Jennifer B. Email & Phone Number

Barnhart, Mo, Us

St. Louis, Mo, Us

• Analyze and document existing team processes related to Software Procurement on 80 different titles• Collaborate with team members to identify areas for improvement and propose optimized workflows.• Develop and maintain clear, concise, and comprehensive documentation for processes• Capture, edit, and manage screenshots, create consistent images, and develop user-friendly content• Conduct workflow analysis, process engineering, and requirement gathering • Exceed expectations for delivering documentation of one software package document per week

Saint Louis, Mo, Us

• Created cross functional teams from within the organization to ensure the architectural documentation for each technology request adhered to the secure and resilient standards of the organization ensuring HIPAA compliance for all our members.• Partnered with architects to introduce emerging technology solutions to C-Suite executives.• Established partnerships with IT, the business, and health plans to determine how the Service Design process could help them be successful.• Partnered with capacity architects to drive down capacity expansion approvals from 10 days to within 24 hours.• Oversaw the intake part of the Technology Lifecycle Process from inception to completion. • Reviewed the High-Level Architectural Design and Security Checklist to ensure its completeness and validated the correctness of the template. • Managed the SharePoint repository for service design documentation. • Took a leading role in eliciting and identifying requirements to automate 80 percent of the Intake process.• Helped the business and stakeholders ensure that the designs were compliant and properly documented.• Trained team members on the necessary steps to transition designs from intake to the design stage, which included reviewing the Architectural Design and security requirements.• Provided guidance to leadership and gathered the business requirements for automating the Service Design process.• Developed and delivered Service Design training to architects, management, and executives.

Coordinated multiple small projects.• Active Directory account administration. Account creation and disabling Granting access, enable, disable, lock, unlock accounts. On-boarding and Off-boarding Employees Clean-up of multiple environment Active Directories• Developed training materials for multiple processes, ensuring current and future employees had training on hand to complete the processes needed.• Conducted on-site training for staff.• Analyzed phone bills, leading to a savings of over $5,000.• BARCO ClickShare wireless collaboration: Compile information on 22 base unit in 9 locations Set up a standard for setup and get all units updated to the current firmware. Trained onsite support team to work with the systems • Use of VMWare Horizon Client and RDP • Deliver first day Orientation presentation for new employees • Write training documentation for this procedure for all the above and trained employees on each procedure

Saint Louis, Missouri, Us

• Coordinated Periodic Logical Access Reviews for HIPAA compliance every 6 months• Initiated data pulls for accuracy checks • Enforced strict timelines for review processes • Collaborated with the Security team to add & remove access as needed • Develop relationships between Development team, Application teams, and Managers to foster good communication between teams.• Highly organized. Handled multiple lines of Requirements gathered from multiple teams using Excel Spreadsheets.• Facilitate meetings with Development Teams to gather requirements• Meet with Application, Database and Server teams to present requirements and develop appropriate information for the Managers• Provide gap analysis to improve the information given to the Managers for review• Meet with Application Team to ensure that all new Users are compliant with HIPAA Regulatory Standards.• Access Management: Test accuracy of data pull by checking it against a sampling of Active Directory Groups• Train and Assist Managers with tool issues by working with development teams when needed• Create and continue positive communication and interaction with Managers and Application teams• Use of Service Now in new implementation. Creating reports on my own with no training available.• Verify and save all proof for external auditors to access at yearly audit • Prepare documentation for the Support team and upload to SharePoint.

• Conducted thorough analysis and provided strategic recommendations for cost-saving initiatives to the Director of Client Systems.• Collaborated with vendors to negotiate the best pricing for major software purchases benefiting over 2000 users.• Executed audits on more than 2500 machines, removing unlicensed software to ensure compliance.• Successfully passed an Adobe audit without the need for additional purchases, saving the company over $3000 compared to previous years for the company.• Ensured compliance with software licensing agreements and managed renewals throughout the year.• Implemented a new file system for efficient record-keeping of all software purchases and contracts.• Established and documented processes for purchasing and recording new software acquisitions.• Developed documentation for monthly software auditing procedures and for assigning contracted software to users via various vendor websites.• Effectively fulfilled pre-existing contractual obligations by identifying purchased items and their terms.• Approved all software purchases and payments to maintain financial accountability.• Conducted yearly renewal and auditing of all Software/Maintenance Contracts, including assessing the need for additional licenses.• Researched and evaluated the feasibility of transitioning individually purchased software groups to a contract basis for cost-saving purposes.• Conducted data research analysis to track historical software purchases, identified unused licensed software on decommissioned laptops, and continually monitored the system for new software requiring licensing.

St. Louis, Mo, Us

*Gathered Root Cause Analysis information for issues within a pharmaceutical environment.*Interact with Account managers and technical employees to gather the information needed to complete a root cause analysis and Prevention statement.*Perform follow-up with internal customers.*Perform analysis to identify problems, determine root cause, recommend appropriate corrective actions, and ensure customer satisfaction.

As an integral part of the design and implementation team for an ITIL-based Change Management process and technology, I contributed to the following:• Raised customer satisfaction ratings from 45% to 87%.• Trained in the creation of Configuration Management Database (CMDB) using XML data input.• Served as a Subject Matter Expert, providing guidance to users regarding the change management process.• Developed test scenarios for training purposes and successfully trained over 50 users on the new process and technology.• Oversaw the Change Management process for 6 different teams, ensuring smooth operations and compliance.• Fostered relationships between business stakeholders and teams to facilitate effective communication and streamline the process.• Monitored and reviewed over 160 changes daily, ensuring accuracy and compliance with documentation requirements.• Utilized Excel extensively to organize and manage the Change Management process.• Conducted assessments of the existing process, identifying key areas for immediate improvement.• Implemented process enhancements that resulted in approximately $120,000 in labor cost savings.

Chesterfield, Missouri, Us

Key responsibilities during a major conversion project involving the acquisition of a component of our business by another company:• Organized the process for requesting and obtaining access to the network to ensure a smooth transition.• Coordinated server reboots and database data refreshing with relevant team members to maintain system integrity.• Facilitated coordination of environmental outages with all affected departments, minimizing disruption.• Collaborated with various departments to troubleshoot access issues with Citrix, ensuring uninterrupted workflow.• Provided personalized support to customers, addressing access issues on a one-on-one basis.• Supported end users at external locations as they gained access to the local computer network.• Conducted on-site testing and training sessions during a large, coordinated move to new facilities owned by the acquiring corporation.• Ensured smooth transitions and user comfort with changes taking place during the move.• Reported testing results to the in-house team to address onsite problems promptly.• Coordinated efforts to resolve all issues before the moves commenced, ensuring minimal disruption.• Managed time processing applications to ensure the timely and accurate submission of time.• Collaborated with departmental colleagues to accurately log time into appropriate projects for billing purposes.• Monitored ticketing software for problem tickets requiring extra attention or closure, ensuring timely resolution of issues.

Saint Louis, Missouri, Us

Manage Vendor & Sub-contractor deliverables for controls system, Network infrastructure, and Hardware installations. Report status on adherence to schedules and percentages complete. Kept myself and vendors on Time tables and deadlines. Writing detailed notes and reminders so that time lines did not get forgotten. Troubleshoot & report when locations go down for any reason. Use of Remote desktop to get onto servers and find out what the problems are. Writing very detailed notes on all locations for reporting purposes. Testing/Quality Assurance - Verified all utility bills entered into the system by a third party. Reading of CSV files to see what made the file fail to load into the database. Attended PMP certification prep classes.

Saint Louis, Missouri, Us

• Created, implemented, and supported proprietary UNIX systems on Help Desk. • Interact with users by activating new accounts, resetting passwords, and analyzing user-related Network issues.• Liaison that was responsible for interacting with network services, software engineers and development teams to restore service, and/or identify problems and ensuring quick problem resolution.• Assisted with questions regarding system procedures, online transactions, systems status and downtime procedures.• Added access folders to accounts, new users and projects to the system utilizing proprietary software. • Maintained and troubleshoot and tracked trouble tickets ensuring timely problem resolution.• Used Active Directory to give users access for specific items based on companies security policy.• Wrote training documentation / manual for new employees on system access administration.• Attended training for HP OpenView Service Center 4.6 Technologies. Other technology used: Putty - RealVNC - MS Office - CITIS.

Saint Louis, Missouri, Us

set up of new workstations, install software, install printer drivers, setup outlook, help with profile space issues - proquota, Add users to distribution lists in Outlook, reset windows passwords in Active Directory, Roll out Windows updates

• Supported a UNIX based Accounting Software Package, by monitoring activity on the system and killing processes when users got locked up. • Used smit, scoadmin, and sysadmsh to Added/Deleted logins, • Viewed Backup tapes to determined if they completed properly.• Troubleshot printer problems.• Determined if File System is full then passed to the network department to fix the problem.• Use of VI.• Used lpstat to view print queue. • Walked customers through shutdown of Server.• Incorporated graphics into HTML code of Web Pages.• Setup and use of Linux OS.

Build systems from the ground up. Single machines and entire networks. On site cabling and installation of entire networks or single machines.

Associates, Networking

Diploma, Mass Media - Radio Communications

Stem Women In Leadership Class Of 2016