Independent consultancy providing advisory and fractional executive services in strategic planning and execution, operational excellence, marketing and customer experience, strategic account management, and metrics. Focused on start-ups and organizations at inflection points requiring transformational change to capture and sustain revenue growth.-Interim VP Marketing, Ottawa Senators-VP Marketing & Partnerships, NuEnergy.ai-vCOO, NICExperts-SheBoot: Ghost Board Member for YoGPS and STEM Minds-Podcast Guest: The CX Leader Podcast: CX for Start-Ups and Scale-Ups-Contributor: MetricHQ by Klipfolio

Director of board, member of HR and Compensation committee and member of Audit and Risk committee

Leading through transformational change and the development of new competencies. Embedding a human-centered approach to winning in the increasingly digital economy.

Advisory services to early stage companies in the Ignition and Flex programs at Invest Ottawa, the lead economic development agency for knowledge-based industries in Canada's capital city.

Serve as a business mentor in L-Spark's Accelerator programs, including the Compass North program for female founders (mentor to Fictionary, Big Red Bow), the Telus - L-Spark Medtech Accelerator, supporting companies in developing innovative connected medical devices and services aligned with emerging global IoT security standards (mentor to HelpWear), and the Calian - L-Spark Medtech Accelerator (mentor to TryCycle).

Investing with and in a global community of radically generous women, building a $1B dollar perpetual fund to support women working on the World’s To Do List.Member: Perpetual Fund Committee, approving additional funding for Ventures.

Advisor and mentor; elevating the credibility, visibility, and application of Canadian-centric SaaS metric research.

Leap Advisory by Demand Spring offers personalized, actionable advice from B2B marketing executives to help organizations drive growth. The subscription-based advisory service provides access to marketing experts who have worked in the field and know the real-life obstacles and challenges faced by marketers.

Making 3D VR creation effortless for the indie creator.Leading special projects, operations, and culture.

Transformed the business, returning it to profitability and ensuring a scalable foundation for aggressive growth. Accountable for the Services business, leading operations, client experience, team development, and growth. Year 1 outcomes included organizational restructuring and up-leveling of key roles, functional process redesign, advanced account management and resource allocation practices. Exceeded profit plan by 11x, achieved 2x new sales target, 1.5x increase in average billable rate.Speaker at the 2019 Google Partner Summit: Evolving the Maturity of Google Analytics in the Finance VerticalSpeaker at 2020 CS/CX Ottawa Love Your Customers: Putting Customers at the Heart of Business Transformation

Providing executive-level customer strategy leadership to companies who strive to grow and succeed by integrating the customer perspective and differentiating based on 'the experience.' With a focus on international and/or complex business-to-business relationships, my experience spans several industries including foodservice, high-tech and communications, manufacturing, and retail.Consulting on how best to leverage customer experiences in establishing transformative strategies that will drive the future of engaged organizations. Proud to have pioneered the adaptation of "Sprint" methodologies to bring rapid solutions to business challenges, reducing 'time to solution' from months to days.Podcast Guest and Blogger at the CX Leader Podcast; Speaker and Facilitator at the 2018 CX Insights Exchange; Facilitator at the 2017 Chief Customer Officer Forum; Speaker at the 2017 B2B Customer Experience Summit (Brand & CX)

A member of the North American Senior Leadership Team, in a CMO-equivalent role focused on delivering an integrated customer experience across multi-channel touchpoints, leading innovation in customer facing technology, and delivering growth strategies that enhance customer satisfaction and loyalty.Led company rebranding initiative, launched Customer Voice program, and sponsored eCommerce initiative to unify customer-facing ordering and enable innovative services.Responsible for teams leading Corporate Communications, Customer Intelligence, Digital Experience and eCommerce, Culinary Research, Segment Marketing, Marketing Communications, Creative Services, Events, Customer and Technology Support, and Pricing.Executive Sponsorship roles for Revolutionize CX Initiative, including eCommerce Unification - the largest projected contributor to 2016 plan ($39m), the industry-first In-Store Pickup initiative, and partnership with a start-up restaurant technology provider; Diversity & Inclusion; Women's Foodservice Forum; and Women in Sales.Inaugural speaker at the Leadership Lessons series, personal stories of career development. Topic: being brave.

Responsible for collaborating with large, complex organizations to develop B2B customer strategies that drive growth and profitability.I consult with companies to leverage customer perspectives to protect and grow their market position, specializing in customer retention, customer loyalty management, channel strategies, change management, and driving increased customer-focus and orientation at all levels of the organization.Speaking engagements with Customer Think, Technology Services Industry Association, and Market Research Industry Association.

Overall responsibility for maintaining and growing Walker's relationships with a select group of strategic clients, focused on ensuring that they are using the customer perspective to inform and address critical business issues.Speaker at 2012 Clarabridge Customer Connections: Leveraging Sentiment Analysis to Drive Strategic Decisions in Call Centre Support Models

Overall responsibility for program design and deliverables, focused on enabling clients to maximize the value of their customer listening programs.While in this role, I was honoured to receive the 2007 Ottawa Forty Under 40 award for business achievement, professional expertise and community involvement.

Roles included Associate Consultant, Consultant, Senior Consultant, and Director reflecting increasing levels of responsibility and client-facing activity.

Contract position conducting market research and analysis on consumer response to ad campaigns and call centre performance.