Pinnacle helps people identify growth and improvement opportunities, by focusing on the underlying behaviors that guide us to achieve our goals. Professional Services include:- Speaking Engagements and Workshops: Leadership Training, Goal-Setting, Professional Development, Behavioral Driven Objective Development, Communications- Contracted Services: Project Management, IT Service Management, Process ImprovementOffering balance on the personal side of life - Pinnacle… Show more Pinnacle helps people identify growth and improvement opportunities, by focusing on the underlying behaviors that guide us to achieve our goals. Professional Services include:- Speaking Engagements and Workshops: Leadership Training, Goal-Setting, Professional Development, Behavioral Driven Objective Development, Communications- Contracted Services: Project Management, IT Service Management, Process ImprovementOffering balance on the personal side of life - Pinnacle Life Practice Services include: Life Coach, Reiki Practitioner, NSCA Certified Personal Training, Yoga Shred (TM) Certified InstructorAFLAC - Independent Benefits ConsultantAflac offers a suite of supplemental benefit programs that compliment the current healthcare industry to protect people in the case of the unexpected. Whether working with employers or direct individuals, we look at each person's unique situation and offer the best products to meet theirs and their family's needs. Show less

First managed the Incident Restoration and Communications teams, later adding both Problem Management and Service Level Management teams, to become the owner of seven process areas: Incident, Problem, Service Level, Availability, Reliability, Communications, and Continuous Improvement. This quickly developed into a multifaceted role inclusive of direct manager to human resources within the division, process owner responsible for enterprise policy, process, and education for all seven process… Show more First managed the Incident Restoration and Communications teams, later adding both Problem Management and Service Level Management teams, to become the owner of seven process areas: Incident, Problem, Service Level, Availability, Reliability, Communications, and Continuous Improvement. This quickly developed into a multifaceted role inclusive of direct manager to human resources within the division, process owner responsible for enterprise policy, process, and education for all seven process areas, as well as situational crisis manager and special projects lead for the technology organization. Using a creative leadership style, I developed these distinct teams into the cohesive owner of Reliability for KeyBank Technology. Show less

Lead priority incident restoration efforts across all technology platforms, managing risk while implementing swift solutions.

Responsible for on-time delivery of highly-available infrastructure platforms to Retail/Consumer Banking’s most critical application development projects.

Combination business & IT role. Senior Account Manager – responsible for commercial advertising budgets and consultation as union regulation expert to advertising agencies. Senior IT Business Analyst & Project Manager – responsible for ideation, planning, and execution of technology development.