Jennifer Crocker Email & Phone Number

Edmonton, Canada Area

Edmonton, Canada Area

• Key Areas of Responsibility
• Recruiting & Staffing Logistics for four retail stores and head office
• Performance Management- Work with and support hiring managers to complete 3 month reviews and yearly reviews
• Employee Orientation and Onboarding for all employees of The Tire Warehouse
• Reviews, maintains and updates the Employee Handbook
• Employee Relations- Supports resolution of employee relations issues and conducts investigations as necessary

• Key Areas of Responsibility
• Manage the external/internal recruitment process for assigned client groups in Western Canada (Call Centre, Sales, Administration, Warehouse, Management positions)
• Employee Orientation and Onboarding for all employees in Western Canada
• Employee Relations- Supports resolution of employee relations issues and conducts investigations as necessary
• Performance Management- Work with and support hiring managers to complete 3 month reviews and yearly reviews
• Health & Safety- Implement a Health & Safety committee and have montly meetings with the committee and quarterly meetings with all DT employees.

• Key Areas of Responsibility
• Manage the external/internal high volume recruitment process for assigned client groups (Call Centre, Client Services, Production-Graphic Designers, I.T, Operations, Sales) mainly for professional and high volume.
• Bring rigor and critical oversight to the recruitment function, supporting hiring managers and HR business partners in candidate attraction and assessment. Identify and implement strategic recruiting channels and methods
• Develop cost effective, efficient and innovative solutions to meet staffing needs. Maximize the efficiency and timeliness of recruitment processes while demonstrating the highest level of quality and integrity to.
• Partnering with hiring managers on recruitment best practices including sourcing, pipelining candidates for key roles, interview techniques, proper documentation, and other assessment tools as required. Manage.
• Implement and maintain the applicant tracking system, (Taleo) including the development and maintenance of recruitment statistics, analysis, and other reporting as required with a proven ability perform data analysis.

HR Coordinator for the Prairie region. Transferred to head office end of January 2010Key Areas of Responsibility-Manages all administration related to recruitment - all levels (including job posting on Websites, newspapers, magazines) and coordinates recruitment of permanent Union/TCPA/TCP1 hires including pre-screening of resumes and applicants.

-HR Coordinator for a travel wholesale company with 150 employees-Report directly to the Director of Customer Service-Assist with planning and development of annual HR budget including: annual staffing requirements, turnover, compensation costs inclusive of benefits and incentives, training costs, etc..-Responsible for all hiring functions for frontline.

-Day to day monitoring of call centre activity, including: call volumes, talk times, off-line work, workgroups and queues-make recommendations as to call flow, scheduling and work processes-Working directly with team leads to provide direction on agent management to ensure optimum call efficiency-Working with HR Coordinator to prepare monthly call centre.

Some of the other roles I had at Fun Sun Vacations. It will be oldest to newest.-Call Centre Agent-Air Desk Coordinator-Trainer-Support Leader