Jennifer Hewitt Email & Phone Number

San Francisco, California, Us

Responsible for designing and implementing data management and governance framework, establishing strategic data roadmap aligned to approved data strategy, and leading Application Business Owner COE design and execution

Mclean, Va, Us

FS Data is a Divisional level cross-functional team responsible for identifying, monitoring and managing risk related to Data Privacy, External Data Sharing and Data Management. Product, Process and Programs developed have received top awards for excellence in Risk Management.● Translated regulatory and policy requirements to actionable outcomes mapped to performers by job function. Integrated problem solving with Compliance, Legal & Operations to enable the business performers to be confident they were designing, building and managing products and processes that were compliant with all laws and expectations. Result: Achieved the first ‘Strong’ rating for Control Suite Effectiveness for Data Management in the company● Defined Data risk framework for enterprise first effort to develop and launch Soware as a Service applications and supporting Platforms in partnership with 1st & 2nd line risk partners to ensure well-managed governance, clear and actionable requirements and expectations for controls, monitoring and management of new and emerging risks. Supported business teams with first enterprise effort to secure SOC 2 report to demonstrate compliance with AICPA Criteria for SaaS products. Result: Achieved SOC 2 certification; 2nd line assessments for all SaaS implementations received Satisfactory ratings● Developed strategy and delivered against a roadmap to achieve 100% control coverage for all Data requirements with centralized, shared controls for the entire division; Defined frameworks for measuring growth and maturity of Control Suite Effectiveness with 2nd Line risk team. Result: Standardized risk calculation methodology for Divisions, ensuring accurate aggregate reporting of realized and projected risk at an Enterprise level. Developed standardized controls that could be replicated across other Divisions to scale risk reduction

Mclean, Va, Us

Managing line of business Command Center for Dealer products & pilots. Design & manage Governance for horizontal change control Implement cross-lob program management to accelerate development & launch of products to market

Mclean, Va, Us

Drove risk strategies and compliance standards across Auto Finance. Led teams to identify and mitigate risk through Six Sigma and Lean programs. • Responsible for identifying & resolving Regulatory risk with Dealer Services. Being Sr Risk Advisor for Auto Liam Servicing Executive

Mclean, Va, Us

Develop and drive strategy to improve Capital One’s Residential Valuation processes. Define strategies to transform Valuations model to support world-class service and deliver next-generation solutions. Support Program, Project and Tech office functions as well as Risk Office functions such as Audits/Exams, Events/Issues, Controls, Third Party Management, Business Continuity, and Quality Control. • Developed resource and capacity model and planning calendar to drive business process improvements. Executing a multiple-pronged approach to drive efficiency in the way work is planned, staffed, executed and reported• Led training and alignment of risk processes and tech development, testing and release management with enterprise standards• Delivered increased engagement and satisfaction through culture of Associate Appreciation and Recognition. Weekly leadership message, blog, thank you card program and alignment to customer experience model

Mclean, Va, Us

Drove risk strategies and compliance standards across multiple divisions within Mortgage Servicing. Led teams to identify and mitigate risk through Six Sigma and Lean programs. • Developed onboarding playbook to improve ramp-up & efficiency of new Risk Office associates. Leveraged the same model to provide an efficient process for new Ops leaders to have an introduction to our risk processes, partners and identified risks in their assigned processes.• Defined and developed proactive risk review process (Risk Review Deep Dive; R2D2) and calendar to ensure Ops processes were audit-ready all the time• Volunteered to lead horizontal project for Foreign Language support in Mortgage Servicing. Successfully implemented foreign language support in partnership with Legal, Compliance, Ops and Risk across Mortgage, Home Equity, Servicing, and Auto.• Volunteered to lead horizontal project for End to End Wires for Mortgage Servicing with PWC. Successfully led current environment assessment, identified & mitigated top risks. Recognized by Enterprise project team and AE as having the most robust, efficient model.

Charlotte, Nc, Us

Optimize processes related to customer correspondence in mortgage servicing. • Led risk assessment to analyze and document key infrastructure gaps, operational and reputational risks, and process inconsistencies. Assessment led to creation of horizontal process controls team focused solely on remediating these risks and gaps.• Developed dynamic master letter library to analyze letter status, alignment to process and control ownership, and support development of a meta-data repository for business intelligence needs.• Led development of correspondence standards to drive consistency in letter coding, testing, release management, data standards, mail handling rules and agile management of required investor and regulatory disclosures, disclaimers, and notices.

Charlotte, Nc, Us

Ensure the sustainability of the OCC Case Management business model for default servicing.• Designed, developed and implemented process integration and initiative impact assessment, governance, controls (plans, metrics, testing), reporting, and channel management between across liquidation lines of business (Short Sales, Deed in Lieu, Bankruptcy, Mediation, Foreclosure and REO).

Charlotte, Nc, Us

Develop and deploy a loss mitigation strategy for the default portfolio and ensure positive customer experience during one of the most difficult times of our customer’s lives, mitigate losses for investors, and optimize our business models for efficiency. • Developed LOB program playbooks and managed multiple initiatives to ensure compliance with Supplemental Directives within tight timelines.

Charlotte, Nc, Us

Develop and deploy enterprise innovation capabilities through the Innovation and Product Excellence Team (I&PE) team. Business lead for $1.4M technology platform as well as ARIS administrator for 21 processes across 17 business-line programs. Owned the enterprise capability for virtual ideation campaigns.• Managed enterprise, peer, business partner and external relationships needed to advance the capability. Regular network management of 75+ connections, 17 core stakeholders. Developed and managed strategic value network map of 200+ people, processes, technologies tied to innovation across the Bank.

Charlotte, Nc, Us

Employed Six Sigma and Lean methodologies to lead business transformation, drive strategic projects and manage enterprise change initiatives.• Granted BAC Trade Secret status on innovation program and platform design for administrator configurable web-based platform to deliver real-time, user-level appropriate content for program guides, training resources, focus groups and survey management; $500K technology cost avoidance, program participation doubled in six months, 50% increase in idea quality and $5M increase in related associated benefits.

Plano, Tx, Us

Planned, scoped, and executed Six-Sigma projects to increase productivity and efficiency in production and fulfillment operations, reduce legal and operational risk associated with vendor and order management operations and systems; resulted in $6.4M savings.• Led e2e support for all new production and support systems as well as new product introduction process and governance.