In my current role, I work behind the front line workers at Service Ontario, assisting and providing indepth knowledge and customer care support by:- Reading and translating policies for Driver and Vehicles based on current legislation- Assist PIN offices in applying the Highway traffic Act during transactions with customers- Provide solution based resolutions to matters pertaining to drivers personal records - Adjust financial transactions that occur with driver and vehicle registrations or renewals at retail branches- Apply computer support techniques to allow retail branches to continue serving customers- Have the authority to authorize the completion of transactions that need verfication- Remotely train and aide branch clerks on how to complete transactions

Being a frontline retail worker for Service Ontario, I dealt with customers first hand and assisted in many interactions with Health cards, Drivers and Vehicles and specialty needs regarding hunting, fishing, etc. Daily customers interactions averaged 70 customers a day. I completed such transactions as:- vehicle tag renewal- license renewal- photo renewal- health card applications- license exchanges with other countries- foreign dignitary transactions I also served on the event planning committee for :- office staff appreciation - social committee- visitor committee (delegates and other key visitors from the Province)- tour provider for visitors and students\With a large staff we always had new staff starting, I was able to plan and execute multiple training days to show other staff how to work with our computer systems, work with the audit department and work effective and efficiently.Daily interaction with all levels of management and at times assisted with supervisory tasks make sure all customers had the right access to the right service.

With the many transactions happening each day, there is a lot of sensitive information being passed around along with money. These transactions require many check and balances, and an attentive staff that will pay attention to all details. The role of the financial auditor is one of many that is auditing the revenue that is coming in, but also auditing the transactions rates of each employee and trying to make each employee more efficient. The processes that happen at each wicket at Service Ontario, are audited to make sure each visit and transaction flows smoothly and is up to the customers satisfaction. My goals as the audit clerk helped to make sure all employees followed the same daily routine with money from open til close. Everyone counted their money the same and provided the same detailed paperwork. These steps are vital to getting the work done right, as we never wanted to have to call a customer back to explain their transaction had gone wrong. The reports that I viewed were recapped and provided to management and if there was a need for management support, I would then ask.

I was responsible for opening and closing cash tills. I would create schedules for staff. I would supervise the staff on the sales floor. I helped meet monthly sales goals.Promote the vision of ROOTS.