Charismatic professional specializing in process, workforce and financial management in the BPO sector. My professional mission is to apply my expertise to enable our business to work as effective as possible in meeting its objectives. My current and past positions have provided challenging opportunities to develop both personally and professionally. I hold competencies the areas of implementation methodologies, workforce management, processes & controls, accounting, HR, and analytics. I value ambition, achievement, empathy, and adaptability.On a personal note, I am a Florida native though I have spent a significant portion of my life living and working in Europe. I enjoy traveling with my family and experiencing new places and cultures. During my academic career I always strived to be involved in as many opportunities as possible, and continuous learning remains an objective in my professional life today. I hold a bachelor’s degree in General Business Administration from the University of Central Florida, and a Masters in International Management from ESADE Business School in Barcelona.