Jennifer Crear Email & Phone Number

Houston, Texas

-Design Consultant (May 2017 - Dec 2020) *Partner with customers in designing their custom window treatments. *Answer incoming calls at the call center for all design questions and follows up to assist in placing new orders. *”Million Dollar Club” award recognition for Personal Sales over 1 Million Dollars for the year. *Daily utilization of Sales Force, along with completion of Sales Force training classes.-New Hire Trainer (Jan 2021-Jan 2022) *Develop training materials and train newly hired Design Consultants -Sales Supervisor & Coach (Jan 2022 - Present)

River Oaks District, Houston Texas

Store Manager for the Eichholtz Furniture and Accessories store located in the the Prestige River Oaks District Shopping Center. Eichholtz is Europe's leading brand with a large range of products including but not limited to furniture, lighting, accessories and outdoor.-Recruited, Hired, & Retained world class talent for brand new concept store-Opened and merchandised new showroom -Hosted and successfully organized multiple in-store events with various well known celebrities, athletes, and clients-Set up meetings and presentations with Interior Designers, Architects, Developers and the hospitality industry around the world.-Utilized Floor Planners to scale professional and personalized interior design work-Handled L&P and Logistics aspects for the store-Managed store with an entrepenuer mind set - creating policies and procedures for the new business venture-Maintained local and national relationships

Galleria Mall, Houston Texas

Store Manager for multiple store locations including the high volume Houston Galleria Mall. Also managed underperforming stores where profitability was immediately impacted from improved leadership and focus on delivering exceptional customer engagement to the clients.-District Training Manager-Attended numerous national sales meetings and trainings with the select District Training Manager team-Hosted Weekly conference calls and created power point presentations to train store managers on new watch collections-Implemented and trained store managers and stores on new Micros computer systems in the company-Maintained exceptional loss prevention ratios for million dollar store-Carried out necessary measures for recruiting, hiring, and coordinating store personnel-Handled all merchandising, supply ordering, and maintenance needs-Took essential measures to clientele and coordinate in store events and promotions-Formulated daily and weekly sales and activities reports-Utilized: Kronos, E-Time, Retail Pro, POS, Tomax, Micros, Microsoft Office, Word and Excel-Managed Multi-Unit stores, while still achieving sales plan at home store. -Evaluated store performance & provided timely coaching, feedback, & reviews-Trained and developed numerous management for promotion and additional responsibilities.-Executed floor sets in multiple locations

Baybrook Mall, Friendswood Texas

Store Manager for the Proactiv Kiosk committed to driving results and ensuring that the store achieved maximum sales and productivity.-On the President's Advisory Board for implementing and organizing new ideas and processes -Traveled the US to open new Proactiv Kiosks -Merchandised, hired, and trained all new stores-Completed Skin Care Analysis and full face makeovers on clients.-Motivated and coached teams to achieve sales goals and provide customer service excellence.-Experienced in direct selling and customer service to achieve maximum customer loyalty and satisfaction.-Focus on Loss Prevention Awareness and Shrink Control-Ranked top 5 for overall sales -Acting DM in the District Manager's absence.

Baybrook Mall, Friendswood Texas

General Manager for Cell Phone Accessories store with a focus on establishing new clientele and achieving maximum customer satisfaction.-Opening/Closing and Cash Handling-Install phone covers and internal antennas.-Repair phone screens-Manage all inventory controls, along with merchandising and logistics-Hire, Train, and Supervise a team of 6-7 employees-Knowledge on all current and past cell phone models to best identify the cases and chargers that are adaptable.-Provide necessary coaching to assist the team in being successful to achieve sales goals.