Leading a high-priority strategic program focused on upgrading the entire client base to a new product version to reduce technical debt and improve scalability.Managing three engineering teams: one dedicated to new client delivery, one focused on migrations, and a third tasked with addressing product gaps to facilitate seamless migrations.Achieved a 3x increase in delivery engineering throughput by optimizing team workflows and processes.Leveraged strong client relationships to collaboratively plan, solution, and implement the new platform in an efficient and cost-effective way, ensuring minimal impact on client operations.

Built robust product integrations with key platforms, including Guidewire, Sapiens, Majesco, Origami, and Duck Creek, significantly enhancing product compatibility and elevating client satisfaction.Standardized client implementations through these integrations, reducing onboarding timelines from two years to three months and driving revenue-focused projects.Collaborated with cross-functional departments to commercialize integrations, serving as the technical SME for partner integrations to support and strengthen GTM teams.

Managed high-revenue implementations, ensuring efficient, high-quality delivery that met client expectations and supported organizational revenue goals.Mentored project managers, contributing to skill development and improved team performance.Developed standardized processes and documentation for client delivery, establishing a streamlined approach that improved consistency and efficiency.Defined and led revenue-driven projects, aligning implementation strategies with business objectives to maximize client impact and project profitability.

Planned, designed, and delivered product enhancements on time and within scope. Improved the SDLC for product features and aligned them with client support and documentation. Maintained positive and productive client relationships and ensured their successful implementation of the product. Strived for the best user experience while managing client expectations to adhere to internal processes and cadence. Partnered with the Account Management team throughout the customer lifecycle to support new sales and renewals.

Collaborated with clients to identify the best solutions to meet their business requirements while maintaining the integrity of the product. Led cross-functional discussions, gathered requirements, and consolidated them into a detailed design document that aligned with the scope of work. Supported the product feature team through development and quality assurance testing phases.

Supported the Business Development and Environmental Health and Safety departments in identifying technology solutions to bring efficiencies to their business processes. Gathered business requirements and identified how the new technology would improve current processes. Established new workflows with business support and implemented the solutions with documentation and training.

• Successfully developed, implemented and maintain a company intranet system. Continues to develop new intranet applications with departments by analyzing processes that have needs for improvement in efficiency or data collection. Key applications that have been developed include a policy and procedure system that is within ISO guidelines and a safety incident tracking system. Worked closely with the developers of the intranet program Claromentis and sponsored many system upgrades to their overall product platform.• Project Manager for the design, construction and operations of a new event center. Represented the owners and effectively managed a diverse team to meet a short six month timeline and opened for our first event in June 2016.• Plan, manage and execute company events that range from 10 client plant tours to 1600 employee company picnics. Create and implement activities to boost company engagement and morale through initiatives like our Health & Wellness committee and also through supporting employee causes like the ALS Ice Bucket Challenge.• Executive Assistant to the Owner and President of Business Development. Responsibilities include managing specials projects, entertaining high profile clients and CEOs, non-profit relations, and support in managing the business development department of 40 employees.

Rebranded a company that was founded in 1986. Redesigned the menus and website and developed and implemented a campaign of cohesive marketing throughout the franchise. Developed an online presence, reintroduced the restaurants to their markets, and supported the opening of two new locations. Worked directly with the owners of each location determining customized marketing strategies that are both specific to their demographics but consistent with our brand. Managed social media, media buying, public relations and assisted in company operations. Represented the franchise in many community projects that benefited nonprofit organizations and educational programs with sponsorships, donations and fundraisers.

Developed and executed event marketing and public relations campaigns designed to build brand awareness and loyalty for a diverse portfolio of high-end clientele. Provided full lifecycle management for client events, including drafting proposals for new clients, demographic profiling to identify guests who fit the clients' target market, managing event budgets and client relations, booking entertainment and venues, and coordinating on-site events. Supervised the company's day-to-day operations and developed the social media strategy. Gathered business requirements for creative and oversaw all aspects of development. Selected clients include: Jimmy Choo, Travel + Leisure Magazine, Tao Group, LVMH Group, and Angel Management Group.

Planned and organized various opening parties for the nightclub. Identified target clientele among Sacramento's high-profile business owners, VIPs, and media, and personally invited them to special events and hosted private events. Managed the VIP experience to ensure client satisfaction and reinforce the company brand. Supervised daily operational logistics for the nightclub and assisted the partners with meeting key business objectives.

Consistently ranked as one of the top three producing officers; closed over six million dollars in loans in 2007. Obtained business from Realtors in the RE/MAX Gold offices and built new relationships with agents on the other side of the loan transactions. Focused on coaching first time home buyers and helped them repair their credit.

Managed all aspects of a busy branch offices and provided administrative support to hundreds of clients and agents. Coordinated listings and escrows, trained new administrators, and educated agents how to optimize their performance at RE/MAX. Completed legal files for the corporate office and assisted in processing complaints and lawsuits. Helped the company grow from one office to eleven as a result of efficient branch management and ensuring employees were properly trained. Planned and coordinated company events including picnics, holiday parties and award banquets.

Recruited subjects to participate in the Solano Clinical Research studies conducted for pharmaceutical companies. Developed creative for medical magazines and newspaper advertisements. Increased public awareness by writing and giving speeches to various organizations on campus. Consistently exceeded subject quotas for all test phases, including large phase one studies of up to 200 subjects.

Planned and managed several events at the height of the dotcom boom, including a welcome banquet and three-week eCommerce Tour for the Ministry of Information Industry of China, and a dinner held in the delegates' honor, which included Bay Area trade officials and professionals, and Silicon Valley CEOs.