Jennifer Dalling Email & Phone Number

As DPE for Elevance Health, I managed 7 managers, and 85 recruiting specialists, operating across two countries. Our collaborative efforts resulted in the seamless execution of end-to-end recruiting services, culminating 3,300 successful hires annually. As the head of our account, one of my great achievements involved reorganizing our team pods to enhance collective expertise, bolster recruitment capabilities, and elevate the quality of new hires with exceptional client scores.The Talent Transformation organization at IBM Consulting places people at the center of business strategy. I am responsible for delivering best in class thought leadership, program development & execution for our Talent Acquisition solutions. Responsibilities include client strategy and partnership, operational excellence, technology innovation, program implementation, training, effective communication and overall delivery.

Brought in for my strategic and operational excellence to support account go-live.RECRUITING MANAGER for team of 9+ Recruiters. Responsible for delegation of reqs, capacity management, Recruiters daily activity, adherence to goals, coaching and training on best practices as well as providing feedback and action plans for improvement on areas of opportunity or missed goals.CONTRACT GO-LIVE provided support shortly after Anthem contract “go-live” as TAM. Instrumental in identifying key areas of training, process improvement and client engagement needing attention. RELATIONSHIP MANAGEMENT interact with all levels of hiring managers, business partners and other stakeholders to support recruiting process; participate bi-weekly on calls with client liaison for support, and escalation management. PROCESS IMPROVEMENT identified and developed training material to fill gaps in client process; created best practices for US and Manilla partnership in req management and job duty delegation to improve SLA adherence. REPORTING assisting with monthly reporting for DPE. Work closely with BA on reporting trends.AGILE CHAMPION certified agile champion for our team.

New Jersey, United States

CLIENT RELATIONS Exceptional client support in consultative approach.RECRUITING OPTIMIZATION develop recruiting strategy with Hiring Leaders to optimize job descriptions, utilize networking and other recruitment activities to increase visibility on job boards.FULL CYCLE RECRUITING with white glove service for management, senior leader, and director level roles.

Mount Laurel

RECRUITING MANAGER responsibilities managing team of 6 Recruiters across 3 locations for US Contact Centers. Responsible for delegating of tasks, Recruiters daily activity, adherence to goals, coaching and training on best practices as well as providing feedback and action plans for improvement on areas of opportunity or missed goals.RELATIONSHIP MANAGEMENT with all levels of hiring managers, business partners and other stakeholders; participate in regular planning sessions as SME for hiring strategy and planning. Lead weekly strategy call with Business and Partner Leaders on hiring activities towards monthly goals and hiring trends.STRATEGY Identified system and process limitations affecting hiring efficiency and meeting goals. Identified and lead multiple projects to improve process for our team and interactions with our partners, and improved onboarding experience.Provided liaison support for USCC as a TA SME representative to our multiple business partners to coordinate best practices and help drive ever changing process improvement. PROCESS IMPROVEMENT included process analysis, process mapping, documentation and developed and lead training for best practices for the team, business, and partners. Example project: Lead role representing Recruiting to establish WorkDay requisition management process for USCC with implementation of WorkDay; identified system parameters and limitations and made recommendations for most efficient workflow process. REPORTING Manage reporting needs for my managers for USCC hiring for over 2 years. Provided added value in identifying useful hiring trends and creating tracking system to compare data and review trends. Trusted by my manager and our partners to make recommendations and execute hiring decisions based on data tracking process.

Boise, Idaho Area

FULL CYCLE high volume Recruiter supporting 4 Retail Districts with over 75 stores in uniquely different rural, metro and resort markets. Dynamic Recruiting role strongly focused on AUDIT and COMPLIANCE ADHERENCE; training and skill development for hiring managers; responsible for adhesion to hiring map parameters, providing approval and recommendations to adhere to hiring forecast against Store FTE allowances based off attrition/term/churn metrics.AUDIT 40% of role was audit focused maintaining audit files on all interview guide, hiring timeline and other compliance parameters; review and coaching hiring managers on appropriate best practices for interviewing and documenting hiring decisions to meet audit requirements.TRAINING Conducted monthly training with District Managers for Store managers and Assistance Managers around best practices for identifying skills and bias; hiring compliance requirements; interviewing; retention activities; hiring and onboarding process. BUSINESS MANAGEMENT ADVICE Provided business management recommendations to stay ahead of every changing internal and external compliance requirements. Identifying issues and opportunities for recommendations of action to District Managers and Area PresidentExamples Success: Based off job description requirements for Personal Bankers, instituted requirement in hiring decision for minimum of 2 skill-based reasons to more accurately meet audit requirements; when WF branches were audited for Sales goals, my 4 districts were the only Districts in our Region to fully pass all audits for fair hiring practices.

Boise, Idaho Area

Relocated back to Idaho

Tampa/St. Petersburg, Florida Area

Executive Recruiter responsibilities as hiring manager for high quality Accounting professionals up through Controllers for SPS program. Salaried Professional Services (SPS) provides accounting and financial professionals for critical temporary assignments, when staff continuity and skill was imperative. Responsible for career planning, marketing and placement of SPS professional under my employment. Responsible for holding other Staffing Managers accountable to sales goals and marketing activity to support continuous placement of SPS professionals on my team.

Boise, Idaho Area

Lead Senior Recruiter for Accountemps for accounting and finance professionals on a temporary basis. We match highly skilled candidates with businesses requiring immediate, specialized assistance on a project basis and also provide individuals who can transition into full-time roles. This staffing model allows employers to access the talent they need, when they need it, and helps professionals further their careers. Accountemps has more than 350 offices around the world and has had a local presence in Boise for over 10 years.Our parent company, Robert Half International, is pleased to again be named to the World’s Most Admired Companies list by FORTUNE® magazine (March 19, 2012), ranking number one in the temporary help industry.

· Moderate on-site focus groups of up to 30 people; maintain and record outcome in detailed reports and present opinion of facts to project manager for inclusion in compiled client reports. Work with project manager for creation of complied reports, including analysis and determination of key points for inclusion.· Participation in forensic accounting activities to normalized financial reports, organization and exporting of information into usable tables and compile data necessary in the creation of client solutions.· Work together with financial solution colleagues for creation of mathematical client solutions. Compilation of solution into client specific booklets. Utilization of proprietary software for solution and calculations. · Hold and manage on-site client presentation of “solution” to employees, working directly with branch managers for creation of specialized presentation to meet individual markets and employee demographics. · Handle one on one meetings with employees, evaluation of individual situations for possible opportunities and assisted in discussion of setting individual goals and business development activities for sales growth.Selected Achievements· Organize and manage schedule and resources of on-site consultants, working directly with top management of clients to meet individual regional needs. Creation of tables and data compilation worksheets to streamline scheduling processes.· Standardize consultant on-site scheduling process and calendars, improve the information flow between project managers, clients and consultants and improved time management of on-site projects.

Millville Nj

· MANAGEMENT Provide direction and stability by hiring appropriate staff to support company growth while increasing proficiency. Creation of overlap training programs for each key position to ensure no lapse in coverage while maintaining work quality and efficiency. · RECRUITING & SOURCING Hire and assist new sales people to manage their sphere of influence and identify target markets. Create new sales process documentations for support of new sales staff. Assist sales staff with clients during training and acclimation period.· BUSINESS STRATEGY Outline and creation of long term business plans including exploration of new markets, supplementary coverage areas, additional sales campaigns and new client sales opportunities. · PROCESS IMPROVEMENT Creation of simple and effective operations system to ensure appropriate work flow, reduce redundancies, allocate appropriate responsibility and reduce missed opportunities. Streamline information flow from back office to key personnel by instituting regular staff meetings. · OPERATIONS Handle daily operations and respond to immediate needs of both the public and clients to ensure superior satisfaction and continued relations. Appropriate and skillful management of public complaints & employee expectations.· SALES & CLIENT MANAGEMENT Management of house sales accounts including regular customer service, follow up on new project leads and providing timely communication during execution of contracts. Identify, qualify and sell new clients for appropriate projects to meet their advertising objectives. Service and manage personal accounts for continued sales opportunities.

· RECRUITING & ONBOARDING Development and implementation of a highly successful recruiting program resulting in the increase of active agents by 100% over 1 year program.· COMPANY VALUE PLATFORM Creation and coordination of an organized and resourceful on-boarding system for new agents and staff to efficiently and swiftly transition new agents for immediate productivity. Compilation of the written company value platform and a 55 page client presentation book utilized in agent recruiting and client acquisition.· COMPENSATION ANALYSIS Collaborate directly with a compensation consulting firm to restructure the company compensation policy, performing in-depth analysis of company financial statements, budgets, and forecasts.· HANDBOOK & POLICIES Conduct an extensive review and revised the company handbook and internal company policies, supporting organizational growth and business excellence.· Provide leadership and support to staff members in the execution of daily roles and responsibilities and foster a team-based environment where staff work cooperatively in the support of agents individual goals. · OPERATIONS Evaluate operations, identify areas for improvement, present recommendations and work closely with ownership to implement innovative programs that improve business performance.· TRAINING Creation of training and business development programs to improve agent utilization of company unique value platform and support staff.· CLIENT RELATIONSHIP MANAGEMENT Proficiently provide swift and decisive resolutions to complex business concerns and problems without loss of client goodwill or further escalation to ownership.

· Provide superior levels of customer service and client support in all areas of account management, financial planning, investment planning, and financial advice among others.· Remain current in all areas of financial services, company products, and competitor performance, utilizing solid analytical talents to support short and long-term business planning and decision-making. Deliver comprehensive client marketing and educational seminars.· Support the Branch Manager and regional operations in operations management, new account processing, deposits, distributions, funds transfers, sales and marketing, and customer service.· Maintain accurate, up-to-date, and compliant branch records and documentation, performing audits to identify and resolve compliance problems in accordance with company policies.

· Review files for collection and evaluate credit reports and credit ratings, identifying areas for concern and escalation to the Attorney. Draft associated pleadings and filings, and consistently maintaining accurate, up-to-date confidential files and records during legal cases.· Work closely with defendants and clients throughout complex negotiations and the development of individual payment plans that provided an effective schedule for the repayment of bad debts.· Merge strong analytical talents with proven collections experience to locate the addresses of individuals through Skip Tracing and research, securing information relating to outstanding monies.

Bachelor Of Science, Business Admin - Finance

High School Diploma, General Studies