Jennifer Derby Email & Phone Number

Responsible for spearheading the implementation of new clients and associated products and services, leading and developing the conceptual implementation design in order to guide the technical and operational delivery as well as ensure client expectations are met. Serves as business owner and leader, ensuring adherence to product standards and target completion dates.•Leads and manages implementation of new business end-to-end after award, maintaining communication throughout the course of the project to meet customer expectations•Plans, leads, organizes and controls multiple projects’ initiatives in accordance with approved scope and schedule•Engages Sales, Product, Operations, IT and others to validate new business scope as it pertains to customer contract documents, technical specifications and data analytics to ensure correct technologies are selected to support customer requirements•Translates business requirements into robust, scalable design and drives proper change control through the life-cycle of the project•Serves as first-line decision maker in developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans•Creates and maintains the implementation scope and design documentations for all client implementations•Provides day-to-day direction to cross-functional implementations support teams and best practices to the clients on deploying the products and services within their environment•Creates documentation that enables the transition from implementation to post-implementation Account Management support•Collaborate with client and operations leadership to ensure all processes are adhered to throughout the implementation process•Maintains communication with the client and internal stakeholders on overall project status including all milestones and any risks associated to project completion

Remote

Product Owner for the business, leading product discovery, definition, creation and delivery of successful business and product strategies from inception to market launch in the Workers' Compensation Case Management Solutions industry. Collaborating with cross-functional internal and client-facing teams to implement and drive adoption of programs.- Manages the development of products within portfolio- Owns product initiatives and serves as primary contact for project management- Drives vision and strategy, roadmap and product development lifecycle of portfolio while ensuring goals and investment thesis remain aligned with Paradigm’s strategic goals- Researches the market to identify profitable opportunities that align with value proposition- Collaborates with organizational leaders to determine which features to be present in releases based on market, target users, and impact of features on user groups- Guides development by working with product team to document use cases, requirements, and prioritize features based on value to Paradigm- Defines go to market strategies, understanding user interactions, experimenting and focusing on what’s working and leaving out what’s not, deriving and using market insights- Is a domain/business expert for the portfolio to guide and mentor teams and establish and refine Product Development processes

Served as consultant and strategic partner for national and regional health plans, working with clients’ Underwriting, Actuarial, Front Office, and Technical organizations to implement software and SaaS solutions, process improvements and industry best practices.• Sponsored projects and served as a direct representative of the business on agile teams. Program manager and product owner in a highly matrixed environment for multiple systems implementation projects for health plans ranging from small/mid-sized carriers to the nation’s largest health plan. Built and developed high performing software development teams, coordinated resource and capacity planning. Oversaw execution and drove accountability, prepared project level plans, budgets and proposals.

Gainesville, Florida

Guided strategy and execution of analytics and reporting of revenue drivers and utilization and unit cost metrics across multiple medical expense lines, products, market segments, employer groups, and member cohorts to support financial and client reporting, product development, and business strategy.• Product Owner for multiple systems implementations including building out first-of-its-kind reporting solution for the company’s largest client. Analyzed business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Led cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop and execute solution and release in alignment with product road map. Eliminated manual processes and decreased report production time from 6 weeks to near real-time.• Partnered with key stakeholders to define, implement, and manage the strategic vision for data management. Established and maintained collaborative relationships with analytic and non-analytic business partners, including executive leadership. Led enterprise data strategy committee responsible for implementing data governance guidelines, establishing data ownership and data stewards, ensuring upstream and downstream data quality throughout its lifecycle, evaluating master data management and metadata repository solutions and business intelligence applications for vendor selection and onboarding.

Gainesville, Florida Area

Product Owner for Customer Relationship Management, pricing, quoting, and underwriting systems and third-party software used primarily by the Actuarial, Underwriting, and Sales departments. Updated and supported systems in accordance with risk management framework and regulatory requirements to comply with changes in State and Federal regulation including PPACA. • Managed external consultants to implement upgrades and modifications where necessary. Implemented backend system changes and updates as appropriate and required; tested and monitored from development through production environments.• Product Owner for overhaul of data warehouse used by company’s Rating Engine. Collaborated with Business and IT to streamline and automate all data feeds, eliminating all manual processes. Developed and implemented acceptance criteria, reconciliation reporting, quality assurance, load/fail criteria, error handling processes, redundancy, and data-load notifications. Decreased processing time from 3 weeks to an overnight process.

Collaborated with Senior Leadership, Finance, Product Development, and Marketing in setting objectives for competitor intelligence data gathering, analysis, and reporting. Maintained systems to monitor and report KPIs. Analyzed financial, enrollment, and utilization data to assess and predict future market actions and implications.

Maib, International Business

Programs completed under the MAIB: E.M. Lyon Business School May 2004 Lyon, France Studies Included: European/European Union Business.

European/European Union Business Environment | International Relations | International Business

International Business Management | Asia-Pacific International Relations | Japanese Language, International/Global Studies

Bsba, Marketing

Activities and Societies: American Marketing Association (AMA), Beta Gamma Sigma; The International Honor Society

Business Administration And Management, General