Jennifer Bechard Email & Phone Number

Phoenix, Arizona Area

• Perform supervisor duties including performance reviews, provide coaching, complete monthly scorecards, and provide weekly reports on work completed by the banking team.• Assist the Project Coordinator with creating processes for each job responsibility within the banking team for process improvement.• Assist with system testing on the iNovah, Payconnex, IVR, and CC&B systems.• Develop and create training and curriculum material for new hires and current employees.• Train new… Show more • Perform supervisor duties including performance reviews, provide coaching, complete monthly scorecards, and provide weekly reports on work completed by the banking team.• Assist the Project Coordinator with creating processes for each job responsibility within the banking team for process improvement.• Assist with system testing on the iNovah, Payconnex, IVR, and CC&B systems.• Develop and create training and curriculum material for new hires and current employees.• Train new hires regarding the policies and procedures within the customer services department.• Receive incoming calls and escalated calls from current customers and new customers while entering information into PC.• Start, stop, and transfer services, answer bill inquiries, issue work orders for field techs, create payment plans, collect payments, and receive and process sewer appeal forms during allotted time.• Process and update auto pay enrollments, process returned checks, process credit card reversals, process auto pay reversals, process ACH payment reversals, and researching payments to have them transferred to the appropriate account and/or department. Show less

Phoenix, Arizona Area

• Created team training materials on new policies and procedures and presented information to upper management.• Developed program curriculum on new responsibilities within the organization. • Ran daily reports to get estimated call volumes and service levels to produce daily schedule with Workforce Management.• Contributed to numerous special projects including creating team posters, team motivation in group settings, one-on-one or by email, member of the engagement team, routine… Show more • Created team training materials on new policies and procedures and presented information to upper management.• Developed program curriculum on new responsibilities within the organization. • Ran daily reports to get estimated call volumes and service levels to produce daily schedule with Workforce Management.• Contributed to numerous special projects including creating team posters, team motivation in group settings, one-on-one or by email, member of the engagement team, routine research tasks, and assisting Front Line Leader with findings on various research projects.• Assisted Analyst in call projection for scheduling purposes and phone coverage. Also, assisted with approving time off based on call projection reports.• Received Inbound and made outbound sales calls.• Licensed to sell health, dental and vision insurance plans and processed sales based on availability of prospects state of residence, collected payments over the phone for certain policies. Show less

Phoenix, Arizona Area

• Assisted trainers with new hires researching through the computer systems, answering questions regarding calls and processes, assisted with instructional training in a small group setting, and helped create different scenarios.• Assisted with developing training material to ensure knowledge is obtained and all objectives were met.• Compared Prescription Drug Plans, Medicare Advantage Plans and Supplemental Insurance Policies. • Processed disenrollment requests and ordered… Show more • Assisted trainers with new hires researching through the computer systems, answering questions regarding calls and processes, assisted with instructional training in a small group setting, and helped create different scenarios.• Assisted with developing training material to ensure knowledge is obtained and all objectives were met.• Compared Prescription Drug Plans, Medicare Advantage Plans and Supplemental Insurance Policies. • Processed disenrollment requests and ordered publications.• Educated customers around the variation of plan types that were made available to them through various companies and researched claims. Show less