Originally contracted to define and build the company’s Enterprise client segment, to include developing an elevated scope of service, create KPI’s and scorecards, an executive governance platform and the guidelines for You Do, We Do. Worked cross-functionally with each department and company leadership to strategically evaluate client needs and establish best practices for tackling new initiatives for revenue generation and client retention. Quickly transitioned into managing and leading the Enterprise Account Management team; analyzing practices to ensure they are leveraging and maximizing all the Office Practicum products, tools, and reporting, and partnering with the pediatricians and client decision-makers to focus on their financial health, clinical effectiveness and operational efficiencies. Expanded responsibilities to design and develop an account management function for the Pediatric Billing Service clients, as well as built out a team of revenue cycle experts to reactively manage their day to day operational needs and proactively optimize their financial performance.

Recruited to build and lead the Account Management function and service model for a brand-new product-line focused on meeting the needs of Receivers of orders (laboratories, imaging centers, home health/DME and other ancillary service providers); a dynamic shift for athenahealth as they moved from a physician-focused platform to one encompassing the full continuum of care. Managed rapid and ongoing client growth (400% year 1, 250% year 2 and 150% year 3) with limited resources or infrastructure support and overcame the adversity of new product tribulations; successfully growing the Net Promoter Score from -15% at 18 months to 88% by the close of year 3. Provided leadership as the product evolved from an emerging stand-alone service to one fully integrated into the fabric of athenahealth’s mainstream suite of products and services.Used expert knowledge of ordering workflow/referral management, and client feedback to collaborate with R&D for product improvements; driving improved first-pass clean order rate. Managed executive relationships with enterprise and strategic clients; built partnerships and influenced decisions for mutual gain. Co-developed the functionality and process for outbound lab and imaging orders interfaces, compendium management and the training initiatives of internal and external customers. Governed data accuracy, reporting and EDI metrics. Led all sales and contracting efforts for the Coordinator product and promoted the upsell and cross-sell of athena’s entire suite of services to Receivers and their network of clients.

Liaison between athena and Anodyne’s sales and account management teams to facilitate bi-directional client introductions for cross-pollination and built a sales funnel to drive new business. Anodyne Analytics & Dashboard product trainer and demo expert. Partnered with R&D on new design & functionality, data accuracy and reporting capabilities.

Top tier revenue cycle and medical practice consultant and trainer. Managed a premier portfolio of hospital, medical practice and academic medical center accounts; using expert healthcare knowledge and Anodyne’s Analytics & Dashboard tools to create insightful and actionable data-driven reports and presentations to improve the financial business of our clients, as well as identify areas of opportunity in physician productivity, referral management, patient populations and service allocation. Gathered market information and product feedback to influence the ongoing product design and improvement process. Created custom products to meet client needs. Developed a general understanding of 22 different practice management systems.

Successfully negotiated managed care contracts for physician practices and ASC’s. Obtained new clients, sold payer contracting and credentialing management tools and services, provided consulting services and managed a portfolio of clients. Analyzed fee schedules, reimbursement methodologies and utilization, as well as contractual language, to create and execute payer negotiations for maximum financial impact. Managed SE Region to include marketing, staffing oversight and training, product development and enhancements, educational speaking engagements, legislative research and invoicing.

Managed the Internal Medicine practice /Hospitalist program and Rotating Physicians Specialty Clinic including both daily operations and strategic planning. Ran a model site for operational excellence, onboarded new practice managers and was utilized as the go-to leader for corrective rebranding of troubled practices. Managed full scope of HR; employee and physician recruitment/retention, incentive compensation structuring and continuing education & training. Designed plans for new medical office and managed construction oversight. Medical office building lease management and operated as liaison between physicians and hospital organization. Managed care & government plan provider contracting and credentialing, as well as complete oversight of Revenue Cycle Management & accounts payable.

Managed entire billing and collections process for physicians’ services, acted as patient liaison to navigate insurance claim issues & patient pay plans, supervised front-office staff for accuracy in patient registration, insurance verification, coding, charge posting, and daily close-out procedures, trained physicians on documentation and coding guidelines, and sustained credentialing requirements for physicians and practice.

Supervised clinical staff and performed hands-on patient care to include x-rays, laboratory services, EKG’s, audiograms, Physical Therapy modalities, drug and breathe alcohol screens. Administrative: inventory, equipment maintenance, staff/facility safety & compliance, appointment scheduling and managed vendor/rep relationships. Marketing: set-up/manage occupational medicine accounts with local businesses, organized health fairs and flu clinics, community outreach and general advertising.