Jennifer Begnaud Trahan Email & Phone Number

Broussard, Louisiana, United States

• Place inbound and outbound calls, conduct interviews, and share important health information with compassion and professionalism on behalf of the Louisiana Department of Health (LDH) Infectious Disease Epidemiology Department.• Protect case confidentiality and follow all Protected Health Information (PHI), Personal Identifiable Information (PII), Health Insurance Portability and Accountability Act (HIPAA) protocols.• Stay abreast of Center for Disease Control (CDC) and Louisiana Department of Health expectations through ongoing trainings and implement current epidemiology protocols.• Navigate SalesForce software platform to accurately document all information, request resources, submit support tickets, etc. • Utilize Zoom and Microsoft Teams to attend training and meetings, troubleshoot, communicate, etc.

Duson, Louisiana, United States

I was a full-time mother to my children. Over the ten years, I was responsible for the care of other children as well as my own (between 6 weeks-10 years old). I prepared meals and fed children, helping with personal hygiene, supervising play activities, while maintaining a safe and clean environment.

Lafayette, Louisiana, United States

• A++ customer services skills and reviews.• Assisted head teller in supervision of teller line.• Processed a variety of financial transactions, including check cashing, safety deposit box handling, withdrawals, deposits, and loan payments.• Assisted with the training of new tellers.• Stayed up to date with new training, procedures, and protocols.• Cash drawer maintenance.• Maintained a high level of privacy and confidentiality.

Lafayette, Louisiana, United States

• A++ customer services skills and reviews.• Oversaw the teller line with multiple tellers under my leadership and responsibility. • Supervised and trained a teller line that processed a variety of financial transactions, including check cashing, safety deposit box handling, withdrawals, deposits, and loan payments.• Stayed up to date with new training, procedures, and protocols.• Cash drawer maintenance.• Maintained a high level of privacy and confidentiality.

High School Diploma

Activities and Societies: -FCCLA- local office positions (4 years); Treasure, Vice President, and President (2 years). -FCCLA-regional.

Diagnostic Medical Sonography/Sonographer And Ultrasound Technician

-Completed courses in English I, English II, College Reading, Biology I, Biology-lab, Math I, Math II, Pre-Introduction to Sonography.