Provided high-level support to CEO while leading management team and overseeing all aspects of day-to-day operations of field service organization. Contributed to professional development of staff and ensured effective execution of strategic initiatives. Identified opportunities to eliminate redundancy and increase efficiency across multiple departments. Implemented multiple operational enhancements.

Provided end-to-end management of daily office operations with an emphasis in process improvement. Oversaw office staff and all administrative functions including Accounts Receivable, Accounts Payable, payroll processing, employee benefit programs, commercial lines of insurance, and annual audits. Managed hiring and conducted performance appraisals, new hire orientation, and terminations. Generated and compiled monthly sales and profit reports for management team. Spearheaded software implementation project to transition all company operations from outdated program to current field service work order system; independently researched multiple platforms, customized program to fit business needs, and trained all departments on new software that substantially increased operational efficiency.

Opened, developed, and managed operations of retail craft store for six years. Full-­time responsibilities were across all aspects of business and included all operations, office administration, sales, customer service, purchasing and inventory control, merchandising, staffing and training, marketing, as well as trade show and event planning.