Jenny Burley Email and Phone Number

Effectively applied new perspectives to existing solutions which solved complex problems by analyzing multiple sources of information. Projects consistently delivered on time and against key metrics, regardless of obstacles or uncertainty.• Implemented Salesforce as the customer relationship management system. Developed on-time and on-budget changes consistent with stakeholder requirements and voice of the customer. Ensured adoption through one-on-one leader training with documentation.• Reduced the time to hire by 50% and ramp up time of new employee by 30% through a workforce development program that bridged the college to career gap.• Led a “needs” assessment to proactively identify key functions and reports needed to enhance Global Consumer Solutions (GCS) business. While gathering stakeholder requirements, identified need to incorporate Sales Governance as part of the role. Facilitated the additional responsibility through the 104 hours saved monthly by streamlining of requests for proposal through enterprise-wide resource.• Drove 28% increase of pipeline from Q2 to Q3 of 2017 (prior to breach) through identification and deployment of a centralized pipeline report, enabling senior leader visibility into the health of the business, as well as proactive identification of barriers. • Saved 10% of leadership time in reporting requests through design, development, training and implementation of fulfillment reporting through Salesforce.

Key advocate and liaison for the implementation of identity management solutions for new customers, including education, consulting and support. This involved not only being the voice of the customer but translation of business requirements into identity management solutions (requirements gathering, design, configuration test, implementation and review.)• Successfully increased client revenue from $2M in 2011 to $5M+ in 2014. Guided and drove clients to utilize products for additional use cases globally.• Awarded Consultant of the Quarter in 2014 for consistently excelling with both teammates & clients.• Increased revenue by 75% from $70K in 2012 to $123K in 2013 for an insurance client and customized configuration to better fit business need with less exceptions.• Team lead for implementation, training and support of the new CRM tool, Siebel. This included design and implementation of processes for cross-functional usage as well as documentation and reporting. • Ensured high levels of satisfaction with initial purchase, including regular and structured on- and off-site customer contact as well as implementing desired enhancements and reporting. Responsible for prescriptive guidance to maximize client ROI.

Led all aspects of the Knowx.com website to ensure operational continuity utilizing cross-functional teams. • Directed a customer business authentication rate increase from 4% to 26% in 10 months.• Established trusted advisor relationship with top two (2) highest revenue clients to ensure product satisfaction. • Prioritized and drove resolution for escalated customer issues.• Deployed and managed the Office of Foreign Assets Control (OFAC) List Check search on the website.

Conducted financial studies and coordinated with various departments in preparation of statistical studies, budgets and P&L reviews.• Responsible for managing the legal payment process in coordination with internal departments and subsidiary companies to ensure all financial commitments were met.• Developed financial and metric reporting for executive level management review; recommended and implemented process improvements.• Responsible for a net decrease of overdue invoices by 75% from fiscal year 2005 to 2007.

• Responsible for the testing, training and implementation of department matter management system, document management and redaction software.• Managed system wide e-billing project; expedited processing of invoices weekly for electronic submission to accounting. Partner with our e-billing facilitator and outside counsel to maintain and enhance current e-billing processes.