IT Business Analyst, IT Services 10/2016 to PresentLiaison between IT Services’ Academic Technology group and University’s Enrollment Services Division. Worked with the financial aid office to prioritize projects, create project timelines and monitor risk with the goal of improving process efficiencies and optimizing student information systems.Responsibilities:• Facilitate meetings with stakeholders to gather requirements regarding latest federal regulations and business policy.• Work with development team to translate business requirements to functional specifications. • Map current process in Visio to assess impact of changes on users and present to stakeholders with recommendations.• Created metrics around processing time to improve call center efficiency.• Partner with financial aid offices to create project timelines against the academic calendar.• Create and ran test cases to create UAT outline.Projects/Accomplishments: EFCA Queues: Lead team to recreates an online queuing system for the Financial Aid Office. Created process that ranked by complexity. This resulted in improved delegation and daily planning for processing.Planning Worksheet: Co-lead a team in calibration with Student Financial Services and Financial Aid office to create “virtual financial counselor” available to students and their families 24 hours a day.• This project was used to successfully introduce an agile framework and methodology to IT and business partners. o Created documentation on the roles and responsibilities for all members of the product team; Project Mangers, Product Owner, Developers and subject matter experts.Session form: Led a team to create a web form and a multiple approval workflow for irregular session request. Collaborated with three departments; Financial Aid, Registrar and Bursar and compiled business requirements resulted in significantly reducing the number of data errors.

Served as an advocate for Students and the Financial Aid office to improve the student experience when applying for Financial Aid. This included finding innovating ways to keep student and parents informed and progressing during the financial aid process either through tailored web applications or streamlining the document submission process. Responsibilities:• Troubleshooting system “bugs” with processing and providing solutions.• Running daily processes including importing application files, document tracking, and quarried database for Ad hoc reporting. • Created user manuals for new processes. • Collaborated with product owners to insure business requirements were correctly incorporated in automated processes.

•Counsel student and their families on their financial aid options •Assisted in the production of communication, proposals of presentation on affordability of education•Packaged student financial aid awards according to federal, state and institutional guidelines•Monitor the status of financial aid applications and the accuracy of awards •Monitor satisfactory academic progress/financial aid probation•Served as point of contact for students concerns regarding financial aid and educational investment.•initiate the professional judgment process for eligible students•Counsel students regarding their loan payment options•Manage educational loan programs•Completed required verification for students who have been selected by the Department of Education •Coordinate with admissions outreach to new students to complete the financial aid process. •Retrieved and formatted the weekly accounts receivable report to distribute to the rest of the student finance staff.•Was point of contact for VA students regarding eligibility and certification, also certified VA student enrollment •Effectively decreased time of enrollment certification of VA files form 3 weeks to 1 one. •Assisted with training of new hires.