Obtaining my Master Life Coach Certification; Writing, blogging, cooking, and photography. Putting this on hold for the time being!

• Proactively connected with customers to offer new solutions and address potential concerns.• Responded to customer calls promptly to resolve issues and provide direction, increasing customer retention by 53%. • Monitored changes in insurance industry to remain compliant with relevant laws and regulations. • Consistently met organizational goals by closing 87% of lead-generated and call-in policies and positively contributing to growth efforts. • Conducted thorough review of documents and policies to ensure accuracy

• Developed and refined organizational processes to increase program productivity.• Monitored program success through surveys and reduction in recidivism rates.• Analyzed data and research to produce comprehensive reports for extensive team collaboration. • Provided motivational training and leadership for staff, volunteers, and external agencies in compliance with facility, state, and federal regulations.• Expanded onboarding program to include employee surveys to guide change management process, reducing turnover by 32% and increasing employee satisfaction.

• Tracked and reported quarterly/annual program results to licensing boards and stakeholders to meet statement of work requirements.• Improved success of program by making proactive adjustments to operations and policies and procedures.• Worked with program Board of Trustees to ensure budgetary needs were met through funding for continued success of the program.• Scheduled and supervised staff meetings to discuss new ideas, program details and milestones.• Analyzed and interpreted impact of federal, state and local legislation on program's internal structure and disseminated information, both internally and externally.• Facilitated weekly ZOOM meetings with area directors to staff participants and discuss program statistics and needs.• Managed program and provided case management for 100+ program participants, including resources, services and advocacy.

• Conducted patient intakes and assessments based on ASAM criteria, created treatment plans, and completed all discharges • Assisted patients in identifying, maximizing, and relating their strengths to appropriate social, educational (academic and vocational), and occupational goals.• Assisted patients in dealing with issues associated with addictions and substance abuse, family, parenting, marital problems, various types of abuse, grief, stress management, self-esteem and aging, as well as others.• Assisted patients in preparing for, and adjusting to, a drug free existence• Complied with all federal, state and local regulatory agency requirements• Worked collaboratively to coordinate best practices for each patient• Operated within all HIPPA and confidentiality guidelines

• Successful development and implementation of onboarding system.• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.• Working knowledge of project management and committee systems.• Reduced office expenses by 60% by changing vendors and negotiating service agreements.• Coordinated all travel arrangements for executives.

• Optimized organizational systems for payment collection, AP/AR, deposits and record keeping.• Completed bi-weekly payroll for three (3) employees.• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.• Managed agent and employee recruiting, onboarding process orientation, training, and payroll.• Established and nurtured positive working relationships with realtors and external individuals.• Increased realtor intakes by 40% to exceed goal and maintained high retention levels for the duration of tenure by fostering a solid working rapport with realtors.• Reduced department expenses by 28% by negotiating with service providers for more cost-effective contract pricing.

• Conducted in depth alcohol and drug Treatment Needs Assessments (D.A.S.T and C.A.G.E, as well ASAM and DSM-IV) for inpatient clients, program referrals, B.O.P. clients and county jail inmates• Facilitated Intensive Outpatient, Meth/Opiate, and Aftercare groups, as well as individual counseling sessions• Communicated assessment information to appropriate professionals (individuals or other social service/drug and alcohol treatment agencies)• Attended staff meetings in order to collaborate and coordinate client treatment and funding• Maintained accurate and detailed records pertaining to assessments and other client/provider communication• Strong attention to confidentiality and HIPPA guidelines regarding all clients, conversations and referrals

• Assisted Superintendent in the preparation of budgets, reports, resolutions, ordinances, statistical data and other correspondence, records, policies, and procedures maintenance• Maintained the Division’s calendar, assisted in scheduling meetings and other appointments, travel arrangements, and provided other administrative assistance• Processed personnel records, payroll, employee status reports, vacation and overtime records, and purchase orders to include documenting informal and formal bids• Prepared billing for miscellaneous receivables • Ordered equipment and supplies and arranged for office equipment maintenance and repair• Assisted 5 Division Supervisors with administrative tasks, as needed

• Efficiently managed and coordinated schedules for 6 physicians • Strong communication and negotiation skills• High attention to detail yielding effective and efficient operation• Coordinated physician meetings, on and off- site• Highly effective problem solving, customer service and relationship building skills

• Collaborated with Director to establish initial systems, resources, and direction for the Forensic Science Institute, as a new campus program. (FSI)• Managed schedules, events, and travel plans for conferences, meetings and seminars, as well as domestic and international trips for three (3) executives.• Coordinated all aspects of meeting and training events for first responders and FBI, including catering, travel, program and material preparation, and attendee accommodations.• Initiated and processed purchasing requisitions to meet departmental needs while managing and adhering to departmental budget.• Successful project management, team building and collaboration for various projects to include coordination of the groundbreaking for the new FSI building in 2008.• Developed and maintained departmental website.• Reduced department expenses by negotiating with service providers for more cost-effective contract pricing.• Successfully attained 3 progressive roles during tenure (2004 – Student Financial Aid, Customer Service Representative; 2004-2006 – Wellness Center, Administrative Secretary)

- Identified, targeted and developed new accounts in Orthopedic and Spine devices and instrumentation.- Increased territory sales by 73% by actively seeking out new accounts, executing excellent negotiation skills, and performing prompt follow-ups to questions, concerns and anticipating needs for new products/services. - Performed z-Kat image guided surgery device in operating room for surgeons.- Promoted medical devices to doctors, nurses, and appropriate staff personnel while providing excellent customer service and developing the customer relationship.- Promoted and sold products and instruments in accordance with budgeted objectives and to obtain maximum profitability and volume in relation to pre-set standards.- Solved product problems for customers in an expeditious fashion.- Assisted in the preparation and operation of trade shows, conventions, and/or clinical meetings.- Represented company and product in the OR.- Conducted product education and training in-services for medical staff and physicians.