Support MediaKind in the same capacity as previous role.

Taking ownership of escalated cases for media processing issues across cable, broadcast and cloud platforms.Perform advanced troubleshooting to isolate and diagnose issues from configurations, software bugs, transport and delivery.Deep understanding of Linux CLI and troubleshooting. Software, messaging and metrics: Microservices, API, RabbitMQ, Docker, Kubernetes, Prometheus, MongoDB and Grafana.Reproduce video issues in lab environment utilizing TS captures via analyzers, tcpdump Linux utility tool and Wireshark.Live Streaming platform support utilizing MK software on Microsoft Azure cloud.Highly skilled at adapting to new products and continuously improving my skill set. Able to communicate effectively above and below my level to keep stakeholders informed and identifying which issues need to be moved forward.Working with Agile Methodologies in cross-functional teams.

Planning and implementation for all new assets, linear channel builds and changes on legacy and streaming video platforms from acquisition to delivery. Supporting engineer for team projects such as: ad insertion integration for WOW! TV+, testing, billing conversions, new market launches, and data center migrations. Thorough network and design documentation. Including creating new methods and procedures, updating existing documents and keeping track of project tasks.

Perform advanced analytics, maintenance, troubleshooting and incident command for all video issues across the network from acquisition to delivery. This includes: Linear, Legacy Guide, VOD, and HLS live streaming video.Helped develop a Splunk Dashboard for Contour 2 to supplement training and assist Video Service Assurance to proactively monitor and triage issues.Project Lead for Team responsible for redefining the different video escalation paths. Reducing the time to escalate and outage duration.Ongoing corrections to Methods & Procedures for Video Operations.

Provide immediate response and investigation of system alerts as an advanced troubleshooter in a complex network environment. Monitor network performance and take proactive corrective actions to insure maximum network availability is achieved.Escalation point for CMTS and IP Network issues that come to the Network Service Desk.Technical bridge management including: accurate and detailed documentation, troubleshooting, triage, escalations to vendor and root cause analysis.Cisco Terminal Server configuration and troubleshooting for out-of-band access to network devices.Complete ownership of the CMTS, comprising: Arris, Cisco and Motorola devices. Responsibilities encompass: configuration, troubleshooting including DSG tunnels for IP Video, maintenance, upgrading (applying and removing patches), RMAs and the addition and removal of IP scopes.Liaison between Business Services Engineers and Field Engineers to insure high profile cell tower customers experience as little downtime as possible.