Jennifer Burelison Email & Phone Number

Seattle, Washington, United States

•Perform the essential functions of a Member Consultant.•Resolve escalated issues and concerns and follow through to ensure member satisfaction, and inform all stakeholders of the solution.•Work with the manager to identify team needs related to training, mentoring, and coaching.•Coach peers and provide feedback on the day to day operations of the center. •Train NFC staff to excellence in current role and mentor to next basic proficiency role in career.•Recommend procedure, product or service enhancements, and workflow improvements to provide the most responsive and efficient service to members and internal customers. •Assist the manager by monitoring workflow and volume. Ensure internal and external members are assisted in a timely manner, within established service and quality objectives.•Assist with creating, maintaining and distributing departmental reports and statistics to management and staff. •Works with leadership to ensure the center is adequately staffed and to identify trends, understand profitability, forecast performance, create and execute the center’s business plan and community involvement strategy. •Maintain signing authority for BECU’s release of interest on title vehicles Guarantee signatures in accordance with the STAMP program for the sale or transfer of members’ stocks and securities.•Monitor department internal controls and quality control reports. Ensure timely and effective audits are performed at the NFC and coordinate with other centers to assist as needed. •Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.

- Deepen and retain member relationships utilizing all aspects of the Member Advantage program and other BECU programs that ensure the full sales experience cycle is achieved.- Interview and enter business loan applications for business LOC, and Visa products and forward all completed loan applications to Business Services.- Maintain and effectively leverage a thorough knowledge of all forms and documentation necessary for each consumer and business loan type.- Provide notary and medallion signature guarantee services to BECU membership.- Utilize thorough knowledge of products to provide excellent customer service, including the areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.- Conduct thorough consumer loan interviews by completing applications and the necessary documentation (e.g., income verification), calculating and providing the correct financial stipulations to obtain a lending decision. Ensure consumer loan applications are complete and that all loan documents are signed with the members for full origination. - Ensure all members receive prompt, efficient, courteous, and professional service and that member problems/complaints are resolved promptly and courteously, with follow through to resolution. Serve as an escalation point on all service issues.- Develop new member relationships through community involvement and existing member referrals by providing members with service excellence. Actively participate in all sales and service activities, goals and responsibilities as requested.- Maintain signing authority for BECU’s release of interest on title vehicles Guarantee signatures in accordance with the STAMP program for the sale or transfer of members’ stocks and securities. - Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled.

Seattle, Washington, United States

• Serves as an integral part of the branch management team by delivering an exceptional customer and employee experience, manage risk, and support growth• Supports tellers in serving our customers and assist customers directly• Coach, motivate, and develop a team of direct reports to achieve their full potential and meet established business objectives• Leads a team who provide an exceptional customer experience by engaging customers in conversations and building relationships• Ensures customers are informed on how Wells Fargo can help make banking easier though education, demonstrating available mobile options, and introducing them to other branch employees or business partners who can support their financial needs• Manages risk by adhering to applicable regulations, policy and procedure requirements; through recognizing and escalating issues and following procedures• Attract, hire, train, retain, and develop talent to expand careers within Wells Fargo• Coaches and provide feedback by leveraging performance management tools and processes• Supports the team in identifying and resolving customers concerns by following resolution protocol• Manages teller team’s schedule and lead the day-to-day operations of the teller line• Work a cash drawer to directly serve customers and performing teller duties • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Renton, Washington, United States

• Greet guests warmly and offer assistance• Assist customers with concerns and/or complaints• Provide service with upbeat attitude and a drive for excellence• Prepare hot, iced, and blended beverages in a fast-paced environment• Prepare food items following Washington Food Safety Laws• Store maintenance, cleaning, stocking merchandise• Ordering and receiving merchandise and supplies• Completing on hand counts of inventory• Cash handling including cashier duties and tip distribution

Greater Seattle Area

• Filing, data entry for legal documents, and appointment scheduling• Providing customer service face to face and over the phone• Fulfill lease executor role and cashier duties• Conduct various debt collections on accounts• Execute public auctions through WA legal procedures• Upkeep of store merchandise and grounds• Completing on hand count of inventory• Ordering and receiving merchandise and supplies• Daily use of Microsoft Office Suite, multi-line phones, and fax• Established ongoing training for new hire managers leading to improved district wide employee retention

Greater Seattle Area

• Establishing customer friendly atmosphere and providing in depth service• Assist clients with project decisions, including design elements and product options• Facilitating open communication between various project departments and sub-contractors• Coordinate site clean-up through subdivision “Time Saving Services, Co.”• Maintain inventories through ongoing product ordering• Daily use of Microsoft Office Suite, multiple phone lines, and fax• Scheduling, data entry, book-keeping, billing, and processing deposits/payments• Conduct various debt collections on accounts• Upkeep of main office, storage facility, and grounds• Completing on hand count of inventory• Ordering and receiving merchandise and supplies• Established onboarding training for new hire office managers and office assistants

Renton, Washington, United States

• Assist customers with concerns and/or complaints• Provide service with upbeat attitude and a drive for excellence• Collect and distribute orders in a fast paced environment• Prepare food and beverage items following Washington Food Safety Laws• Store maintenance, cleaning, stocking merchandise• Ordering and receiving merchandise and supplies• Completing on hand counts of inventory• Cash handling including cashier duties and tip distribution