- Drafted communications products such as house book notes, forecasts, Q&A's, OPQ’s and media scans.- Monitored media to prepare reports and presentations on contentious issues for the ministry.- Conducted research using various sources such as libraries, legislation, speeches and house book notes to draft materials for senior management.- Demonstrated excellent relationship management by collaborating with different teams to develop communication materials.- Effectively provided up-to-date information about government programs to the public through the ministry’s Infoline service.- Created social media content for the ministry’s platforms to effectively promote government programs.

- Assisted clients with day to day banking needs.- Identified opportunities to deepen client relationships by providing customized financial solutions.- Demonstrated excellent customer service skills by effectively responding to and resolving customer complaints.

- Processed financial transactions.- Provided personalized recommendations to customers based on financial needs.- As a secure desk operator was responsible for the opening and closing of the branch.

- Completed administrative tasks such as scheduling, payroll and forecasting.- Ensured staff met daily targets.- Generated reports based on store operations to forecast sales.

- Provided recommendations to customers based on fashion trends.- Assisted in the floor-sets of the store.- Developed a loyal clientele base by building trusting relationships.