protocols, and to provide timely and accurate responses to law enforcement requests.Previously, I was a Trust & Safety Policy Trainer and an Ads Integrity Analyst, where I developed and delivered effective learning content for over 500 global human reviewers, and contributed to the launch of hundreds of machine learning models for platform integrity. I also conducted deep-dive investigations into abusive actor behaviors and collaborated cross-functionally to identify and recommend policy improvements. I am passionate about creating a safer and more inclusive digital environment through technical expertise and forward-thinking methodologies.

Jennifer Burton's Current Company Details
Accenture

Accenture

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Thriving in ambiguity while ensuring user privacy in time-critical emergencies
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Jennifer Burton Work Experience Details
  • Accenture
    Incident Response Team Analyst - On Assignment @ Meta
    Accenture Apr 2024 - Present
    Austin, Texas, United States
    - Implement operational excellence within a team responsible for evaluating threats, risks, and user privacy in a time-critical emergency escalation environment- Evaluate and analyze a large volume of incoming emergency escalations, making dynamic and rapid decisions based on complex factors, while ensuring compliance with relevant laws, terms of service, and internal policies- Develop and communicate responses to inquiries from law enforcement, government agencies, and internal teams regarding Incident Response policy and procedures- Collaborate with cross-functional teams to enhance policies and processes across various departments- Demonstrated ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations
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  • Accenture
    Law Enforcement Response Analyst - On Assignment @ Meta
    Accenture Nov 2023 - Apr 2024
    Austin, Texas, United States
    Presently, I am enhancing operational efficiency within a team tasked with assessing threats, risks, and user privacy in urgent situations. I work closely with Legal, Public Policy, and other internal teams in engagements with law enforcement, regulators, and legislators on various online safety topics, such as child protection and counter-terrorism.- Reviewing legal protocols for adherence and identifying any defects, with an average completion time of 16-24 hours and a 95% accuracy rate- Ensuring the proper handling of confidential information in alignment with my client's Terms of Service, legal requirements, and internal guidelines to protect user privacy- Analyzing patterns of incidents, system performance, and data to improve overall escalation processes and proposing enhancements to processes, policies, and products- Collaborating with internal departments and external partners to address safety and data disclosure issues- Timely escalation of life-threatening emergency requests, while upholding sensitivity to sensitive materials
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  • Accenture
    Trust & Safety Policy Trainer - On Assignment @ Meta
    Accenture Sep 2020 - Nov 2023
    Austin, Texas, United States
    In this role, I was responsible for translating 64 complex advertising policies into easily digestible learning content for over 500 global human reviewers. This helped contribute significantly to the successful launch of hundreds of machine learning models dedicated to maintaining platform integrity.- Served as interim Training Lead during a difficult project transition, demonstrating solid management skills under pressure to meet training objectives- Developed onboarding hub to boost autonomy and slash time spent on FAQs for new hires- Improved training program effectiveness by 40% in 3 months through tailored curriculum, continuous feedback loops, and materials that accommodate various learning styles- Designed monthly knowledge tests to QA’s, SME’s and Analysts, achieving 97% consensus across diverse workflows- Evaluated training impact via data collection, progress monitoring, and report preparation
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  • Bcforward
    Ads Integrity Analyst - On Assignment @ Meta
    Bcforward Nov 2018 - Sep 2020
    Austin, Texas, United States
    During this time, I focused on developing and testing innovative policies and enforcement strategies to address emerging risks in the digital advertising ecosystem of my client's platform.- Provided clarification and assistance to non-managed SMB advertisers regarding disapproved ads- Conducted deep-dive investigations into abusive actor behaviors and collaborated cross-functionally to identify policy gaps and recommend improvements- Assisted in defining processes and workflows for efficient and scalable operations- Handled multiple workflows with varying processes while maintaining high-quality scores- Performed quality audits for 10 different queues and provided coaching for low performing analysts
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  • Bcforward
    Data Labeling Analyst - On Assignment @ Meta
    Bcforward Mar 2018 - Nov 2018
    Austin, Texas, United States
    In this role, I specialized in producing ground truth labels for training datasets, which significantly improved the accuracy and effectiveness of machine learning algorithms utilized in content classification processes at a leading social media company.- Led efforts to categorize and label political content, enhancing ad identification and platform credibility- Implemented binary classification for transparent political advertising, boosting user trust and engagement- Collaborated to verify political figures, streamlining operations and improving efficiency- Proactively addressed voter suppression, safeguarding democratic principles and promoting fair participation- Supported client needs by providing valuable weekly insights on tool improvements, high risk trends, and other potential harms
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  • Progressive Insurance
    Licensed Insurance Agent
    Progressive Insurance May 2017 - Mar 2018
    Austin, Texas, United States
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  • Marriott International
    Customer Service Liaison - Loyalty Program
    Marriott International Mar 2016 - May 2017
    Austin, Texas, United States
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  • Diversified Recovery Of Texas
    Account Manager
    Diversified Recovery Of Texas Nov 2015 - Mar 2016
    Austin, Texas, United States
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  • Floyd'S 99 Barbershop
    Client Service Coordinator
    Floyd'S 99 Barbershop Jun 2015 - Nov 2015
    Austin, Texas, United States
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  • Floyd'S 99 Barbershop
    Client Service Coordinator
    Floyd'S 99 Barbershop Apr 2014 - Jun 2015
    Chicago, Illinois, United States
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Jennifer Burton Skills

Writing Compare Market Ged Overseeing Vendors Training And Development Mailchimp User Experience Sales Students Identify Trends Motors Requisitions Traditional Media Executive Positions Zip Background Checks Url Monster Temporary Placement Paperwork Clearances Keywords Dynamics Google Analytics Salary Linkedin Recruiter Management Search Engines Design Coaching Calls Security Specials Twitter Ofccp Top Producer Skype Job Descriptions Crm Metrics Job Fairs Hiring Database Administration Initiation Featured Technology Sharepoint Accounting Face To Face Human Resources Execution Attract Photoshop Brand Awareness Brochures System Encouragement Ace Education Jena Print Advertising Layout Dice Account Executives Applicant Tracking Systems Google Adwords Web Content Creation Seo County Plugins Idiq Google Branding Merge Talent Management Mass Microsoft Office Strategies Mclean Medicine Microsoft Excel Testing Photos Poly Product Reviews Training Policy Microsoft Publisher Careerbuilder Media Events Surveying Taleo Talented Intranet Documentation Project Management Transitioning Logo Design Graduate Students Microsoft Copywriting Analysis Campaigns Revise Print Written Fairs Partnerships Instagram Auto Raising Information Technology Business Partnering Social Media Admissions Precise Space Holidays Manhattan Multi Location Accountability Web Design Specs Communication Ms Mail Negotiation Advertising Active Posters Html Craigslist Webex Marketing Big Data Postings Project Planning Security Clearance Paths Open Houses Project Contractual Agreements Automobile Posts Image Editing Analytics Bullhorn Paper Linkedin Websites Responsibility Art Data Science Peoplesoft Illustrator Magazines Marketing Materials Portals Web Presence Curriculum Design Start Ups Forms Blogging Sourcing Spreadsheets Government Academic Guidelines Materials Software Referrals Mailing Lists Oracle Compliance Span Linking Facebook Microsoft Word Fashion Wordpress Interviews Weaknesses C++ Onboarding Fairfax Commerce Biography Customer Engagement Data Maintenance Shirts Optimization Problem Solving Software Development Conceptual Modeling Meetings Civilian Architecture Recruiting Evaluation Employee Benefits Media Communications Automation Site Development Databases

Jennifer Burton Education Details

Frequently Asked Questions about Jennifer Burton

What company does Jennifer Burton work for?

Jennifer Burton works for Accenture

What is Jennifer Burton's role at the current company?

Jennifer Burton's current role is Thriving in ambiguity while ensuring user privacy in time-critical emergencies.

What is Jennifer Burton's email address?

Jennifer Burton's email address is je****@****ail.com

What schools did Jennifer Burton attend?

Jennifer Burton attended Tricoci University Of Beauty Culture, Duolingo University.

What are some of Jennifer Burton's interests?

Jennifer Burton has interest in Science And Technology, Education, Economic Empowerment.

What skills is Jennifer Burton known for?

Jennifer Burton has skills like Writing, Compare, Market, Ged, Overseeing, Vendors, Training And Development, Mailchimp, User Experience, Sales, Students, Identify Trends.

Who are Jennifer Burton's colleagues?

Jennifer Burton's colleagues are Dhananjay Joshi, Siddharth Varshneya, Crystal Gallo(Mba), Joe Stoddard, Tatiana Moran, Iuliana Boboc, Chisato Burgaz.

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