Jennifer Batta Email and Phone Number

Lead project manager for the assigned projects: Reaccreditation with Public Health Accreditation Board (PHAB), Reproductive Health Incident Management Team (ITM), and Reproductive Health WorkgroupLeading the creation, implementation, and management of project plans at the department, center, and division levels that are strategic to the organization's success and creating health equity in OregonCreating team environments that provide psychological safety that invites collaboration within self-forming teams by employing the guiding principles of diversity, equity, and inclusionIncrease efficient project tracking and communication throughout the whole division and organization through the use of Smartsheet automation and conditional formatting to increase team just-in-time collaboration and decrease project lag for PHAB ReaccreditationServing the project needs of executive leadership by streamlining collaborative communication through the use of Smartsheet, Microsoft Teams, SharePoint, MS Power Automate, and Zoom

Project manager on large household name program accounts with multimillion-dollar contracts that include budget management, resource management, creation and execution of project planSuccessfully running a range of project types from low risk to Sr. level projects with high needs customers with high attrition risk by turning customers from detractors into promotersCross-collaboration with sales, customer success, premium support, PS, PMO, resource management, operations, technical consultants, and the parent Cisco accountManaging multiple projects while tailoring the projects to the unique needs of each customer using a combination of Agile, Scrum, and Waterfall approachesSupervise process by collaboratively defining scope and project process, resolving roadblocks, and anticipating the needs of the customersUsing project tools such as Smartsheets, Salesforce, Financial Force, Gainsight, Confluence, Jira

Managed e-commerce platforms: company website (Shopify), DSSI, Procurement PartnersManaged company's social presence: Facebook, LinkedIn, InstagramCreated marketing materials and Ads using Photoshop, Illustrator, and IndesignCreated and executed a marketing plan to aline company image with company brandingCreated and executed a marketing plan to align company image with company branding using Business One and Microsoft ProjectCompany revenues of $7 million with nationwide presence

Worked in the Healthcare industry for a manufacture and distributor company during the Coronavirus Pandemic and the Oregon Fire Evacuations of 2020Introduced SCRUM methodology to the companyCopywriting, copyediting, marketing, and designing for online sales platforms such as DSSI MarketplaceSEO strategy development and implementation for company's new websiteSocial media advertising with graphic designer

Raised over $1.5 million in revenue from liquidation of trust non-liquid assetsResearched and provided cost analysis to the trustees to maximize profits with the shortest timelinePlanned and Implemented liquidation of trust non-liquid assets during the closing phase of the trust

Merchandising management through implementing and maintaining the design of jewelry displays maintaining sell-ability while also maximizing the number of items on displayCreating and presenting oral marketing pitches over store intercom to customers and engaged guests at leasing linePreformed entry-level operations management by attaining the right resources and adding value while creating customer satisfaction for custom jewelry piecesWorking with contractors and corporate partners to deliver exceptional products and services to customersMaintained necessary permanent records ensuring inventory control through: merchandise management, performed transfers, received repairs and merchandise. Made marketing pitches over Fred Meyer store intercom and engaged guests at leasing lineAssisted in training new hires on day to day roles and responsibilitiesOn $1,000 club sales list numerous times

Qualify which product would meet customer's needs while overcoming objections about price and qualityAssist in training new hires on the day-to-day roles and responsibilitiesCreating and implementing marketing strategies utilizing the storefront and display areas to increase local salesPerform quality checking to ensure excellence is delivered to customers, including weekly diamond testing, monthly diamond certification checking, and repair checkingMerchandising and marketing case-line display designOn $1,000 club sales list numerous times

Used proprietary CRM and project management tool Ensured all repairs were completed on time and on budgetInspected repairs for quality assurance purposesWorked directly with the repair shop manager to ensure customer expectations were exceededManaged and trained team on jewelry repair protocols and proceduresWorked directly with customers on their custom repairsManaged customer expectations and performed conflict resolutionWorked directly with the store manager and district manager to ensure the best possible customer experience

Wrote and presented to store manager, department managers, and regional manager an eight-page Weakness and Strength Marketing Report with suggestions for departmental changes, some of which were implemented, originating from qualitative data-driven inquiries from coworkers and customers.Department was top 3 in the region for multiple months during this timePlanned, organized, and ran the 2015 Le Vian Trunk Show. Created scripts for warm calls, including prequalified leads for My Client and past Le Vian Trunk show participants. Instituted two to three touches for each lead by utilizing coordinated calling among Fine Jewelry associates. Profits for the department during the trunk show were approximately $23,000, and I sold $17,000.Further refinement of jewelry groupings and changed other display techniques resulted in increased sales and the department ranking in the top three for the region multiple times. Included self-directed implementation of new fixtures from New York and case line design for the entire fine jewelry department both without any schematics to reference.Prioritized and performed any and all responsibilities associated with receiving and delivery of affordable luxury piecesEnsured department compliance with corporate regulations through working with Managers, Loss Protection, and training Fine Jewelry associates to ensure rules are being followed, and Fine Jewelry permanent Books are balanced. Prioritizing and performing any and all responsibilities associated with receiving and delivery of affordable luxury pieces, including: intake of repairs, sending off of repairs, receiving repairs, checking out repairs, damages, pre-sales, count books, key log, control cards, RTVs picks, RTVs sending, NRTs, restocking, BOP’s, Fulfillment picks, Fulfillment shipping, and setting up.

Created an inviting atmosphere where customers felt comfortableSold Fine Jewelry, Fashion Jewelry, Luxury Handbags, and Sunglass Hut Sunglasses Pre-sales since January approximately $18,000 in Fine Jewelry, $3,000 in Handbags, $300 in Fashion Jewelry, and $200,000+ annual sales. Worked as a team to accomplish the department goals

Lead a group of 10 students on the program MOUSE SQUAD

Created strategic digital marketing guide, provided individualized digital marketing consolations to partner sites, and led volunteer training on Social Media at a professional conferenceServe on VISTA Advisory CouncilAn active member in VISTA Evaluation & Assessment Learning Community which performed an action research project on retention of AmeriCorps VISTACreated marketing materials for VISTA recruiting, Summer VISTA recruiting, Serve-Landia fundraiser, and MLK Day Created presentation materials for the annual fundraiser, Serve-Landia, including Prezi and pho-skype video. Raised $7,000 after costsEvaluate service site applications, create interview methods, perform member interviews, and performed interviews and personal selling at Summer VISTA recruitment fair at Warner Pacific UniversityCreated marketing materials for VISTA recruiting, Summer VISTA recruiting, Serve-Landia fundraiser, and MLK DayPerformed interviews and personal selling at Summer VISTA recruitment fair at Warner Pacific UniversitySubmit recommendation letter for VISTA grantAttend MLK Day Collaborative meetings and events in Portland, OR

Performed personal selling at The Standard's 2014 Volunteer Expo with a conversation rate of 75% and a qualification of 10 potential corporate sponsorsCreated printed marketing materials for The Children's Book Harvest, Give!Guide, and MLK Day with a circulation of over 150 per documentResearched and Implemented a volunteer retention strategyAttended Portland Public School Read Together Meetings, attended Give!Guide training from Willamette Week, attended HandsOn Greater Portland Nonprofit orientation and technology trainingProgrammed new pages on The Children's Book Bank website

Problem-solving chemical composition of propolis with very little written literature for referencePresented findings at Founder’s Day Senior Capstone Event

Designed layout of website and pages using WordPressGathered and routinely updated the website with new informationAttend officer meetings and club meetings

Mentor 15 university students in chemistry at a time - utilizing the peer leadership model

Compiled a list of Oregon newspaper media contacts and made strong media relationshipsPerformed project outreach to Eagle Scouts

Social media advertisement on PinterestFollowup with in-kind donorsGave a persuasive speech to an audience of 25 at the University of PortlandTabling at the Red Cross of America in PortlandTabling at a college internship fair in Washington

Compiled lists of potential financial and item donors for the galaComposed in-kind donation request letterGenerating a list of donors for the gala using finical databaseCoordinated volunteers at check-in and check-outGreeted guests at the gala and problem-solved their concerns

Made phone calls to inform and persuade voters to vote for the candidate, with an average call lasting 4 minutesWent door-to-door to inform, persuade and hand out flyers

Organized and mentored 10 High School Girl Volunteers on how to run a conference for 150 middle school girls

Featured as a speakerAnswered parents of middle school girl's questionsLead lunchtime for two sections of 100 middle school girlsAssisted presenters

Organized and facilitated event for 100-250 middle school girlsFeatured as a speakerFeatured in Statesmen Journal article Event expanding girls’ career horizons in math and science by Justin MuchPictured on the last page in American Association of University Women Salem Branch February 2010 newsletter

Attend yearly seminars about math and science for three consecutive years

Setup and learned how to program the research electronics on the Combine for Wheat HarvestProgramed interments and arranged data using Pascal and hexadecimal code Complied and examined research data using computers and instrumentsWorked within a research group with lead scientist Dan Long