Jennifer Arnold Email & Phone Number

Orlando, Florida Area

• Manages and ensures the consistent execution of guest service to standard. • Manages and maintains all facets of the daily operation of the merchandise location to meet revenue plan. • Motivates associates and ensures they are focused on customer service. Provides them with sales goals tied to revenue plan. • Consistently maintains the merchandise and visual plan. • Maintains stores to standards including stocking, cleaning, folding, etc. • Understands and actively participates in Environmental, Health & Safety responsibilities by following establishedUO policy, procedures, training and team member involvement activities. • Directly supervise 7 Team Captains, 30+ sales associates and merchandise stockers. • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Orlando, Florida Area

• Executed weekly schedules for merchandise employees and adhering to budgeted hours with the Stromberg/Kronos program in a timely manner.• Responsible for weekly employee schedules and proper floor coverage to ensure smooth business run.• Counseled employees with Lead observation reports on opportunities for improvement and positive behavior• Ensured exceptional guest service was executed in positive and difficult situations by setting the example and coaching team members.• Ensured all employees are compliant with wardrobe policy• Created employee incentive, development, and task-monitoring programs• BINGO, DINO-MITE, Raptor Refresh, Cleaning Schedules, Stock Talk, and Opening/Closing Checklists. • Effectively planned, arranged, and rotated merchandise displays• Actively participated in staff and organizational meetings, offering constructive input and feedback• Trained my peers and team members on daily operations regarding stock, such as checking in vendors, appropriate filing of paperwork, transfers, and proper rotation of perishables.• Loss Prevention representative - attended monthly meetings, communicated pertinent information with meeting recaps, newsletters, and scheduled counterfeit training. • Safety representative- attended monthly meetings, brought up safety concerns, and implemented meeting recaps that communicated pertinent information

Human Resource And General Business

Associate Of Science (A.S.), Business Administration And Management, General

Activities and Societies: Phi Theta Kappa