Jennifer Burns Email & Phone Number

The Woodlands, Texas, Us

The Woodlands, Texas, Us

ChampionX is a global leader in upstream & midstream oilfield technology solutions, chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the oil and gas industry.

Atlanta, Ga, Us

• Employee Relations: advocated for employees, handled complaints, conducted investigations, helped employees navigate changes, conflict resolution, provided coaching to frontline staff, worked to support team to ensure each individual felt motivated and safe; human-first approach. • Full desk recruiter: aggressively grew Manufacturing & Logistics placement practice, created comprehensive sourcing plans to identify, qualify and place top talent, developed and executed sourcing methodologies to include: market mapping, recruitment strategies and Boolean searches. • Talent Acquisition: owned full life cycle recruiting, built strong hiring manager relationships to drive decision making and decrease time to fill, built strong candidate relationships to ensure high level candidate experience. • Helicopter view in strategy formulation effectively driving hiring efforts within a high-volume, time-sensitive environment increasing client satisfaction by 60%. • Top Performer during 3-month onboarding program exceeding required metrics week over week.• Supported ~60 employees in 15 active accounts within Manufacturing and Logistics function.

Houston, Tx, Us

Responsible for targeting and developing business and sourcing incoming leads for the Corporate, Tour & Travel, Education and Association markets.• Partnered with National Director of Accounts and VP of Business Development on sales enhancing project initiatives.• Developed, qualified, and consistently managed targeted pipeline of accounts exceeding targets. • Exuded extensive problem-solving capabilities/solutions for clients with authority to provide final resolution resulting in financial impact.• Executed strategic action plans and analyzed data and markets to achieve goals and business objectives.• Created effective meeting agendas to capture appropriate client information, needs, and concerns with solutions maximizing revenue potential.• Collaborated with leaders on business strategy to deliver on the business plan.• Served as lead point of contact for clients while assessing business needs and coordinating cross-functionally to ensure delivery was facilitated according to specifications.• Obtained detailed understanding of clients' processes and workflow to enable better service delivery and enhanced client relationships.• Generated departmental organizational systems to develop long-term focus on client accounts, resulting in more efficient and improved work environments.• Built and enhanced client relationships as well as cultivated retention and growth opportunities.• Audited and continuously maintained updated and organized client profiles in CRM database.

Dallas, Texas, Us

• Effectively managed problem-solving and conflict resolution during high-volume event calendars, demonstrating adeptness in maintaining employee morale and productivity amidst demanding schedules and competing priorities.• Analyzed metrics for areas of opportunity and tracked market changes and business climate to grow revenue.• Exemplified solid leadership and analytical skills in generating strategic plans, managing effective proposals, and completing multiple tasks toward the achievement of goals and business plan.• Exhibited exceptional multitasking abilities and program management skills, ensuring all events ran smoothly and met client expectations. • Demonstrated ability to work with minimal supervision while effectively developing annual strategic action plans aligned with customer trends to achieve targets.• Conducted presentations to link client needs with services enhancing the value of the brand and successfully close business.• Strong prospect identification, research, and solicitation to uncover new business opportunities and continuously trace and follow through.• Appointed lead for sales team as one of the company’s mentors and trainers providing guidance on best practices and intentional plans.• Gained strong merit increases YOY by successfully achieving business objectives and being a Top Performer.• Continuously exceeded targets, garnering up to ~$1.4 million/year in group revenue.Awards and Recognition:- Strategic Genius 2018- Revenue Star 2018- Gaucho Spirit 2018

Houston, Texas, Us

• Utilized strong problem-solving skills and resolved customer conflicts with empathy and active listening.• Employed strategic planning and market analysis to boost sales and profitability.• Generated business by influencing and building strong relationships through prospecting, referrals, and networking. • Designed media kit campaigns that effectively closed deals.• Conducted demographic profiling to identify and capitalize on market needs.• Accountable for acquisition, solicitation, negotiation, and contracting of business. • Served as Manager on Duty, overseeing operations and handling all issues maintaining high standards of service delivery and customer experiences. • Exceeded business objectives and goals consistently; obliterated 2014 revenue goals by 30% and 2012 by 7%. • Qualified for a 5 out of 5 Meeting Planner Satisfaction Index score.• Traveled nationally to train sales teams within Concord Hospitality properties.• Recognized for initiative, efficiency, and strong customer focus in performance evaluations.• Appointed as mentor for Sheraton Oklahoma City catering sales team to aid in training and guidance.Awards and Recognition:- Sales Team of the Year 2012- Manager of the Quarter 2013- Sales Manager of the Month 2014

Human Resources Management Certificate Program

Bachelor Of Science, Hotel And Restaurant Management, Minor In Marketing