Lead the construction department while delivering exceptional customer service. Managing relationships with key stakeholders, creating benchmarks for success and deliverables, estimating, permitting, meeting deadlines, developing the team, increasing department revenue/profit. Responsible for overseeing the day-to-day operations of a team of fully remote Project Managers.Fostered an environment of collaboration, coaching toward company standards, and promoting the company culture. Monitored projects ensuring each had sufficient resources, planning, and prioritization to complete on time and within budget while meeting client needs and business objectives. Reviewed and signed detailed contracts, blueprints, and proposals. Reported to CEO & COO.Grew revenue by fostering an environment of problem-solving, implementing, maintaining, and growing customer and vendor relationships. Established metrics, guidelines, and standards by which the efficiency and effectiveness could be evaluated. Managed and reported on key operational processes and performance indicators. Implemented policies and procedures that improved day- to-day operations and encouraged maximum performance and dedication. Accomplished human resource objectives by interviewing potential personnel to serve assigned customer(s), monitoring, appraising, progressive discipline, reviewing job contributions, terminations, and enforcing company policies and procedures. Conducted performance evaluations. Conducted team building exercises. Reviewed/managed PTO requests and staff schedules. Created detailed, formal agendas and held weekly full staff meetings as well as individual one-on-one touch base sessions. Collaborated with other Directors & Departments.

Responsible for overseeing the day-to-day operations of a team of fifteen, consisting of Project Managers, Project Coordinators, Site Supervisors, and a Division Manager. Staff were in two Corporate Offices as well as remote, hybrid, and in-field nationwide. Fostered an environment of collaboration, coaching toward company standards, and promoting the company culture. Monitored projects ensuring each had sufficient resources, planning, and prioritization to complete on time and within budget while meeting client needs and business objectives. Reviewed and signed detailed contracts, blueprints, and proposals. Reported daily to CEO & CFO.Grew revenue by fostering an environment of problem-solving and offering world-class solutions through implementing, maintaining, and growing customer and vendor relationships. Established metrics, guidelines, and standards by which the efficiency and effectiveness could be evaluated. Managed and reported on key operational processes and performance indicators. Identified areas of weakness and communicate them with the responsible parties. Implemented policies and procedures that improved day- to-day operations and encouraged maximum performance and dedication. Accomplished human resource objectives by interviewing potential personnel to serve assigned customer(s), monitoring, appraising, progressive discipline, reviewing job contributions, terminations, and enforcing company policies and procedures. Conducted performance evaluations using team feedback, data and metrics to set comprehensive goals for performance and growth. Conducted team building exercises. Reviewed/approved weekly payroll timecards, PTO requests and staff schedules, including management of a travel calendar. Prepared for and held weekly full staff meetings as well as individual one-on-one touch base sessions. Collaborated with other Directors & Divisions.

Coordinated facilities maintenance for big name nationwide retailers within both emergency and scheduled time frames at DWM. This included both pre-planned projects requiring bid proposals, as well as day to day plumbing, electrical and general repairs on sales floors, within store restaurants/coffee shops, and outside storefronts and parking lots. Included follow through with corporate management.

Processed over one thousand passengers on a daily basis with Delta Air Lines at Bradley International Airport. Tasks included check-in process, ticketing, gate procedures for both boarding and de-planing passengers and baggage service issues.

Paid college internship program. Worked specifically at quick service food and beverage locations. Hospitality Management and Organizational Leadership Courses while working and studying at Walt Disney World College Program in Orlando, Florida. Meeting strict Disney workplace guidelines.