For 50 years, our nation’s federal Medicaid program has worked to improve the health, safety and well-being of America’s most vulnerable populations: low-income families, women and children, seniors, and those with disabilities. With positive health and cost outcomes that pierce inequities and impact economies, the success of these programs is inextricably tied to the prosperity of communities, individual states and the nation as a whole. We think that demands respect and, more importantly, is deserving of a lifetime commitment from innovators who can help those who operate within and around health and human services evolve — in any market at any stage. At Gainwell Technologies, that’s our sole focus.Built across more than five decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet agencies, health plans and MCOs where they are on their modernization journeys and propel them into the future of public health. Our commitment to innovation, deep experience and ability to leverage insights from customers across 50 states has allowed us to expand on next-generation, cloud-enabled technologies.Today, Gainwell offers one of the most comprehensive suites of scalable services and solutions on the market — all proven to deliver cost savings, better patient outcomes and an improved provider experience. Equally important to our expanding technologies and results: We bring ideas that bring policies to life.

Served as the Executive responsible for inspiring individuals and teams to deliver customer success as the leader of the ServiceNow Global Delivery organization. Transformed the delivery organization via people, process and technology initiatives as part of a continuous services improvement portfolio for better customer, employee, and financial outcomes. Served as the Executive Sponsor to strategic accounts, building trusted advisor relationships to drive success on the platform.

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 28 cities across the US, UK, and Canada, Slalom's teams have autonomy to move fast and do what's right. They're backed by seven regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 8,500 employees. Slalom was named one of Fortune's 100 Best Companies to Work For in 2020 and is regularly recognized by employees as a best place to work. Learn more at slalom.com.​As a Client Partner I serve as a Senior Leader and Executive Team Member, collaborating with leaders to geographically expand book of business and client base. I manage a diverse client portfolio focused on revenue growth, value realization, and delivery capability diversification, while directing local office initiatives. I lead a talented team of multi-disciplinary consulting professionals across multiple accounts, united in their desire to deliver high-quality services that enable clients’ business and technology objectives. I design profitable solutions and delivers a world-class customer experience by focusing on customer success and satisfaction.

As a Client Service Lead, I continued my strong track record of delivery by tackling a $40M program for Affordable Care Act readiness. That project began my Healthcare industry journey with follow up work partnering with executives across Business and IT for my payer client. I have led teams that have delivered work across all customer segments for Business leaders (including multiple years of Affordable Care Act readiness) and a variety of technologies that include Microsoft Office 365, Tableau, and Salesforce.com.

In my first eight years with Slalom, I was a utility player working in multiple industries in multiple roles. I saw my job as consistently exceeding client expectations to deliver on any engagement to help grow the Slalom brand in Chicago. During this time period I delivered everything from:PMO design for an IT organization to Customer service quality surveys in the telephony environment to Consistent delivery of technology releases with multiple 3rd party vendors to Reporting capabilities that changed my client's inventory buying strategy toNew business processes that enabled my client's most strategic program on optimizing product assortment

At Accenture, I was a member of the Financial Services Solution Group for Accenture’s consulting practice. I delivered on multiple client-facing projects in the Insurance industry, implementing a proprietary, web-based Claims Management solution. I played multiple roles on those projects including Team Lead for User Acceptance Test, Triage Lead, Team Lead for Data Preparation, Designer, HTML Developer, and Tester. The result I am most proud of is creating a game-changing approach for developing and implementing data to support the System Integration Testing and User Acceptance Testing phases of the project. The innovative approach reduced data errors, reduced data implementation time, and allowed for the scaling of testing scenarios.