Jennifer Cains work email
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Over the past 25 years working in leading software vendors I've made people management my passion and my career. Why? Because I believe that people managers are the lynchpin of organisation cultures. People managers are the determinant of an employees ability to perform at their best and, in turn, for the organisation to produce the results it desires. I'm proud of the success I've achieved as a professional people manager in building cultures that improve the employee experience and enable sustainable business results. Today, I'm focussed on enabling other people managers to achieve the same outcomes with their people and teams.
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Leadership CoachAdvice For GoodSydney, Nsw, Au
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Member Board Of DirectorsWayahead - Mental Health Association Nsw Dec 2023 - PresentSydney, New South Wales, AuWayahead are a non-government, community-based organisation and registered charity with QIC accreditation. WayAhead leads a number of initiatives that encourage conversations around good mental health and wellbeing in our communities. These include Mental Health Month, the Mental Health Matters Awards, and the WayAhead Workplaces program. -
FounderAdvice For Good Apr 2023 - PresentSydney, Nsw, AuProviding services to organisations who want to transform the capability of their people managers and leaders for the future. Specialising in professional people management, fostering psychosocially healthy workplaces, sustainable high performance cultures and the practical application of AI & emerging technologies.
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Course InstructorMental Health First Aid® Australia Feb 2023 - PresentMelbourne, Victoria, AuLicensed Instructor to deliver Standard Mental Health First Aid, MHFA for Workplaces and MHFA Refresher training in Australia. Contact me to arrange training for your workplace or to discuss how to improve your organisation's mental health literacy. -
Vice President, Customer Success ApacSalesforce Feb 2020 - Mar 2023San Francisco, California, UsLeading customer success, advisory services, renewals and alliances across APAC for salesforce.org; focussed on education and not for profit organisations. -
Regional Vice President, Customer Success ApacSalesforce Feb 2019 - Feb 2020San Francisco, California, Us
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Senior Director, Customer Success ApacSalesforce Feb 2018 - Feb 2019San Francisco, California, Us
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Director, Customer Success ApacSalesforce Jul 2016 - Jan 2018San Francisco, California, Us
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Software Asset Management And Compliance LeadMicrosoft Apr 2016 - Jun 2016Redmond, Washington, UsContract role (maternity leave backfill) leading a team of Engagement Managers in executing the Software Asset Management and Compliance program for Microsoft Australia. -
Professional Services LeadMicrosoft Nov 2012 - Nov 2015Redmond, Washington, UsRole ResponsibilitiesBusiness unit leader for the provision of Enterprise Services to over 400 of Microsoft’s largest public sector and commercial customers in AustraliaProvide leadership in delivery and commercial aspects of the practice including full P&L responsibilityBuild capabilities within the organization of 90 services professionals & 7 managers toward profitable and sustained high-quality delivery of services to customers, embedding a culture around customer satisfaction Focus organizations' priorities on Service Delivery Management including: customer and partner satisfaction, practice maturity, resource management, deal structure and profitable delivery supervisionInfluence and drive the Services strategy, align direction with local market execution to ensure optimal resource allocation, and generate insights to address customer needsInspire the organization. Recognize the importance of effectively leading teams and organizations through change, and identify key steps to drive changeEncourage and balance innovative ideas, and cultivate best and current proven practices to develop solutions, solve challenges, and realize new opportunities
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National Sales ManagerMicrosoft Apr 2010 - Dec 2012Redmond, Washington, UsLead national sales team growing Microsoft's commercial Corporate Accounts business, achieving revenue targets, growing annuity penetration and driving market share. Drive orchestration between Corporate Accounts, Partner Sales, Specialist Sales, Professional Services and Marketing to optimise opportunity velocity and win rates. Lead territory planning to achieve key sales strategies, translating to pipeline coverage, forecasting discipline and budget outcomes rigour.
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Director, Business Planning, Strategy And OperationsMicrosoft May 2008 - Mar 2010Redmond, Washington, UsResponsible for driving business strategy alignment across business groups and segments; fiscal year and long range planning; business improvement projects that deliver quantifiable ROI to the subsidiary; marketing opex allocation and management; thought leadership and change management.
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Business Planning ManagerMicrosoft Feb 2007 - Apr 2008Redmond, Washington, UsResponsible for marketing resource allocation, compliance, supporting fiscal year and long range planning.
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Crm Group ManagerMicrosoft Sep 2002 - Jan 2007Redmond, Washington, UsLead subsidiary customer relationship marketing (CRM) functions including: inbound customer care, online marketing production, leads management, data management, and business intelligence.Develop subsidiary customer relationship marketing strategy and orchestrate execution across the business.Lead development of subsidiary's online infrastructure strategy and optimise resources.Devise and deliver a marketing return on investment measurement framework to ensure all marketing investments have a clear and measureable return for the investment made and ensure successful adoption.Ensure compliance with the Australian data and privacy laws
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Production ManagerMicrosoft Jul 1999 - Aug 2002Redmond, Washington, UsLead the deployment and production management of Microsoft's internal customer systems and product support systems.Lead change management projects to ensure successful transition to, and adoption of new technologies to sales, marketing and support staffEnsure sales, marketing and support processes were fully supported by available IT systemsProvide Tier 2 & Tier 3 production support services to the sales, marketing, services and partner business groups in Australia and New Zealand.Ensure 99.999% uptime for customer facing systems.
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Business AnalystMicrosoft May 1998 - Jun 1999Redmond, Washington, Us
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Operations ManagerThe Halesworth Partnership 1997 - 1998Responsible for ensuring the compliance of the business to finance industry regulations, ensuring business operations were conducted within required guidelines and ISO9000 certification was achieved.
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Inside Sales ManagerPlatinum Technology 1996 - 1997Norwest, Nsw, Au -
Sales & Marketing SupportMidware Systems 1994 - 1996
Jennifer Cains Skills
Jennifer Cains Education Details
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University Of Technology SydneyManagement -
Pace University - Lubin School Of BusinessOrganizational Leadership
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Scecgs Redlands
Frequently Asked Questions about Jennifer Cains
What company does Jennifer Cains work for?
Jennifer Cains works for Advice For Good
What is Jennifer Cains's role at the current company?
Jennifer Cains's current role is Leadership Coach.
What is Jennifer Cains's email address?
Jennifer Cains's email address is jc****@****rce.com
What is Jennifer Cains's direct phone number?
Jennifer Cains's direct phone number is (415) 901*****
What schools did Jennifer Cains attend?
Jennifer Cains attended University Of Technology Sydney, Pace University - Lubin School Of Business, Scecgs Redlands.
What are some of Jennifer Cains's interests?
Jennifer Cains has interest in Animal Welfare, Education, Science And Technology.
What skills is Jennifer Cains known for?
Jennifer Cains has skills like Strategy, Management, Professional Services, Business Intelligence, Business Strategy, Sales Management, Business Process Improvement, Cloud Computing, Leadership, Business Planning, Sales Operations, Change Management.
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