Jennifer Armenta Email & Phone Number

Mcminnville, Or, Us

• Partnered with the CEO to design and implement streamlined business processes, including client management workflows, internal and external documentation and project plans, driving consistency and operational excellence across all touchpoints.• Developed the client onboarding process, including contract updates, creation of onboarding documentation, and project planning, ensuring a seamless and efficient client onboarding experience.• Designed and implemented systems in Basecamp to manage team tasks, internal operations, and project workflows, resulting in improved operational efficiency, and enhanced team communication and performance.ABOUT BRIDGE & BOLSTER:Digital media agency specializing in videography, graphic, and web design.

Mcminnville, Oregon, Us

• Hands-on experience as a Salesforce administrator creating dashboards, reports, fields, and Lightning configurations to fulfill numerous business requirements. • Managed all administrator duties including system maintenance, user management, security settings, permissions, release preparations, data imports, back-ups, and day-to-day operations.• Proven ability to collaborate with stakeholders, gather business requirements and configure the Salesforce platform to improve the user experience and streamline business processes.• Created company Salesforce Training Manual and conducted user training sessions which increased user adoption and proficiency in Salesforce.ABOUT MEDP:Local non-profit dedicated to workforce and economic development, focused on advancing strategies for McMinnville's traded-sector businesses.

I am passionate about continuous learning and am very proud of the time that I took off for professional development. I gained new skills and knowledge in the fields of technical writing, agile methodologies and front-end development. • Technical Writing: How to Write Software Documentation, JPDocu School• Front End Developer Training Program (HTML, CSS, Responsive Design, JS, React), Skillcrush, January 2023• Certified ScrumMaster, Scrum Alliance, June 2022

• Coached leaders, students and adults in transition to gain employment that is in alignment with their values, interests, skills and strengths.• Empathetically supported clients through the challenging aspects of career transition to increase confidence, clarity and purpose.• Helped clients write professional resumes, identify and overcome perceived limitations, and create action plans with realistic and achievable goals.ABOUT SAGE RIVER CONSULTING:Career coaching for students, leaders and adults in career transition.

New York, New York, Us

• Facilitated individual and group onboarding sessions to train guides on company SOPs, tools, culture, and role expectations. • Graciously communicated with individuals in sensitive situations by fostering a sense of openness, trust, and expertise for the client to share and process during sessions.• Helped clients achieve personal intentions by supporting them with goal setting, mindset and holding them accountable throughout the program.ABOUT MINDBLOOM:Mental health company focused on personal at-home treatments for anxiety and depression.

Coos Bay, Oregon, Us

Promoted from Workforce Specialist to Organizational Development & Training Manager.• Collaborated with leadership on strategic planning, program design and change management to develop initiatives that aligned with the organization’s mission and values.• Provided leadership coaching and facilitation to the CEO and senior managers to enhance team development and organizational effectiveness.• Created software documentation, including training guides, and trained the business team on the new CRM, Odoo.• Streamlined numerous procedures throughout the department to increase efficiency and employee engagement.ABOUT SOUTH COAST BUSINESS:Non-profit corporation providing workforce development and social services for Oregon residents.

Coos Bay, Oregon, Us

• Managed the transition during COVID to a remote workforce, including training employees in new remote work functions and services.• Partnered with local sector businesses and economic development stakeholders to build community relationships and promote key training programs.• Helped define new department SOPs and created corresponding training documentation, including new forms, process flow documents and training aides.

Mcminnville, Oregon, Us

• Responsible for the operations of the Supported Living Program, including managing a team of six, client services, strategic planning and program development.• Managed the recruitment process, as well as the onboarding of new staff, writing job descriptions, interviewing candidates and training new employees.• Authored the Employee Handbook which detailed specific job duties, program SOPs, and training procedures, etc.ABOUT MV ADVANCEMENTS:Non-profit that empowers and supports adults who experience disabilities with employment and residential needs.

• Increased company effectiveness by providing Principal with exceptional coaching and project management. • Edited lengthy international (non-native English) audit reports and spreadsheets for industrial smelters applying to the RMI Conflict-free Sourcing Program.• Ensured successful execution of projects, by assessing critical aspects of project plans and developing creative solutions to challenges.ABOUT LIZ MULLER & PARTNERS:Compliance and sustainability consultancy that helps companies optimize sourcing protocols, audit programs, and responsible supply chain strategies.

• Provided exceptional content writing, editing, and research for multiple clients’ eco-focused websites. • Authored and edited online articles with an emphasis on employee and community engagement for Mattel Corporation and the University of California, San Francisco.• Improved employee engagement by collaborating with CEO to create engagement plans; including stories, website content, posters, and internal employee forums.ABOUT GREEN IMPACT:Sustainability and communications consultancy that supports non-profits, universities, and businesses with green initiatives.

• Designed and implemented organizational systems and business processes to meet clients’ personal and professional goals.• Assisted clients with employee recruitment and on-boarding, including writing job descriptions, applicant screening, interviewing, hiring and training.• Educated business owners on effective leadership techniques that allowed clients to work and communicate more effectively with their staff.• Helped clients grow their businesses by assisting with website content creation and email marketing campaigns.• Coached and inspired clients to create positive change by providing focus and direction in their business and personal lives.

Salesforce Administrator (Adx 201 Admin Essentials Course)

Front-End Development

Technical Writing: How To Write Software Documentation

Leadership Program: Educating Leaders For A Sustainable Future Program

Co-Active Coaching Course And Fulfillment Training Course

Bachelor Of Arts, Organizational Communications, Major: Organizational Communications