Responsible for compiling and analyzing financial, sales and operational data as well as preparing analyses, studies, reports and filings with regulatory agencies.• Produce yearly electric sales and revenue forecast as well as provide monthly projection and budget variation analysis.• Develop monthly commodity and commodity related prices, annual surcharges and reconciliations.• File proposals and updates to regulatory agencies and provide testimony as part of the forecasting and rates panel during the rate case.• Participate as a subject matter expert and tester in the transition from the CIS system to SAP S/4 HANA. • Continue to manage and administer the Retail Choice program.

Responsible for managing and administering the Retail Choice program for the Company which includes 80 ESCO’s at the start of 2021.• Responsible for implementing all Orders related to Retail Access including attending Technical Conferences, Collaboratives and working in collaboration with NY state utilities. • Respond to all questions, issues and concerns from ESCO’s regarding the Retail Choice program.• Maintain and update ESCO portion of the Central Hudson website.• Ensure a perfected financial security through filings of UCC1/UCC3’s on all ESCO’s.

Managed and outlooked all cost aspects of several strategic outsourcing commercial contracts with a total value ranging from $12.1M to $76.7M including labor and non-labor cost elements, resource management processes, cost issues and cost pools.•Managed Service Level Agreements by providing weekly reports to teams and running a team meeting to ensure all erroneous issues were resolved and prevented from happening in the future which prevented monthly financial penalties.•Identified, verified and reported employee overtime to effectively manage overtime costs and reduce operating costs.•Maintained and tracked the costs for the $160K budget which allowed the account to stay on target and not exceed the cap.•Analyzed and corrected errors to the offsite cost adder for each employee on the account and reduced unnecessary costs.•Tracked and updated the account budget which prevented overrun in labor costs.•Verified, corrected and reported monthly pool charges which resulted in savings to the accounts due to incorrectly billed charges.

Represented the Northeast Help Desk on Education, Business Controls, Safety and Security for the End User Services organization.•Administered, tracked and instructed in training program that ensured all help desk personnel in the Northeast were Help Desk Institute certified by the end of 2004.•Generated a savings of $80,123 by using methodologies learned in a Building Continual Improvement class by identifying ways to increase productivity and reduce labor through the consolidation of the mainframe and workstation help desk and knowledge repository.•Reduced audit exposures by closely working with the business controls team to provide data to the EUS organization and education on how to better manage audit exposures.

Managed several commercial help desks and supervised 25 customer services representatives.•Managed, staffed and scheduled customer service representatives and improved efficiency through cross training resulting in higher productivity and savings to account.•Presented weekly analysis of top 5 problems being reported and authored documentation to be posted on FAQ website to help lower call volume and further reduce costs.•Provided an in depth analysis of the ticket volumes and types of password reset tickets received which led to the use of an automated password reset tool that increased customer satisfaction and led to reduced labor costs.

Provided 1st and 2nd level troubleshooting for over 300 applications, mainframe, and network problems via phone on several commercial accounts.•Consulted with several higher level support groups and facilitated the transfer of knowledge of proprietary applications to the help desk through technical documentation which improved the effectiveness of problems being resolved on first contact.