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Ambitious business executive with over 20 years of professional success and a keen focus on Customer Experience, Customer Success Management and development of Customer for Life programs. Expertise in coaching teams through customer needs analysis with a consultative approach to complex solution selling. A natural customer-advocate and ROI evangelist who believes the Customer Experience, user adoption and quantifiable business value determine success. A strong, compelling presence in front of executives, large groups and small teams with a natural ability to forge relationships and build trust with clients, strategic partners, peers and internal teams.Specialties: SAP, Account Management, Customer Success Management (CSM), Customer for Life, Customer Relationship Management (CRM), Salesforce (SFDC), Configure-Price-Quote (CPQ), Complex Product Configuration, Engineer to Order Configuration and Design, Contract Management (CM), Order Management (OM), Billing, Quote to Cash (QTC), Customer Experience Management (CEM, CXM), User Adoption, Project and Program Management (PM, PgM), Six Sigma Process Improvement, Change Management, Business ConsultingMyers-Briggs = ISTP (Virtuoso)
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Sap Channel - North America, MidmarketVertex Inc. Sep 2022 - PresentKing Of Prussia, Pa, UsDrive the North America Vertex / SAP mid-market GTM relationship as a valued, strategic partner. A quintessential apex of mutual value, respect and engagement of like-minded sales leaders who aspire to increase market penetration, improve overall win rates, foster sales cycle collaboration and acceleration, while providing a resolute win-win scenario for our shared clients. Manage and build relationships with key SAP stakeholders and internal Vertex visionaries, alike, supporting company awareness, advocacy, planning, and execution. Breaking boundaries to promote exceptional client and partner outcomes.
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Council Member And ConsultantGlg Jun 2020 - Sep 2022New York, Ny, UsRetained to provide insight for various Private Equity firms and prospective clients seeking to gain knowledge on industry trends, market landscape and growth potential within the procure to pay and order fulfillment space, resulting in more targeted vendor selection and profitable investments. -
Vp Of Customer ExperienceSaasteps Llc Mar 2020 - Sep 2022Broomfield, Colorado, Us -
Customer Success, AmericasTacton Jun 2018 - Jun 2019Chicago, Illinois, Us -
Vice President, Customer Success And Account ManagementFpx Apr 2014 - Jun 2018Jacksonville, Florida, UsA provider of cloud-based Configure-Price-Quote (CPQ) Solutions, FPX simplifies buying and selling experiences to align enterprise businesses with the expectations of modern omnichannel customers. FPX integrates to virtually all CRM and ERP systems in order to provide the link between the front office and back-end order fulfillment systems. Specific focus on SAP end to end integration for CX. Responsible for all client sales activities, P&L, retention (renewals) and satisfaction. Developed the enterprise expansion strategy and growth objectives in collaboration with senior leadership and board members. Charged to lead a vast team of customer success and sales leaders across the globe.Accomplishments: " Over $200M in career contract bookings " Consistent achievement of > 32% revenue growth from installed base" Achieved 96% customer retention over 8 years; avg. customer life > 7 years " Increased portfolio profitability by over 60% -
Director Of Global Account Management, Customer SuccessFpx Mar 2013 - Apr 2014Jacksonville, Florida, UsResponsible for customer retention (renewals), customer experience management and revenue expansion of all major accounts. Charged to recruit, train and lead a team of Customer Success Managers while developing and closing strategic opportunities. Accomplishments: " Achieved 100% customer retention" Increased installed base ARR by 40%" Established repeatable, measurable customer success plans, processes, KPIs and QBR's
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Sr. Account Manager, Customer SuccessFpx Apr 2010 - May 2013Jacksonville, Florida, UsResponsible for all aspects of account management, retention (renewals) and expansion for a portfolio of 15 major enterprise accounts with a total ARR of ~ $20MAccomplishments " Achieved 100% customer retention" Closed 80% of proposed opportunities" Increased installed base ARR by 38%
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OwnerAllied Solutions & Services Nov 2009 - Oct 2010Independent consultant offering a full range of services including process improvement, project management, application design, training and facilitation. - Designed and delivered the "Customer First" program to the Rolls-Royce Energy sector focused on process improvement and customer experience management- Retained by Rolls-Royce North America to deliver New Employee On-Boarding and training on company history, mission and values- Consultant to FPX managing key accounts, customer project delivery and internal process improvement
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Program Manager, Customer Facing ProcessesRolls-Royce May 2008 - Jan 2010London, England, GbRolls-Royce is a global company, providing integrated power solutions to the aerospace and marine/industrial power systems markets. Rolls-Royce Energy, acquired by Siemens in 2014, produced and supplied pipeline and barrel centrifugal compressors, and power turbines for oil and gas, and power generation industries. Responsible for the design and execution of multiple cross-functional programs focused on sales automation, project management and customer experience management across the global Rolls-Royce Energy sector. Accomplishments: " Successfully managed and deployed sales automation solutions leveraging Siebel CRM, SAP ECC and Oracle BigMachines CPQ for the expanded $8B sector. Annual ROI achievement of $10.5M." Established a PMO including a gated governance process and performance measures to profitably deliver projects ranging from $100M - $1B " Six Sigma Black Belt certification -
Sr. Process Engineer, Sales + Cpq Application DesignRolls-Royce Sep 2006 - May 2008London, England, GbLed cross-functional teams through complex process re-design and solution implementation focused on sales and application engineering (Oracle CPQ / BigMachines). Designed and delivered all aspects of sales enablement training across the global field sales and application engineering teams. Successfully led and deployed the first global cloud solution within Rolls-Royce plc. Accomplishments:" Total ROI realization of $5M + YoY" Recognized by Rolls-Royce plc CEO for delivering the "Project of the Year" in 2009 " Recognized by Oracle BigMachines for delivering the most successful CPQ project in 2009Hands on: SQL, XSL, HTML, BML / BMQL, Python, C++ and Perl
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Quality System / Process LeadRolls-Royce Sep 2004 - Sep 2006London, England, GbCharged to lead all aspects of the Rolls-Royce Energy Quality Management System for manufacturing and administrative processes including cross-functional process authoring, employee training, measures of effectiveness, improvement activities and ISO 9001:2000 compliance. SAP ERP / ECC Implementation lead for the Quality Management pillar. Accomplishments: " Achieved 46% reduction in defects from assembly to test handover; a savings of $200k per completed unit / $2.4M per year " Six Sigma Green Belt certification ISO 9001:2000 Certified AuditorHands on: VB, SQL, HTML, NetObjects
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Business Operations ManagerBi, Inc. Irrigation Systems Jun 2002 - Sep 2004
Jennifer Bell Skills
Jennifer Bell Education Details
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Ball State UniversityPsychology And Political Science -
Harvard UniversityCulture Of Health
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Indiana Institute Of TechnologyMba And Msm
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Rolls-Royce Certified Project Manager2008
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Salesforce.Com
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Six Sigma Black Belt2006
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Six Sigma Change Management2007
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Six Sigma Green Belt2005
Frequently Asked Questions about Jennifer Bell
What company does Jennifer Bell work for?
Jennifer Bell works for Vertex Inc.
What is Jennifer Bell's role at the current company?
Jennifer Bell's current role is Client Advocate and Trusted Business Advisor.
What is Jennifer Bell's email address?
Jennifer Bell's email address is je****@****fpx.com
What is Jennifer Bell's direct phone number?
Jennifer Bell's direct phone number is +141956*****
What schools did Jennifer Bell attend?
Jennifer Bell attended Ball State University, Harvard University, Indiana Institute Of Technology, Rolls-Royce Certified Project Manager, Salesforce.com, Six Sigma Black Belt, Six Sigma Change Management, Six Sigma Green Belt.
What are some of Jennifer Bell's interests?
Jennifer Bell has interest in Employee Motivation, Six Sigma, Facilitating Open Communication, Public Speaking, Process Improvement, Application Design And Development, Organizational Improvement, Strategic Planning, Increasing Productivity And Efficiency.
What skills is Jennifer Bell known for?
Jennifer Bell has skills like Process Improvement, Six Sigma, Cross Functional Team Leadership, Key Performance Indicators, Analytics, Crm, Change Management, Business Process Improvement, Project Management, Program Management, Salesforce.com, Cloud Computing.
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