Jennifer New Email and Phone Number

Leader that manages, coaches and develops nine IT Business Analysts with a focus on operational excellence, business value, delivery and relationship management as well as guides, mentors and empowers Business Analysts across the Hanover Technology Group (HTG). Leader on Guidewire Billing Upgrade project who managed business acceptance testing and business validation during implementation. Built an automated process to track, manage and report on the testing and validation efforts using a SharePoint list and custom flows. Developed a PowerBI dashboard for leadership to quickly see the progress. System was delivered with very little impacts to our agents and insured. Leader on the Commissions Systems project to successfully implement Agency View Platform (AVP), a new commissions system. Led the requirement efforts. Key leader in the defect triage and resolution phase to ensure issues resolved, tested and validated before implementation.Lead BA and Agile Product Owner on several strategic digital Agile projects including:• CL Small Commercial eDelivery project - Led key project team meetings including backlog grooming, sprint refinement, sprint planning, sprint demos, requirement workshops and deep dive sessions with the developers and solution architect. Creatively solved policy exception handling and conversion challenges. Successfully led business acceptance testing and facilitated a pilot with 8 agencies. • PL Insured eDelivery PL Insured project - As lead Agile BA, running as a Scrum team, successfully delivered a complex, quality solution with unprecedented adoption rate. Lead BA on the Dayforce Perf and Comp module project. Led workshops to gather requirements. Coordinated and facilitated discovery sessions with Ceridian and Hanover. Acted as liaison between the business and the vendor ensuring requirements are being met or work arounds identified. Led usability testing and business acceptance testing.

Performed as Lead Business Analyst on strategic investment projects including: • eDelivery discovery (Personal Lines and Commercial Lines) – delivered a thorough, detailed policy inventory analysis that provided scope definition. The document continues to be used as a tool across The Hanover. • Document Management Solution (QDirect) – drove the requirements to modernize the print room operations by implementing a solution to manage the print job process from creation of print streams to the generation of printed output. Introduced capabilities that tremendously improved efficiencies and provided large cost savings. SME and trusted advisor for the Document Management team. • IVR Enhancement project – developed a re-usable, streamlined, automated process to manage business acceptance testing (BAT) using a SharePoint list and custom flows. Drove production management support improvements including building a knowledge base, application catalog and creating checklists, templates and plans to improve requirements gathering, simplifying business review and improving visibility of project status. Streamlined and improved support model for Oracle Tracker.Coordinated and led team building events for the Enterprise BA team to foster networking and collaboration.Mentored others to help them grow in their BA role. Served as a role model.

Lead Business Analyst responsible for managing 7 business analyst on a project to migrate the CSC Government division off of Lotus Notes. The migration includes re-factoring 500+ applications to other solution such as SharePoint, Salesforce.com and custom built applications.

Business analyst in support of business technology. I have experience in facilitating cross-functional teams through business process and application initiatives from requirements definition to prototyping, testing, training and deployment.Highlights include:• Business Architect for Resource Management solution for the National Public Sector (NPS) division. Worked with business to define and architect functional solution. Lead requirements workshops, created detailed design specifications and models. Successful deployment to its target user group of 12,000+ NPS management and field resources. • Product Manager for Resource Management solution managing releases using the Agile Methodology. Created and delivered training program for all NPS users• Business Analyst for Compliance and Quality group managing SOX audit requests, SOX application quarterly health checks and new system’s SOX requirements. Using COBIT methodology successfully coordinated SAP financial transformation’s SOX compliance effort by ensuring proper controls in place around the planning phase and the system’s application, database and operating system layer.• Business Analyst on Saleseforce.com project. Conducted workshops with business to understand and document process flows using Visio. Coordinated and lead tiger teams to focus on and resolve key issues before the Salesforce.com system go live.

Business Analyst for several key initiatives including:• Standing up new Global Knowledge Management system• Implementing the first open social networking community to support Healthcare’s Meaningful Use offering • Migrating CSC Consulting Group from their legacy time and expense tools to the global standard Managing several acquisitions• Managing the interface and legacy application track for the Oracle to SAP migrationIT Application Manager for Operations responsible for managing Operations, Financial and Collaboration tools in the internal suite of applications. Manage run and maintain of the applications including technical support, upgrades, interfaces and enhancements. Face off with business owners to gather requirements, understand pain points and recommend solutions. Manage team of developers and DBAs.– Resource Management tools: Resource Management tool (Novient/SQL Server), Resume Repository (Lotus Notes), Recruiting tool (Lotus Notes), Performance Tracking tool (Lotus Notes)– Financial tools: Time & Expense Employee and Administration tool (Lotus Notes), Delivery Assurance Compliance tool (Lotus Notes), Contracts Repository (Lotus Notes), AR Tracking tool (Lotus Notes), Project Setup tool (Lotus Notes)– Knowledge and Collaboration tools: CSC Engage – External Social and Community tool (Jive), Global Knowledge Management (.Net/SQL Server), Consulting Online (Intranet/Lotus Notes)– Interface tools: Lotus Enterprise Integrator (LEI), SAP Connector, Oracle Connector

Developer and technical lead for several Lotus Notes/Domino applications. Involved in all phases of application development. Gathered requirements, conducted business needs analysis, prepared technical specifications, provided realistic estimates, designed, developed, tested, deployed, documented and maintained applications that deliver information, services and products to our internal clients. Interfaced data with Oracle, SQL server and SAP applications. Developed in LotusScript and Formula Language.

Helped start up first help desk for Consulting Group.Provided the highest level of technical support to 3,500 consultants in a fast paced, customer focused environment. Used my strong customer service and problem solving skills to understand the user’s needs, troubleshoot the problem, set the users expectations, and creatively resolve the consultant’s issues efficiently and effectively while always upholding our service level agreements.

Led the Marketing database taskforce. Contributed to the design of the Marketing Suite. Suite of applications provides a place for marketing professionals across the company to have one place to find all their marketing applications.Speaker and presentation manager for CSC Exchange, our yearly client conference. Contracted speakers, organized coaching sessions, developed and distributed communications, collected and edited speaker biographies and session abstracts, held on-site speaker meetings, facilitated speaker evaluations and was point of contact for all speaker questions. Managed and balanced $1,000,000 budget for CSC Exchange.

Assisted in the planning of all aspects of conference coordination, specializing in medical conferences (100 – 1000+ attendees). Participated in site selection and hotel contract negotiating, established custom marketing campaigns, coordinated all speaker activity, sold exhibit space, and facilitated and oversaw all on-site activities.