Jennifer Crocker Email & Phone Number

Edmonton, Canada Area

Edmonton, Canada Area

Key Areas of Responsibility•Recruiting & Staffing Logistics for four retail stores and head office•Performance Management- Work with and support hiring managers to complete 3 month reviews and yearly reviews•Employee Orientation and Onboarding for all employees of The Tire Warehouse•Reviews, maintains and updates the Employee Handbook•Employee Relations- Supports resolution of employee relations issues and conducts investigations as necessary•Create and implement policies and procedures•Training & Development- Administer and monitor all training for staff. Schedule suppliers to come in for presentations•Provide guidance and support in organizational development and growth

Key Areas of Responsibility•Manage the external/internal recruitment process for assigned client groups in Western Canada (Call Centre, Sales, Administration, Warehouse, Management positions)•Employee Orientation and Onboarding for all employees in Western Canada•Employee Relations- Supports resolution of employee relations issues and conducts investigations as necessary•Performance Management- Work with and support hiring managers to complete 3 month reviews and yearly reviews•Health & Safety- Implement a Health & Safety committee and have montly meetings with the committee and quarterly meetings with all DT employees.•Provide guidance and support in organizational development and growth•Participate in national scope HR projects•Partner with management team and employees to ensure adherence with company practices and policies, as well as regulatory requirements•Provide support to other members of the HR team and assist with the coordination of HR initiatives

Key Areas of Responsibility•Manage the external/internal high volume recruitment process for assigned client groups (Call Centre, Client Services, Production-Graphic Designers, I.T, Operations, Sales) mainly for professional and high volume areas, in order to secure qualified personnel for the organization.•Bring rigor and critical oversight to the recruitment function, supporting hiring managers and HR business partners in candidate attraction and assessment. Identify and implement strategic recruiting channels and methods•Develop cost effective, efficient and innovative solutions to meet staffing needs. Maximize the efficiency and timeliness of recruitment processes while demonstrating the highest level of quality and integrity to potential hires. Develop a thorough understanding of the market sector and ensure Trader's competitiveness in recruiting.•Partnering with hiring managers on recruitment best practices including sourcing, pipelining candidates for key roles, interview techniques, proper documentation, and other assessment tools as required. Manage interactions with external vendor partnering with Trader in recruitment efforts.•Implement and maintain the applicant tracking system, (Taleo) including the development and maintenance of recruitment statistics, analysis, and other reporting as required with a proven ability perform data analysis, identify trends and make appropriate recommendation to correct/improve performance.•Working as part of a Human Resources team, participate in a wide variety of projects, programs and initiatives as assigned by the Manager - Talent Acquisition.

HR Coordinator for the Prairie region. Transferred to head office end of January 2010Key Areas of Responsibility-Manages all administration related to recruitment - all levels (including job posting on Websites, newspapers, magazines) and coordinates recruitment of permanent Union/TCPA/TCP1 hires including pre-screening of resumes and applicants, assistance in the development of interview questions, testing, reference checking, preparation of offer letters for approval and organization of the orientation process including new hire packages. -Responsible for overseeing recruitment events including Career fairs Strategy and logistics and for the reporting on HR activities (hiring log, metrics, etc.). -Assists in the delivery of Orientation program.-Prepares and processes all HR related paperwork accurately and in a timely fashion including new hires, terminations, promotions, transfers, salary increases and other changes to employee information and submits relevant information to Payroll and Benefits to ensure salary and benefit payments can be processed in a timely manner.-Supports the Human Resources Manager and line managers regarding the administrative steps and tracking for employees on disability and maternity leaves, including tracking and liaising with Medisys as required (for disability files).-Responsible for all HR administrative tasks within the region including: photocopying and/or preparation of documents and packages; managing meeting rooms' booking; coordinating the maintenance of office equipment; and coordinating meetings.

-HR Coordinator for a travel wholesale company with 150 employees-Report directly to the Director of Customer Service-Assist with planning and development of annual HR budget including: annual staffing requirements, turnover, compensation costs inclusive of benefits and incentives, training costs, etc..-Responsible for all hiring functions for frontline staff: advertising (represent Fun Sun Vacations at career fairs), candidate selection, telephone screening, in person interviews and reference checks-Participate in orientation of all new hires by providing overview of company mission and company policies-Work with Director and other supervisors to coordinate new hire and recurrent staff training-Coordinate signing of all HR related employee documents and maintain all current and past employee files-Liaise with our payroll department in Montreal to provide up-to-date information to Fun Sun staff members on payroll and benefits-Review and approve timesheets for 50 employees-Prepare monthly schedule for full time and part time call centre agents

-Day to day monitoring of call centre activity, including: call volumes, talk times, off-line work, workgroups and queues-make recommendations as to call flow, scheduling and work processes-Working directly with team leads to provide direction on agent management to ensure optimum call efficiency-Working with HR Coordinator to prepare monthly call centre agent schedule-Analyzing historical call centre data to ensure accurate staffing levels-Arranging for and effectively managing overtime during periods of escalated call centre activity-Supervising two full time training leads and regularly reviewing training materials to ensure up to date information and presentation-System Administrator for all in house and third party systems and software-providing expertise in resolving issues related to call centre technology and tracking and reporting status of all issue-Create and distribute variety of reports

Some of the other roles I had at Fun Sun Vacations. It will be oldest to newest.-Call Centre Agent-Air Desk Coordinator-Trainer-Support Leader