Customer Service Representative
CurrentObtains caller information by answering telephone calls; interviewing clients; verifying information.Researches account and transaction records to resolve caller complaints.Adheres to policies with regard to caller interactions (providing correct and appropriate information, entering detailed notes on caller’s record regarding the nature of the call, maintaining and respecting caller privacy). Informs callers about procedures related to use of services.Maintains and improves quality results by adhering to standards and guidelines as well as recommending improved procedures.Updates job knowledge by studying new product descriptions; participating in educational opportunities.