Drives digital support content for Spectrum's 29M customers, both core and mobile. Previously led creation of content currently for IVA (chatbot) team, service notifications and helped increase digital adoption by working with design, IT, product, and marketing teams to ensure content met customer needs, always with the goal of providing information in a manner that exceeds customer expectations.

• Create ebooks for companies such as Oracle and Logicalis and partners, including Cisco and IBM.• Write tech-based features on subjects including IoT, retail PoS, CRM and analytic AI) for various publications, including Oracle Smarter CX. • Direct editorial strategy and content development for branded content for companies such as Intel and Retail Pro. Wrote, assigned and edited branded content, including infographics, blogs and video scripts. Drove brand and user experiences. Managed freelancers and freelance budget.• Conduct interviews with C-level executives for article development. • Manage content calendar for social media. Wrote headlines, decks and social media posts for Facebook, Twitter and Linked In. (Experience with Hootsuite.)• Oversaw the editorial strategy and content development for two weekly digital newsletters, one on Healthcare the other on tech entrepreneurs.• As a contracted Executive Web Editor for Intel Corp. (2014-16), wrote articles and managed freelance staff, including directing editorial strategy. Col-laborated with internal marketing and sales partners.• Oversaw content creation and launches of Solution Providers for IoT and Solution Providers for Retail, joint ventures of UBM and Intel Corp.• Write and ideate content for Oracle’s Smarter CX site.• Define, create and manage messaging flows for Charter Communications’ AI-powered Spectrum.net interactive virtual agent (chatbot).• Manage and create all customer facing communication from Charter’s Digital Services and CX Care, including email content such as Helpful Hints (e.g., "How to" information) as well as Preferred Communications (information on interacting with Charter) for Mobile, TV, Voice and Internet.