Jennifer B. Email & Phone Number

Hurst, Tx, Us

Chicago, Illinois, Us

• Act as the key liaison between clients and our Creative/Production teams by managing the day-to-day execution and optimization of Creative Services projects - assessing marketing needs, determining goals and coordinating projects.• Act as primary liaison between clients and production teams.• Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations.• Attend and set relevant client meetings, production and project management status calls bringing in appropriate resources from Creative Services as needed.• Maintain contact with clients and production to set project milestones, create project estimates, tracks schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required.• Track and report on quality metrics, strategize with the client and deliver services, which will attract and retain customer loyalty.• Trains other employees as needed.• Perform other related duties and participate in special projects as assigned.

Chicago, Illinois, Us

• Schedule kickoff meetings with Sales vetting and reviewing project details.• Coordinate resources and work assignments with Design based on project requirements and in conformance with established priorities.• Review of client provided materials, documents, files and/or artwork to resolve issues and address questions prior to project start.• Adjust development schedules and communicate status and resolve issues with Sales, Estimating and Client Service teams.• Lead daily status meetings monitoring projects to ensure priorities are consistent with commitments, resources are being used effectively and production decisions are cost effective.• Collaborate with team members across multiple time zones while working in remote environments.

Chicago, Illinois, Us

• Continuous support to multiple executives: President, VP Operations, VP Marketing & Innovation, VP Sales as well as the National Sales Team.• Supervise and develop executive and sales presentations and various marketing materials.• Monthly production data analysis and project tracking, analyzing trends, defining problems and recommending resolutions.• Facilitate and execute sales reporting, performance tracking and commission calculation.• Contribute historical account information for strategic customer review of accounts.• Lead Sustainability program, projects, reporting and recertification as a Sustainable Green Printing (SGP) certified facility.• Manage travel, client visits, off-site meetings, team building events, amongst other day-to-day activities.

• Develop quality assurance standards to enhance production’s quality of work.• Design Executive presentations and conduct evaluations of technology improvements, new products and search engine optimization.• Oversee the development of various marketing materials, including company monthly newsletter, biannual technology publications for client and industry distribution and social networking sites.• Supervise key accounts in the portfolio while providing ongoing customer service for the assigned account base.• Manage training/qualify assurance team, system integration and problem resolution.• Conduct in-person and virtual sales and training presentations on products and services.

• Manage development team responsible for an industry related email communication system, including functional testing and troubleshooting.• Prepare and implement training program and documentation for both clients and internal users.

• Design and program websites using Adobe Photoshop, Adobe Dreamweaver, HTML, JavaScript, CSS and ASP.

• Design, develop and maintain company’s e-commerce websites using Adobe Photoshop, Adobe Dreamweaver, Yahoo! Merchant Solutions, HTML, JavaScript, CSS.• Provide customer service and support to customers and vendors.• Prepare all accounting documents including: invoices, sales orders, hourly payroll, and account reconciliation.

• Prepare and proofread confidential and time sensitive legal documents.• Provide customer service and support to clients regarding legal matters and set up legal meetings and appointments.

Bachelor Of Arts (B.A.), Communication (Communication Technology)

Real Estate License