Responsible for caring for the spiritual well-being of Soldiers and their Families. Oversee a full program of religious ministries, including workshops, counseling sessions, religious education, and special events.

Help the researcher in testing research tools, gathering data, and analyzing data. Additionally, help researchers in creating presentations, interpreting data through graphs, and crafting other collateral

• Strategic Development- Develop strategic alliances with Office of Surety Guarantees resource partners in order to establish a close working relationship and provide clear direction and support to the small business community; serves as an informational point-of contact for interested parties reached through marketing efforts• Underwriting- Process applications for surety bond guarantees from sureties for the benefit of small businesses; analyze financial statements, management, and other factors on the ability to perform the contract and pay financial obligations; and underwrites evaluation and analysis of application and recommends approval or declination.• Networking- Establish and maintain good working relationships with surety partners. Provide initial training, update seminars, and written information concerning Office of Surety Guarantees programs and products and answers individual questions as they arise; keep partners aware of new or anticipated changes to products; and work with partners to encourage full and/or increased use of available Office of Surety Guarantees products and assist in overcoming perceived obstacles with programs or individual cases.• Process Improvement/Project Management- Identify ways to simplify the Office of Surety Guarantees processes and procedures and re-engineer them as appropriate; and implement customer relationship management technologies to yield usable customer information• Public Presentation- Represent the Agency at public functions which vary greatly in size, purpose, and audience such as trade shows, specialized business associations, annual conventions or invitational functions. Through contacts within each organization, determine the desired level of participation by Office of Surety Guarantees, and develop materials appropriate to the time, place, and needs of the audience and attempts to maximize Office of Surety Guarantees' presence at all functions, by participation on panels.

•Strategic Development- Coordinate the development of Business Development policies, plans, and procedures that impact the 8(a)/BD program; Develop strategies to ensure that SBA anticipates and assesses changes in the business development needs of small disadvantaged business, and propose appropriate programs, policies and procedures.•Analyzing and Reporting- Perform reviews of mentor-protégé agreements, determinations of bona fide offices, determinations of geographical boundaries, preparation of waivers above and below the competitive threshold, provide guidance pursuant to SBA Partnership Agreements, business activity targets and remedial action plans, joint ventures, provide acceptance letters for national and international buys, provide guidance on policies and procedures to Field Office staff on 8(a) BD Program regulations and SOPs. Develop, monitor, and review complex financial calculations and reports.•In-Depth Research- Research, analyze, and develop information needed to respond to oral and written Congressional inquiries on behalf of their constituents or other interested parties.•Process Improvement- Identify ways to simplify OMTA processes and procedures and re-engineer them as appropriate; and implements customer relationship management technologies to yield usable customer information•Public Presentation- Conduct or coordinate briefings on BD programs, proposals, initiatives, and other factors. Represent SBA in responding to 8(a) business development inquiries from the public, Federal agencies, industry, and the small business community on complex and controversial business development matters involving BD programs, and resolves uncertainties involving program issues where there is intense public or Congressional interest

Serve as the Head of Customer Development for the Presidential Management Fellowship (PMF) Program (6 month detail). Work to develop strategies and methods to connect with and develop strong professional networks with Agency Hiring Managers, the PMF Program's primary paying customers, during the Class of 2019 Recruitment season and beyond. Responsible for working with the rest of the PMF Program office to design and implement strategies and projects that identify Agency hiring managers who are interested in hiring PMFs. Strategies include assessing hiring needs and connecting hiring managers with their Agency PMF Coordinators for strategic recruitment discussions and to initiate the PMF Placement process. Collaborate with the PMF Program Office on recruitment and outreach efforts for the 2019 PMF Application cycle, develop strategies and methods to encourage graduate students in targeted degree programs to apply for the upcoming cycle.

• In-Depth Research- Prepare and conduct market research, analytical studies, reports, briefings and informational memorandum containing concise findings of Fedbizopps solicitation submittals. Develop and implement market research and information gathering projects including designing methodology, developing focus groups, field work, questionnaires and other collateral to support research. • Statistical Analysis- Plan and organize a process improvement project using Lean Six Sigma Quality Management Methodology to reduce cycle time of new offer submission within the Management Services Center. Develop strategies for evaluation and effectiveness of the assignment in support of the goals and operation of FSS supply programs.• Strategic Development- Conduct new business development by encouraging agency customers to use the Multiple Award Schedules. Evaluate the capability of potential contractors and performs technical reviews when directed. Organize and conduct analyses to fit the requirements of acquisition personnel in their contract negotiations. • Public Presentation – Represent the Federal Supply Service at the acquisition center or regional office level at conferences and meetings of professional associates, industry representatives, or trade groups in dealing with other Government agencies or private entities on matters which effectively influence marketing and business development programs. • Sales Tracking and Budgeting- Provide and develop financial reports for management as requested on an on-going or one-time basis. Monitor schedule sales performance. Determine and recommend substantive changes to FSS policy and/or procedures related to product lines based upon evaluation of data and trends. Monitor such suggestions and recommendations through to implementation and determines subsequent impact such changes have on GSA operations.

• Served as a Subject Matter Expert and interviewed beneficiaries, inquirers and/or their representatives to determine the nature of their problem or interest, explained technical provisions, elicited relevant facts and resolved problems with payments or eligibility.• Initiated investigations of alleged non-receipt of payment and reconciles discrepancies causing interruption of monthly benefits. Initiated reports of development by OIG staff regarding fraudulent activities on beneficiaries’ records. Identified potential fraud issues on cases such as enumeration, SSN misuse and scrambled earnings.• Utilized skill in listening and communicating orally and in writing to handle a variety of sensitive interviews, to convey program information to callers of diverse backgrounds. Comprehensive knowledge of the Privacy Act and disclosure procedures to utilize system applications correctly to ensure the security of SSA’s information system. Knowledge of Medicare programs including enrollment provisions. • Provided information about specific retirement options and computes estimated monthly benefits payable to various ages to enable individuals to make retirement decisions that will affect them the rest of their lives. • Investigated and resolved systems-identified discrepancies and questionable situations. Made routine and complex systems inputs to correct or change records of entitlement and eligibility.

• Received and processed customer applications for mortgage and auto loans• Analyzed detailed financial and credit data, matching customer needs with an appropriate loans program and level of risk.• Developed knowledge of company products, policies, and procedures, and underwriting requirements.• Understood real estate and vehicle appraisals, title reports and real estate transactions.• Inform prospective and existing customers of WFF programs, rates, policies, and loan procedures. Cold-called and managed lead generated prospects to solicit new business opportunities.

• Marketed and sold all products and services offered by the company. • Met and exceeded monthly sales objectives. Served as a seasonal territorial sales representative.• Maintained strong knowledge of products, accessories, pricing plans, promotions, and service features.• Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders