Esthetician Personal and direct educational communication with representatives of various skincare and body brands. Regular attendance of educational seminars in skincare and body treatment departments. Practical application and product knowledge completed in; Guinot and SkinCeuticals skicare lines. Advanced knowledge and services applied in Guinot signature treatments: Hydradermie; Aromatic; Hydradermie Lift; and Beaute Neuve facials. In house education completed on Fake Bake spray tan applications. Spa Supervisor Personal responsibility for coordination of all staff activities: guest services, retail sales, promotional representation, and in house education. Direct communication with representatives of various product lines in regards to; new accounts, marketing, purchase orders, and education. Direct clientele interaction; serving as first and last point of contact. Administrative operation of electronic marketing programs and social media outlets. Creation of various marketing plans; implementation of Spa Week, National Wellness Week, monthly service promotions, and client appreciation events.

Successfully completed 600 Skin Care Therapy training hours, as required by the State of California Board of Barbering and Cosmetology. During the course of education retained “A” average; excelling in client services and product knowledge. Performed client services, utilizing Dermalogica products, including: skin analysis with face mapping; manual, chemical, and electrical facials; extractions (manual as well as utilizing extraction skincare tool); exfoliation; masque therapy; body massage; epilating utilizing hard wax, soft wax, sugaring, and tweezing techniques; body, back, and hand treatments; retail sales; and client education. Advanced Training:Microdermabrasion. Exfoliation: Manual, chemical, electric, enzymatic. Facial and body massage techniques: European, pressure point, and lymph drainage. Body treatments, including: back “facial” treatments, body wraps, and full body exfoliation or “Glows“. Electrical equipment and modalities: Dr. Lucas spray machine; vacuum suction machine; woods lamp; electric facial brush; galvanic: Desincrustation and Intophoresis (direct and indirect); high frequency. Attended The International Dermal Institute “Undergraduate” education, attending classes specializing in: The Acne Facial; Electrical Modalities; Back Analysis; and Exfoliation Methods.

Coordination of guest services in Salon and Spa departments. Duties including telephone communication, scheduling of services; both written and electronic, and client check out utilizing POS system. Directly responsible for “Flow” engaging in housekeeping, hospitality, and personal commitment to provide a memorable experience for each guest. Creation and upkeep of modern and engaging displays promoting in-salon product, thus driving sales. Responsible for closing and employee totals, simultaneously providing accountability for each guest’s payment and Stylist/Therapist commission.

Direct supervision of Front Desk Associates, hiring, training, and implementation. Execution of client services, including communications via telephone, internet, and on location. Personally responsible for ordering replenishment for Front of House, not limited to retail product or cash wrap necessities. Direct contact with Therapy personnel acting as liaison between departments, and clientele. Preserve opening/closing protocol and paperwork, with personal responsibility for deposits and counts.