Senior Vice President, Customer Success | Account Management | Inside Sales
Current
Jun 2023 - Present
AeroLeads people directory · profile
Jennifer Dearman Email & Phone Number
I show companies how to unlock long-term value with customer outcome strategies. | Customer Success Executive | Board Director | 2X CCO
at
NoRedInk
1 work email found
@kronos.com
3 phones found area 919 and 978
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
I show companies how to unlock long-term value with customer outcome strategies. | Customer Success Executive | Board Director | 2X CCO
Location
Raleigh-Durham-Chapel Hill Area, United States
Who is Jennifer Dearman? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jennifer Dearman is listed as I show companies how to unlock long-term value with customer outcome strategies. | Customer Success Executive | Board Director | 2X CCO at NoRedInk, based in Raleigh-Durham-Chapel Hill Area, United States. AeroLeads shows a work email signal at kronos.com, phone signal with area code 919, 978, and a matched LinkedIn profile for Jennifer Dearman.
Jennifer Dearman previously worked as Senior Vice President, Customer Success | Account Management | Inside Sales at Noredink and Founder, CEO at Elevate Your Outcomes. Jennifer Dearman holds Mba, Information Technology And Strategy from Carnegie Mellon University - Tepper School Of Business.
Company email context
Email format at NoRedInk
This section adds company-level context without repeating Jennifer Dearman's masked contact details.
{first}.{last}@kronos.com
86% confidence
AeroLeads found 1 current-domain work email signal for Jennifer Dearman. Compare company email patterns before reaching out.
Profile bio
About Jennifer Dearman
My journey started in management consulting with Deloitte where I helped Fortune 500 companies solve business challenges with technology. I was immediately drawn to the rush of finding and implementing the best solution for a client. This is where I honed my customer-facing and problem-solving skills and became a “builder.” I’ve built many things throughout my career including post-sales organizations, high-performing teams, and a world-class professional services organization for a billion-dollar software company. As the subscription economy took off, customers were no longer hostages to on-premise deployments and maintenance contracts. They had choices and my customer-facing and builder skills were assets in the customer success space. I became an early thought leader, contributing to best practices and frameworks that are still foundational to what is now a critical component for growth today. For the past 10 years, I’ve been brought in to build and scale post-sales organizations with unicorn startups and multi-billion dollar global companies, and I started noticing a pattern - companies overwhelmingly focused on new customer acquisition as the path to growth, overlooking customer outcomes and underinvesting in post-sales teams. The results were always the same - post-sales teams were overworked and exasperated, blamed, and trying desperately to keep up while not being optimized to do so. Happy customers still churned when their outcomes weren’t realized. Until critical metrics like gross and net retention began to take a hit, which they inevitably will with this approach, this was the cycle.I developed a framework to address these issues at Red Hat and continued to refine it at Kronos, Pendo, and Udacity. Every time I joined a new company, the same challenges would surface and I would apply this framework, with modifications specific to the new company. It was incredible to see the positive impacts on the team, customers, and the company. I’ve found that this framework works regardless of industry, geography, or company size. I love the opportunities I’ve had to align companies around their customer outcomes.I founded Elevate Your Outcomes, a consulting company focused on helping companies unlock value with outcome-driven strategies. What I realized is that I love the rush of being a builder and I want to make a bigger impact by scaling my management consulting and post-sales expertise and helping companies connect the dots to their customers' outcomes.
Listed skills include Business Intelligence, Professional Services, Data Warehousing, Consulting, and 20 others.
Current workplace
Jennifer Dearman's current company
Company context helps verify the profile and gives searchers a useful next step.
17 roles
Jennifer Dearman work experience
A career timeline built from the work history available for this profile.
Founder, Ceo
Current
Jan 2023 - Present
Member
Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.
Jan 2023 - Dec 2023
Advisor
Jul 2023 - Sep 2023
Advisor
Mar 2023 - May 2023
Chief Customer Officer And Global Operations
✦ Hired to align all post-sales functions and drive operational efficiency and scale across global teams including customer success (B2B, B2G, and Scholarships), student operations (technical support, community/alumni, student journey, professional services, career outcomes, mentor operations),and customer success operations
Jan 2021 - Jan 2023
Board Member And Chair, Audit Committee
Sold to Ansys (ANSS) October 2021✦ Selected by EQT Partners to provide expert advice and guidance on customer success and support organization and operational strategies.Zemax software helps companies get to a qualified design more quickly by streamlining the workflow and communication between optical, mechanical, and manufacturing engineers. Zemax tools include OpticStudio, the industry-leading optical design software, OpticsBuilder, for CAD users packaging optical system, and OpticsViewer for manufacturing engineers. Our software physics core has been relied on by NASA and industry leaders to analyze and validate complete product designs.
Jun 2019 - Oct 2021
Customer Success Advisory Board Member
The Technology Services Industry Association Customer Customer Success Advisory Board works to lead the evolution of the Customer Success function within the technology services industry, improve the financial results of technology companies via their Customer Success operations, and enhance Customer Success career paths by defining important industry issues, trends, and opportunities.
Feb 2020 - Jun 2021
Chief Customer Officer
✦ Recruited as the first Chief Customer Officer to scale a world-class success organization including customer success, renewal management, and expansion, global technical support, technical account management, and digital engagement in a high-growth startup environment
May 2019 - Jun 2020
Vice President, Global Customer Success
✦ Recruited by Chief Services Officer as the first VP of Customer Success to design and execute a global customer success strategy from the ground up as part of the company’s shift to the cloud
Nov 2016 - May 2019
Director, Customer Experience & Engagement, Americas
✦ Recruited to build the first-ever proactive customer experience organization to help customers realize the value of their Red Hat subscription, focusing on increasing customer engagement, product adoption, and customer retention.
Nov 2014 - Oct 2016
Senior Advisor, Customer Engagement And Support
✦ Recruited by SVP of Customer Engagement & Support to develop the first-ever customer experience program. Established baseline customer experience and moments of truth leveraging data to identify key opportunities for improvement. Aligned cross-functionally to mobilize the company around one view of the customer experience. Managed the evolution of the customer journey map over time.
Jan 2014 - Oct 2014
Director, Professional Services
✦ Recruited by VP of Professional Services to rescue a failing business unit supporting customers in Communications, Media, Transportation, Gaming, Hospitality, and Services.
Mar 2010 - Jan 2014
Director
Developed and executed the vision and direction of Collaborative Consulting’s SAS delivery practice, establishing and managing a strategic partnership with SAS. Led and directed engagement model and sales strategies with SAS focusing on driving new opportunities around business performance management and business analytics.
Nov 2007 - Mar 2010
Senior Manager
Developed and executed the overall delivery strategy for the SAS® Financial Management consulting practice and partnered with the field sales organization to position the total value proposition of SAS professional services to potential clients.
Mar 2005 - Nov 2007
President
The Dearman Group
Leveraged in-depth consulting experience, deep domain and solution implementation expertise in Accounting, Finance, and various enterprise-wide information systems to assist the Chief Financial Officer of a nationwide cellular telephone service company.
Aug 2001 - Jun 2004
Senior Manager
Responsible for the business development and delivery of over $6.2M of professional services revenue, providing customers with a clear, concise, prioritized strategy for financial system solutions.
May 1994 - Aug 2001
2 education records
Jennifer Dearman education
Mba, Information Technology And Strategy
Carnegie Mellon University - Tepper School Of Business
Dual Degree, Ba Accounting And Ba Business Management
North Carolina State University
FAQ
Frequently asked questions about Jennifer Dearman
Quick answers generated from the profile data available on this page.
What company does Jennifer Dearman work for?
Jennifer Dearman works for NoRedInk.
What is Jennifer Dearman's role at NoRedInk?
Jennifer Dearman is listed as I show companies how to unlock long-term value with customer outcome strategies. | Customer Success Executive | Board Director | 2X CCO at NoRedInk.
What is Jennifer Dearman's email address?
AeroLeads has found 1 work email signal at @kronos.com for Jennifer Dearman at NoRedInk.
What is Jennifer Dearman's phone number?
AeroLeads has found 3 phone signal(s) with area code 919, 978 for Jennifer Dearman at NoRedInk.
Where is Jennifer Dearman based?
Jennifer Dearman is based in Raleigh-Durham-Chapel Hill Area, United States while working with NoRedInk.
What companies has Jennifer Dearman worked for?
Jennifer Dearman has worked for Noredink, Elevate Your Outcomes, Chief, Stellic, and Sambanova Systems.
How can I contact Jennifer Dearman?
You can use AeroLeads to view verified contact signals for Jennifer Dearman at NoRedInk, including work email, phone, and LinkedIn data when available.
What schools did Jennifer Dearman attend?
Jennifer Dearman holds Mba, Information Technology And Strategy from Carnegie Mellon University - Tepper School Of Business.
What skills is Jennifer Dearman known for?
Jennifer Dearman is listed with skills including Business Intelligence, Professional Services, Data Warehousing, Consulting, Customer Experience, Business Analytics, Long Term Customer Relationships, and Program Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial