I am a Certified Equine Assisted Coach using the EquineFlow Approach. I turned my love for Horses and my Passion for People into a small business called Head.Heart.Soul EAC. We use horses as a guide to support people on their journey of self-discovery and personal growth. The program helps people facilitate positive change in their lives in a judgment free zone where the client directs their transformation using the horses as a coach. Why horses? They are very sensitive and pick up on emotions and quickly reflect these feelings in mirroring ways to the client.Equine Assisted Coaching provides unique non-verbal opportunities to enhance self-awareness and, if we are open to it, result in significant changes in cognition, mood, judgment, insight, perception, social skills, communication, behavior, and the ultimate learning experience. Horses can cure things that medicine never will.When I am not at my BCD Travel desk, I am in the barn teaching youth and adults about the awesome qualities of horses and how to transform their lives. The wisdom of the horse is more than any of us know. I invite you to try it when you need a break from the world around you.#equineassistedcoaching #wisdomofthehorse #equineflow #headheartsouleac

• Dedicated global client reporting resource, key client contact for all global data and reporting. I Design, schedule, and distill customer data in reporting. • Maintain distribution lists for reports by frequency and report name and collaborate with Program Management and client to use the proprietary Decisionsource® platform.• Generate and present business review decks with additional client focus topics as required. Conduct demonstrations to key stakeholders on use of Traveler Security as well as other BCD Travel technology• Identify gaps in booked and transactional data at the country level and collaborate with global Account Management and Project Management to ensure correct mapping is in place and valid data is delivered at time of booking.• Initiate RFI and CTO for client implementations and conversions e.g. Concur, Air Price Assurance, Hotel Price Assurance, etc. Maintain training to keep abreast of emerging technologies, industry trends, and personal growth• Administrator for Fiserv client’s global Concur travel portal, act as concierge for end users. I am responsible for loading client’s preferred suppliers and testing they work correctly on all interfaces• Provide daily coverage and support for GPM Hollie Whaley as needed including client support mailbox(s).• Contractor to client RELX as support Travel Manager on special projects (Aug2019 until March 30,2020 when Covid-19)

• Dedicated global client reporting resource; key client contact for data and reporting needs in 50+ countries• Design/schedule customer reporting based on needs and KPI’s; collaborate with Account Management and client to convert manual reports/reviews to automated using the Decisionsource® platform.• Maintain distribution lists for reports by frequency and report name including any custom instructions• Generate and present business review decks with additional customized slides as required. Conduct demonstrations on use of reporting tool• Identify gaps in booked and transactional data at the country level and collaborated with Account Management and PMnI to ensure correct mapping is in place and valid data is delivered at time of booking.• Participate in new client implementations and conversions e.g. Concur, GPoS, Cytric OBT, GetThere, and third-party vendor PredictX. Seek out training opportunities to keep abreast of emerging technologies, industry trends, and personal growth• Administrator for client’s global travel portal, Online Booking Tools (OBT), and BCD’s TripSource profile manager tool

•Oversee daily operations of travel programs for corporate accounts; focus GlaxoSmithKline•Managing client expectations of service, communication, new and existing processes, and global disaster recovery initiatives in collaboration with other travel teams supporting GSK•Collaborate with client on travel policy to support their objectives using new technology and best practices for cost reduction including solutions to ‘reduced touch’ online bookings•Analyze and recommend preferred suppliers based on travel patterns, volume, and consolidation for increased discount opportunities monthly and annually for RFP and SOX compliance•Maintain first point of contact for all account’s travel suppliers to enable fluid communication between clients and staff•Determine root cause of monthly errors to eliminate reporting inconsistencies•Develop FAQ and QRG documents for new products and programs for client’s website•Approve office expense disbursements office bills, agent errors, technology expenditures, and employee expense reports•Coach and develop agency staff of 13 in reduction of errors, average handle time, and customer service issues to achieve consistent and optimal outcomes•Conduct annual employee performance evaluations; recognize development levels and ability of staff to evaluate opportunities for growth

•GlaxoSmithKline Travel; Supervising team of 13 travel counselors; sharing best practices and providing feedback with performance evaluations•Collaborate with Operations Director and client travel managers to meet client and employee needs, staffing, and performance; conduct monthly agent 1-1’s•Access monthly error reports, determine root cause, coach agents on error elimination•Create and distribute staff communications, Develop “how-to” guides for new products and programs

•Analyze current processes, recommend improvements, and develop new processes within Enterprise Spend Management.•Developed and administered Cellular/Mobile Messaging program for automated employee reimbursement. •Comprehensive process management and migration from recruiting temporary employees to collaboration within Ariba for services procurement•Instruction on new temp employee setup for access to time sheets in Ariba and BB&T intranet. Conduct iLinc sessions to individuals needing additional assistance.•Compile weekly activity reports for ESM Business Process Team to present to Sr. Management.

Employment & Executive Search, Technical Employment Team •Administrative Support Sr. Vice President of Employment & Executive Search including team of 6 corporate recruiters•Prepare and compose correspondence, collect data to prepare key reports, design online forms, create corporate presentations, arrange meetings and appointments, create agendas & take minutes, arrange and handle all details related to travel including expense reports, order supplies and materials.•Deal discreetly with confidential information; conduct phone screens of potential candidates, post jobs on internet websites; update Kenexa (Brass Rings) profiles of jobs and candidates, reducing days-to-fill (jobs) by 50%.

•Cisco Systems Travel; Supervised teams of 5-15; improved team accuracy rate 80% to 100% in 90 days, shared best practices, provided prompt feedback, including performance evaluations•Evaluated candidates for sister office in California; managed new hire training, mentored new team lead; Developed “how-to” guides for new products or programs•Collaborated with corporate travel manager (AMEX) and client travel manager (CISCO) and supported Cisco follow-the-sun initiative, ART team, and groups department

•Cisco Systems Travel; Global reservations, Applicant/ Relocation/Temp housing, VIP, Groups•Collaborated with corporate client to streamline process for corporate relocation•Recommended new technology, designed specialized scripts to increase productivity

Sr. Travel Counselor, American Express at Cabletron Systems

Team Lead, Acting Supervisor, American Express at Booz, Allen & Hamilton, Nashua, NH

Sr. Travel Counselor, American Express/ Thomas Cook at The Timberland Co.

Manager, On-Site travel office, Thomas Cook/ Heritage Travel at Brown & Sharpe Mfg.

Travel Counselor, On-Site, Heritage Travel/Thomas Cook at Rogers Corporation

Airline ticket counter and reservations officeCheck in passengers, board aircraft, load baggage, manage onboard suppliesDesign technical training manualTrain customer service agents in all 13 outstations including Canada.On call duty Supervisor for weekend and evening issues