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Dedicated professional with over 20 years of expertise in key account management, sales, and customer success, seeking to leverage proven skills in relationship building, problem-solving, and solution selling. Aiming to contribute dynamic leadership and strategic vision to drive business growth and client satisfaction.StrengthsFinder's top 10: Relater, Strategic, Positivity, Arranger, Woo, Futuristic, Communication, Responsibility, Connectiveness and Activator
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Customer Service ManagerPacerBradenton, Fl, Us
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Account ManagerGovmint.Com Dec 2022 - PresentEagan, Minnesota, United States• Sales Achievement and Relationship Building: Consistently exceeded luxury sales goals by creating new accounts, employing effective outbound sales presentations, and using upselling techniques to build long-term client relationships.• Effective Communication and Negotiation: Demonstrated excellent verbal and active listening skills, with a proven ability to manage conflicts, de-escalate situations, and negotiate payments and terms successfully.• Technical Proficiency and Ethics: Utilized CRM, Outlook, and Zoom for efficient sales operations while maintaining strong ethics, honesty, and integrity in all professional interactions.
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Inside Sales Account Executive | Account Management | Customer SuccessShutterfly, Inc. Aug 2021 - Dec 2022Bradenton, Florida, United States• Sales Excellence & Performance: Achieved 270% of sales goals in the first season and 196% of new hire goals in 5 weeks; skilled in consultative solution selling, cold calling, and building long-term client relationships.• Technical & Analytical Proficiency: Experienced with Salesforce, Microsoft Office, and Teams; adept at using technology for client retention, product adoption, and performance analysis, with strong skills in research and identifying business needs. • Operational & Administrative Support: Provided cross-functional support, including management and operational assistance; excelled in conflict management, negotiation, and effectively handling the entire sales process from initiation to close. -
Key Account Management | Senior Customer Service | Project And Production ManagementCurtiss-Wright Corporation Jun 2019 - Jul 2021Chanhassen, Minnesota• B2B Key Account and Project Management: Managed key accounts and provided comprehensive support to local, RSM, and international businesses, including operational, management, and cross-functional administrative tasks. Led product and project management, overseeing production timelines and customer service team leadership.• Client Relations and Sales Support: Developed relationships with C-suite executives and business owners, handled order processing, problem-solving, and negotiation. Provided technical support and utilized performance metrics to deliver solutions and ensure client satisfaction.• Cross-Functional Training and Efficiency Improvement: Served as a Cross Function Matrix trainer and onboarding team trainer. Planned and coordinated corporate events, managed budgets, and proposed process improvements that saved the company $100k+ while maintaining strong internal team relationships and ensuring accurate order fulfillment. -
Client Medical Benefit & Pension ManagementWillis Towers Watson Aug 2016 - Jun 2019Bloomington, Mn• Exceptional Sales and Customer Satisfaction: Achieved a 98% customer satisfaction rating and consistently increased sales by over 90% through effective upselling and solution selling techniques. Recognized with 4 Service Star nominations for outstanding performance.• Technical and Training Expertise: Proficient in tech support and CRM systems, with experience in onboarding and training benefit specialists in Health, Pension, Rx, FMLA, Cobra and Pension. Demonstrated skills in resolving disputes, improving processes, and enhancing business practices.• Strong Communication and Problem-Solving Skills: Excelled in first-call resolution and de-escalation, with a proven track record in providing high-quality support via phone, chat, and email. Developed and implemented process improvements that saved labor time and reduced CRM errors. -
Studio Operations | Master Trained Professional Photographer | Business Operations ManagementSelf-Employed Jun 1992 - Aug 2016Bloomington, Minnesota, United States• Business Development, Sales and Marketing and Sales Strategy• Studio operations, business owner, marketing, sales, networking, photography, and customer service. • Timberwolves Basketball Courtside photographer, Portrait and Commercial photography. Spent a day with Margret Thatcher photographically documenting her day in Minnesota. • Photography Degree: Portrait and Commercial photography
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Mn Adult And Teen Challenge Life CoachMn Adult & Teen Challenge Feb 2016 - Jun 2016Minneapolis, Minnesota, United States• Mentored clients in various stages of recovery from various addictions• Distributed daily medications• Drove clients to events• Supervised clients while out on required outings to maintain their integrity with their sobriety.• Counseled them on various issues -
Remote Hiring Manager | Recruitment CoordinatorIn Light Connection Sep 2015 - Dec 2015Santa Clara County, California, United States• Wrote employee management, development guidelines and training processes• Designed onboarding and new hire guidelines and set up hiring process initiatives• Created interviewing protocols and employee hiring guidelines• Slack and Zoom
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B2B Sales | Customer Service | E-Commerce | TrainerProfessional Imaging And National Camera Exchange Aug 1995 - Dec 2001Golden Valley, Mn• Account management, inventory management, shipping and receiving• Always ranked in top 3 of producers by increasing sales base by 50% and exceeded sales quotas • Wrote and implemented training courses for National Camera Exchange customers and employees• Trade shows and product demonstrations
Jennifer Lee Skills
Jennifer Lee Education Details
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Professional Photoraphy -
Dare To BelieveStrengths Based Training -
Hastings High
Frequently Asked Questions about Jennifer Lee
What company does Jennifer Lee work for?
Jennifer Lee works for Pacer
What is Jennifer Lee's role at the current company?
Jennifer Lee's current role is Customer Service Manager.
What is Jennifer Lee's email address?
Jennifer Lee's email address is jl****@****ght.com
What is Jennifer Lee's direct phone number?
Jennifer Lee's direct phone number is +161227*****
What schools did Jennifer Lee attend?
Jennifer Lee attended Ridgewater College, Dare To Believe, Hastings High.
What are some of Jennifer Lee's interests?
Jennifer Lee has interest in Education.
What skills is Jennifer Lee known for?
Jennifer Lee has skills like Photography, Portrait Photography, Public Speaking, Leadership, Team Building, Leadership Development, Event Planning, Blogging, Coaching, Teaching, Strategic Planning, Social Media.
Who are Jennifer Lee's colleagues?
Jennifer Lee's colleagues are Veronica F., Christian Bollenbach, Araceli Garcia, Eva Wright, Daniel Garcia, Ben Sweeney, John Swiatkowski.
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Jennifer Lee
Hampton Roads, Virginia Metropolitan Area -
Jennifer Lee
New York, Ny -
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Jennifer Lee
New York City Metropolitan Area3willowpump.com, evercore.com, wcas.com2 +164626XXXXX
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Jennifer Lee
United States
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