Jennifer Dunphy, Pmp, Cts Email & Phone Number

Agawam, Massachusetts, United States

Newington, Connecticut

Project Manager-Responsibilities:•Review and manage project process of installs ranging from small displays to multimillion dollar, entire building technology deployment•Act as direct liaison between client, sales, trades & internal project team•Schedule all phases of preinstallation, installation, QC & closeout process of AV Integration Installs•Maintain project communications between external trades & project team & internal departmental teams•Meet or beat est hours & expenses vs. actual hours & expenses w/a goal of 90% or higher success rate•Monitor, review, produce & implement process improvement based on success/failure of previous projects & turnback rates• Research, purchase & institute new project management software to increase productivity between field & office, reduction of 50% of miscommunication & in-field errorsCustomer Service Manager-Responsibilities:•Provide primary point of contact for all client interactions•Monitor, review, develop & implement process improvement to guarantee 100% satisfaction•Propose, submit & activate all Service & Maintenance Contracts•Maintain 24/7 tech hotline with 1 hour call back & 4 hour onsite for all VMA clients•Configure & deliver training to all VisionPoint staff on customer service database•Diffuse escalated situations & produce amicable solutions to difficult field decisions•Schedule all incoming trouble tickets to provide phone support or onsite service based on individual clientele•Oversee remote monitoring program for proactive, not reactive repair •Manage client inventory & service stock to reduce down-time for client & maintain a 95% 1st time completion rateWorkforce Manager-Responsibilities:•Interview, hire & train new technical service and install staff & admins•Responsible for annual reviews, reprimands & terminations•Mediator between staff & managing members•Schedule & maintain all technical staff daily tasks•Process weekly timesheets & expenses•Set up vendor training and certs

Owner and operator of one of the largest fitness equipment repair companies. Specializing in the repair of cardio equipment and assembly of strength equipment. Rated #1 by both ICON and GE. Specialized in dispatch to the residential clientele with superior service. Services provided in and out of warranty for all major manufacturers and extended warranty companies.

Pmp, Project Management, Pmp

Activities and Societies: Project Management Professional Six Sigma Practioner

Cts, Certified Technology Specialist

Education record

Education record