Jennifer Jackson Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Led and directed (3) project managers, (1) technical writer and (3) seasonal interns in the Engineering department, including hiring Tekscape’s first technical project manager. Drove implementation of cybersecurity phishing and training awareness for Tekscape and several clients, including internal communication, ongoing campaign management, template creation and quarterly reports. Drove implementation of business transformation projects including Arctic Wolf, Auvik, CloudRadial, NinjaOne and Trava for cybersecurity, compliance, vulnerability and endpoint monitoring and management.Worked with external vCiso and cross-functional internal teams to drive Soc2 and HIPAA compliance, SOC/SIEM engineering tasks, office security, vulnerability scanning, risk mitigation, and other cyber security concerns. Defined and deployed a rigorous PMO practice at Tekscape including project management standards, processes and templates, project milestones and best practices based on PMI and continuous improvement service delivery principles.Implemented and led inaugural change management practice at Tekscape, including establishing and running the weekly CAB meetings for change approvals, creating and documenting workflow processes, writing standard operating procedures and protocols, and client communication templates, tracking over 200 changes to reduce instability in client systems.Managed 35+ internal and client business infrastructure and systems projects including: Microsoft O365 migrationsEmail server migrations and Email security managementCybersecurity SOC/SIEM (Arctic Wolf, Trava, Carbide) for SOC2/HIPAA complianceOkta identity managementGreenfield office moves/build-outs locally and throughout the U.S.Patch management (Acronis)Collaboration (VOIP, Cisco phones, MSTeams, Zoom, Webex)Azure virtual desktop management (Nerdio)Vulnerability scanning (Trava, Arctic Wolf)Networking (Cisco, Palo Alto, Meraki)

New York City, New York, Us

- Managed project engineering teams for on-time delivery of complex ServiceNow ITSM / ITOM / CSM / ITBM / PPM digital transformation projects for 10-12 enterprise customers. - Owned and accountable for on-time, on-budget delivery of ServiceNow project scope.- Utilized Agile, Waterfall, and Hybrid project management methodologies as required by the ServiceNow project engagement. - Drove and sustained positive client sentiment with proactive, daily communications, status meetings and project updates. - Worked collaboratively with account management and sales teams to identify new opportunities for up-sell and cross-sell of additional ServiceNow modules.

New York City, Us

Freelance content creator for Write Label. Over 121 paid-out submissions, primarily radio and digital advertising.

Conway, Arkansas, Us

-Managed 10+ marketing database solution projects from requirements gathering and SOW preparation to implementation, onboarding & training for retail clients, in support of their audience intelligence and digital marketing goals. - Drove change management process internally and externally in an Agile environment for 300+ project change requests. - Drove, managed and tracked the work of regional, interdepartmental and global service delivery teams encompassing creative, marketing and technical roles of up to 15 data and engineering resources.- Aligned and allocated workforce demand to monthly forecasts using best-of-breed capacity planning tools to reach and maintain project profit margin targets. - Day-to-day main contact and point of escalation for project issues, monthly billing and customer sentiment.

Toronto, Ontario, Ca

Published author of eight contemporary romance novels for Harlequin’s Kimani Romance imprint, many of which have been published in other languages and/or packaged with other Harlequin novels.

- Managed implementation of Sitecore content management system. - Led digital content creation in support of a comprehensive Amazon and Big Box retail marketing strategy for Homax’s home improvement products. -Main liaison for digital strategy and digital campaigns between internal teams and external vendors. -Wrote SEO-friendly eCommerce content for over 700 product SKUs for use on Amazon and other online retail channels, including over 50 “how-to- use” videos, as well as, tag lines, product labels, print/display ads and paid, earned and owned media. - Drove and managed social media content and strategy for GooGone brand on Facebook and Twitter.

Cleveland, Ohio, Us

- Managed website and content development projects for 18 institutes and hospitals within The Cleveland Clinic health system, including 5 major website redesign projects through the entire project management lifecycle, 2 multi-language websites and the successful migration of Cleveland Clinic.org to Microsoft Office Sharepoint Server. - Hired and managed content and design freelancers, as needed.