Jennifer Dearman Email and Phone Number
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My journey started in management consulting with Deloitte where I helped Fortune 500 companies solve business challenges with technology. I was immediately drawn to the rush of finding and implementing the best solution for a client. This is where I honed my customer-facing and problem-solving skills and became a “builder.” I’ve built many things throughout my career including post-sales organizations, high-performing teams, and a world-class professional services organization for a billion-dollar software company. As the subscription economy took off, customers were no longer hostages to on-premise deployments and maintenance contracts. They had choices and my customer-facing and builder skills were assets in the customer success space. I became an early thought leader, contributing to best practices and frameworks that are still foundational to what is now a critical component for growth today. For the past 10 years, I’ve been brought in to build and scale post-sales organizations with unicorn startups and multi-billion dollar global companies, and I started noticing a pattern - companies overwhelmingly focused on new customer acquisition as the path to growth, overlooking customer outcomes and underinvesting in post-sales teams. The results were always the same - post-sales teams were overworked and exasperated, blamed, and trying desperately to keep up while not being optimized to do so. Happy customers still churned when their outcomes weren’t realized. Until critical metrics like gross and net retention began to take a hit, which they inevitably will with this approach, this was the cycle.I developed a framework to address these issues at Red Hat and continued to refine it at Kronos, Pendo, and Udacity. Every time I joined a new company, the same challenges would surface and I would apply this framework, with modifications specific to the new company. It was incredible to see the positive impacts on the team, customers, and the company. I’ve found that this framework works regardless of industry, geography, or company size. I love the opportunities I’ve had to align companies around their customer outcomes.I founded Elevate Your Outcomes, a consulting company focused on helping companies unlock value with outcome-driven strategies. What I realized is that I love the rush of being a builder and I want to make a bigger impact by scaling my management consulting and post-sales expertise and helping companies connect the dots to their customers' outcomes.
Noredink
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Senior Vice President, Customer Success | Account Management | Inside SalesNoredink Jun 2023 - PresentSan Francisco, California , Us
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Founder, CeoElevate Your Outcomes Jan 2023 - PresentRaleigh, North Carolina, Us -
MemberChief Jan 2023 - Dec 2023New York, Ny, UsChief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them. -
AdvisorStellic Jul 2023 - Sep 2023San Francisco, California, Us -
AdvisorSambanova Systems Mar 2023 - May 2023Palo Alto, Ca, Us -
Chief Customer Officer And Global OperationsUdacity Jan 2021 - Jan 2023Mountain View, California, Us✦ Hired to align all post-sales functions and drive operational efficiency and scale across global teams including customer success (B2B, B2G, and Scholarships), student operations (technical support, community/alumni, student journey, professional services, career outcomes, mentor operations),and customer success operations -
Board Member And Chair, Audit CommitteeZemax, Llc Jun 2019 - Oct 2021Kirkland, Wa, UsSold to Ansys (ANSS) October 2021✦ Selected by EQT Partners to provide expert advice and guidance on customer success and support organization and operational strategies.Zemax software helps companies get to a qualified design more quickly by streamlining the workflow and communication between optical, mechanical, and manufacturing engineers. Zemax tools include OpticStudio, the industry-leading optical design software, OpticsBuilder, for CAD users packaging optical system, and OpticsViewer for manufacturing engineers. Our software physics core has been relied on by NASA and industry leaders to analyze and validate complete product designs. -
Customer Success Advisory Board MemberTechnology & Services Industry Association (Tsia) Feb 2020 - Jun 2021San Diego, Ca, UsThe Technology Services Industry Association Customer Customer Success Advisory Board works to lead the evolution of the Customer Success function within the technology services industry, improve the financial results of technology companies via their Customer Success operations, and enhance Customer Success career paths by defining important industry issues, trends, and opportunities. -
Chief Customer OfficerPendo.Io May 2019 - Jun 2020Raleigh, North Carolina, Us✦ Recruited as the first Chief Customer Officer to scale a world-class success organization including customer success, renewal management, and expansion, global technical support, technical account management, and digital engagement in a high-growth startup environment -
Vice President, Global Customer SuccessKronos Incorporated Nov 2016 - May 2019Lowell, Ma, Us✦ Recruited by Chief Services Officer as the first VP of Customer Success to design and execute a global customer success strategy from the ground up as part of the company’s shift to the cloud -
Director, Customer Experience & Engagement, AmericasRed Hat Nov 2014 - Oct 2016Raleigh, Nc, Us✦ Recruited to build the first-ever proactive customer experience organization to help customers realize the value of their Red Hat subscription, focusing on increasing customer engagement, product adoption, and customer retention. -
Senior Advisor, Customer Engagement And SupportSas Jan 2014 - Oct 2014Cary, Nc, Us✦ Recruited by SVP of Customer Engagement & Support to develop the first-ever customer experience program. Established baseline customer experience and moments of truth leveraging data to identify key opportunities for improvement. Aligned cross-functionally to mobilize the company around one view of the customer experience. Managed the evolution of the customer journey map over time. -
Director, Professional ServicesSas Mar 2010 - Jan 2014Cary, Nc, Us✦ Recruited by VP of Professional Services to rescue a failing business unit supporting customers in Communications, Media, Transportation, Gaming, Hospitality, and Services.
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DirectorCollaborative Consulting Nov 2007 - Mar 2010Burlington, Ma, UsDeveloped and executed the vision and direction of Collaborative Consulting’s SAS delivery practice, establishing and managing a strategic partnership with SAS. Led and directed engagement model and sales strategies with SAS focusing on driving new opportunities around business performance management and business analytics. -
Senior ManagerSas Mar 2005 - Nov 2007Cary, Nc, UsDeveloped and executed the overall delivery strategy for the SAS® Financial Management consulting practice and partnered with the field sales organization to position the total value proposition of SAS professional services to potential clients.
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PresidentThe Dearman Group Aug 2001 - Jun 2004Leveraged in-depth consulting experience, deep domain and solution implementation expertise in Accounting, Finance, and various enterprise-wide information systems to assist the Chief Financial Officer of a nationwide cellular telephone service company.
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Senior ManagerDeloitte Consulting May 1994 - Aug 2001Worldwide, OoResponsible for the business development and delivery of over $6.2M of professional services revenue, providing customers with a clear, concise, prioritized strategy for financial system solutions.
Jennifer Dearman Skills
Jennifer Dearman Education Details
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Carnegie Mellon University - Tepper School Of BusinessInformation Technology And Strategy -
North Carolina State UniversityBa Accounting And Ba Business Management
Frequently Asked Questions about Jennifer Dearman
What company does Jennifer Dearman work for?
Jennifer Dearman works for Noredink
What is Jennifer Dearman's role at the current company?
Jennifer Dearman's current role is I show companies how to unlock long-term value with customer outcome strategies. | Customer Success Executive | Board Director | 2X CCO.
What is Jennifer Dearman's email address?
Jennifer Dearman's email address is je****@****nos.com
What is Jennifer Dearman's direct phone number?
Jennifer Dearman's direct phone number is +191972*****
What schools did Jennifer Dearman attend?
Jennifer Dearman attended Carnegie Mellon University - Tepper School Of Business, North Carolina State University.
What skills is Jennifer Dearman known for?
Jennifer Dearman has skills like Business Intelligence, Professional Services, Data Warehousing, Consulting, Customer Experience, Business Analytics, Long Term Customer Relationships, Program Management, Business Process Improvement, Data Integration, Customer Engagement, Analytics.
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