Provide excellent transportation service in the greater Nashville area. Navigate roads safely and efficiently, heavy customer service, and maintained vehicle service requirements and cleanliness.

Supervise staff and clients and ensure programming schedule was being followed and rules adhered to. Observed client med selfadministration and facilitated group therapy sessions and recorded both into Kipu. Conducted weekly staff meetings. Applied knowledge of Joint Commission requirements and Health Department codes to implement new procedures in order to adhere to requirements. Arranged and provided daily client transportation. Created weekly staff work schedules and managed time sheetsand time off requests in Ultipro. Completed weekly Kipu audits. Completed Monthly Expense Reports and Credit Card reconciliations. Assisted with new hire onboarding process and uploaded documents into UltiPro.

Support staff in both male and female detox/residential treatment facilities. Ensuring excellent client care while following HIPAA regulations and maintaining strong work ethic. RADT-1, CPR, and First Aid certified. Strong computer skills and analytical thinking. Focused on attention to detail and client advocacy. Oversee client medication administration, maintaining client records, and observing and reporting client progress and daily housekeeping duties.

Accounts receivables, heavy customer service, data entry, answered phones, processed payments, handled billings and invoices, ordered supplies, scheduled appointments. Provided tech support for a small office network in a Windows environment. Managed daily office operations and maintenance of equipment.

Heavy customer service and data entry. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Logged mail per SEC requirements and dispersed incoming to correct recipients. Provided assistance for financial advisors on various projects. Complied with federal, state, and company policies, procedures and regulations.

Prepared and issued invoices and account statements according to established procedures. Performed customer account and bank reconciliations. Collaborated extensively with auditors during preliminary and year-end audit processes. Performed debit, credit, and total accounts on computer spreadsheets/databases, using specialized accounting software. Posted cash, check, and credit transactions. Researched and resolved collections and billing disputes with tact and efficiency. Designed multiple accounting and credit request forms for company usage. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Cross trained at all desks within the department to assist in various projects and cover workloads due to absences.

Provided support for sales representatives including correspondence with upscaleretail clientèle and manufacturing vendors. Produced imaginative illustrations inan efficient and timely manner. Assisted in graphic design, website development,advertising, and brochure assembly. Planned travel arrangements for executives and staff. Properly routed agreements, contracts and invoices through the signatureprocess. Performed monthly billing and processed accounts payables and accounts receivables. Processed all customer orders and purchase orders to vendors. Processed and accurately logged all daily shipping and receiving orders. Performed quality control and maintained inventory. Provided miscellaneous administrative office duties as needed.

Answered heavy phones and provided customer service and dispute resolution. Worked under strict deadlines and responded to service requests and emergency call-outs. Communicated with customers, employees and other individuals to answer questions and explain information. Scheduled and dispatched service technicians in an efficient manner. Trained and supervised telemarketers and assisted in closing sales. Generated leads for new sales through telephone and email contact with customers. Handled all promotional items and all other general office functions.