Jennifer Bechtel Email & Phone Number

Alpharetta, Ga

United States

Cupertino, California, United States

Applied industry best practices to improve and enhance new product process as well as manage software updates and interim releases. Provided over-all project management for product releases for a suite of WAN/LAN performance optimization and solutions. Executed competitive analyses and leveraged expertise to create and maintain a highly effective suite of products with valuable features. • Created a holistic framework for new product process by collaborating with development, marketing and customer service stakeholders. • Analyzed, researched & defined process best-practices and applied recommended improvements to product processes, driving greater efficiencies and cost-savings.• Developed and coordinated projects cross-functionally for all involved teams ensuring clear communication and management of internal and external deadlines.• Managed new product introduction checklist and launched products on-time and within quality standards using agile principles. • Actively participated in end-user round-table discussions to understand customer needs, gathered input, and communicated product priorities to the development team, customer support, and marketing teams.

Cupertino, California, United States

Managed all software and hardware launches. Partnered with Engineering, Marketing, and Customer Support to create and track cross-functional deliverables for hardware and software releases and to effectively deliver WAN optimization product releases on time. Worked with Marketing developing customer use-case studies and reviewed technical documents. Documented & defined process standards for .x software releases. Served on cross-functional team to manage and improve communication and knowledge sharing as well as defining process improvements. • Managed multiple product launches of hardware products and software releases from early to final versions.• Reviewed and managed releases, monitored, analyzed and researched deveopments within the industry and competitve products providing inputs to product roadmaps. • Created customer use case materials defining value proposition in print and digital versions for use by sales force and business development teams.• Assisted Technical Documentation team by reviewing and suggesting edits to user manuals.• Developed and co-ordinated projects cross-functionally for all involved teams ensuring clear communication and management of internal and external deadlines and deliverables.• Participated in customer. round-table discussions to understand and prioritize customer needs in order to drive customer success.

Cupertino, California, United States

North American Regional Product Manager for Brio Small/Medium Business PCs, responsible for managing the product lifecycle, launch, forecasts, produict backlog and demand generation activities. Set strategic direction and marketing objectives, promoted and increased brand awareness of product line. Worked with the channel and sales force to communicate and support Small Business initiatives.Achieved record-breaking shipments and sales volumes, increasing shipments by 89% year over year, and overall year to year growth of over 60%.

Cupertino, Ca

Managed geographic territory for sales and promotion of business desktop PCs. Successfully negotiated contracts and agreements with enterprise customers. Responded to RFIs and RFPs. Successfully designed and implemented motivational programs for US sales force. Led entire business PC line department in collaborative project to successfully launch Hewlett-Packard’s first e-commerce store. Proactively compliled key messages and consistently communicated product updates, analytical market information, competitive comparisons, and marketing programs. Facilitated team values session, contributed to team process improvements and information sharing.

Cupertino, California, United States

Outbound Customer Marketing Representative for HP Enterprise direct marketing and customer support organizations. Organized, forcasted for, and carried out marketing programs targeting installed-base accounts. Qualified and developed sales leads, documented and communicated customer information and needs to sales representatives and managers both directly and through entering information in a CRM database. Documeted and escalated customer satisfication issues. Developed continuous process improvements and proactively lead and completed team projects.

Cupertino, California, United States

Provided front-line support for inbound pre-sales calls for HP Unix and MPE Servers and Workstations. Qualified customer requests and referred to appropriate customer care centers. Fulfilled literature requests, updated customer imformation and recorded feedback in CRM database. Developed and implemented process improvement tool for team.

Santa Clara, California, United States

Managed multiple large coprorate client accounts in the sales and design of office interiors and corporate facilities. Prepared quotations, presented and coofdinated design, purchase, and installation of office panel systems and furnishings. Managed complete process from bid preparation, materials specifications and ordering to installation and follow-up. Developed and set up standards programs with Fortune 500 companies, determining needs and developing product and project standards.

Grand Rapids, Michigan, United States

As a design consultant, provided in-home interior design assistance as well as developing floor plans, furniture and finishes display boards, and space planning and design for retail customers. Successfully sold to retail interior customer and developed relationships with customers.Developed and presented interior design seminars for customer groups of 15 to 30 participants

Executive Mba, Business, Management, Marketing, And Related Support Services, 3.97

Masters in Business Administration with emphasis on Management, Marketing and Entrapreneurship.

Ba, Interior Design, Business, 3.62

Activities and Societies: Pi Beta Phi Sorority, Phi Kappa Phi Honor Society, Golden Key National Honor Society, Omicron Nu Home Economics.