Jennifer Brewster phone numbers
I'm a strategic operations leader with multi-site experience and direct P&L ownership. I'm currently leading market operations at Tia, which provides comprehensive healthcare for women. Previously, I lead acute dialysis operations at DaVita & lead member experience at Stride Health and iMedicare. I have an MBA from UCLA Anderson, an MS from Columbia University, and a BA from Northwestern University.I'm skilled in managing to operational efficiency, leading large teams (including clinical teams), navigating ambiguity, data analytics, people management and development, and operations strategy.
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Head Of OperationsSunfishLos Angeles, Ca, Us
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Senior Director, Strategy And OperationsTiaLos Angeles, Ca, Us -
Senior Director, Market Strategy & OperationsTia Aug 2024 - PresentSan Francisco, California, Us
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Director, Market Strategy & OperationsTia Jun 2022 - Aug 2024San Francisco, California, Us
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Senior Manager, Strategy & OperationsTia Nov 2021 - Jun 2022San Francisco, California, Us
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Regional Operations DirectorDavita Apr 2021 - Nov 2021Denver, Co, UsMulti-site healthcare operations leader of DaVita Kidney Care in the Los Angeles market. Responsible for 120 employee organization comprised of 5 acute dialysis programs providing 40,000 treatments annually and a $30M P&L. Accountable for talent, financial management, clinical outcomes, growth, and hospital partnerships. -
Healthcare Operations Manager (Redwoods Mba Leadership Development Program)Davita Aug 2020 - Apr 2021Denver, Co, Us
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Redwoods Summer AssociateDavita Inc. Jun 2019 - Aug 2019Denver, Co, UsScoped and implemented an alpha-stage telehealth pilot in 2 dialysis clinics for social workers and dietitians. The pilot increased completed monthly visits with home dialysis patients by 20% and decreased teammate average windshield time by 4 hours per week. Additionally recommended a path to scale telehealth into all rural clinics by 2021 and calculated potential ROI.
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Director, Member ExperienceStride Apr 2018 - Jun 2018San Francisco, California, UsMember of a 7-person executive team, oversaw Member Experience and Product Operations teams of 14 employees who were responsible for 150k+ customer interactions annually. Implemented and managed Stride's first outsourced support team of 50+ agents. -
Senior Manager, Member ExperienceStride Mar 2017 - Mar 2018San Francisco, California, UsWith Uber, launched the first set of national in-person health enrollment events for drivers, totaling 64 events in 28 cities over the course of 6 weeks.Designed process for testing customer demand and revenue opportunity of new benefits products assisting in the launch of 3 new revenue generating products (accident, life, and disability insurance).
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Member Experience LeadStride Jul 2016 - Feb 2017San Francisco, California, UsManaged 4 direct reports who were the highest performing agents by volume of inquiries served. Established support SLAs and streamlined the customer enrollment processes with Stride’s Dental and Vision insurance partner, Renaissance, to reduce churn to 3% and reach NPS of 78.
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Member Experience AssociateStride Oct 2015 - Jun 2016San Francisco, California, UsTop performing agent with most solved tickets and most calls taken during the 2016 Open Enrollment period. Created a reporting system (that is still in use today) to enable Member Experience team to systematically report on support cost and customer satisfaction by inquiry type.
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Vp Of Customer SupportImedicare Aug 2014 - Sep 2015New York City, New York, UsGrew support team from 2 to 10 and established support SLAs & reporting infrastructure. Led client training webinars and worked with third party pharmacy vendors to ensure customers a seamless on-boarding experience; provided proactive customer support targeting low-usage accounts to reduce churn Built nutrient database feature to identify patients depleted of specific nutrients based on their drug profile.
Jennifer Brewster Skills
Jennifer Brewster Education Details
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Ucla Anderson School Of ManagementHealth/Health Care Administration/Management -
Columbia University Vagelos College Of Physicians And SurgeonsHuman Nutrition
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Northwestern UniversityGlobal Health
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Sciences PoPublic Health
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Francis W. Parker School
Frequently Asked Questions about Jennifer Brewster
What company does Jennifer Brewster work for?
Jennifer Brewster works for Sunfish
What is Jennifer Brewster's role at the current company?
Jennifer Brewster's current role is Head of Operations.
What is Jennifer Brewster's direct phone number?
Jennifer Brewster's direct phone number is +141593*****
What schools did Jennifer Brewster attend?
Jennifer Brewster attended Ucla Anderson School Of Management, Columbia University Vagelos College Of Physicians And Surgeons, Northwestern University, Sciences Po, Francis W. Parker School.
What skills is Jennifer Brewster known for?
Jennifer Brewster has skills like Statistics, Vital Signs, Clinical Research, First Aid, Literature Reviews, Microsoft Office, Spss, Laboratory Skills, Adult Cpr, Spanish, Grant Writing, Irb.
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