Led the strategic relationship of 6 high-value global clients within the professional, managed services and technology sector, driving over $165M in annual recurring revenue. Oversaw global Master service agreement renewal negotiations, execution, and contracted rate increases; coordinating with key account managers in 57 countries. Partnered with Managing sales Director and Business Development executives to drive business, identify new opportunities, and coordinate all RFP requests with local account teams and compliance officers in each country. Developed and executed strategies to foster inclusive teams as a contributing member of the IM Listening Employee Engagement group- “Building and leading Inclusive teams”.

Managed an enterprise-level customer portfolio, identifying new opportunities across allproduct lines, driving a 25% increase in revenue over PY. Cultivated business relationships through networking events, cold calling, and prospecting, achieving 100% bonus attainment for 2021. Created comprehensive key account plans and established consistent QBR schedules with C-level executives for each account resulting in 100% on-time contract renewals.

Actively manage relationships and act in an advisory role for an assigned set of Flexential’s customers to help them solve business challenges and position for new and incremental services. Focus on developing and building relationships with key executive decision makers within the customer’s organization to present the best solution for their needs.Flexential helps organizations optimize their IT while simultaneously balancing cost, scalability, security.

Manage a book of business consisting of 500 customers in the SMB space with a total annual revenue of $9 million. Develop and build relationships with key executive decision makers in the customer’s organization and present cost-effective solutions for information and compliance needs. Negotiate multi-service and multi-year agreements to grow and secure the relationship for the future. Retain dissatisfied customers by providing issue resolution with minimal financial concessions. Maintain good communication with customers through proactive outreach, education of Iron Mountains products and best practices, and quarterly business reviews. Provide accurate forecasts and achieve monthly/ yearly sales goals.

Actively manage a book of business consisting of 500 SMB revenue generating customers. Increase contract renewals and customer retention. Build and maintain customer relationships by understanding organizational business objectives measured by customer loyalty. Capitalize on Iron Mountain products and solutions to generate revenue. Review how Iron Mountain’s solutions work, showing our features and the benefits to the customer. Understands the customers’ needs through active listening to better solve organizational business objectives and goals. Partner with key customer decision maker(s) to advise on the best solutions for their specific situation. Educate customer on best practices relative to their information storage needs. Ensures frequent communication to enable superior customer satisfaction and to keep customer educated on emerging industry trends related to customer’s organizational information management needs.

Provide superior customer service by properly advising them on necessary maintenance and repairs. Immediately address and resolve all escalated customer issues or problems. Provide quick and accurate diagnosis of customer’s maintenance and repair issues. Successfully maintain regional and national CSI standard scores.

Oversaw daily office operations and personnel, including accounts payable, accounts receivable, data entry, and customer service departments. Ensured SOX procedures in place. Conducted yearly performance reviews of all direct reports and assigned merit raises. Managed and resolved escalated customer situations and issues. Monitored performance against monthly budgeted goals by regularly interpreting financial statements. Held weekly staff meetings and one-on-one staff sessions to monitor and motivate performance. Recruited employees with requisite skills.

Maintained accounts receivables by searching and reviewing account discrepancies. Created and maintained global SOX procedures. Evaluated customer accounts for credit limit review and credit hold status. Conducted international business-to-business collections. Prepared and updated weekly aging reports. Held weekly meetings with pant controllers and finance personnel to discuss outstanding issues. Traveled to sites monthly to meet with plant personnel and sales staff to assist in collections.

Ensured efficient and high-quality, and accuracy of all customer transactions by effectively managing the organization’s service, delivery departments and front office. Supervised 35 employees and led weekly coaching sessions to motivate and monitor employee performance. Had full p&l budget responsibility for entire operation. Oversaw accounts receivables, including in-house collections, past due accounts review, and commercial/residential payment plans. Ensured regional and corporate standards met and accounts handled in timely manner by reviewing aging reports. Managed budget program, including new budget calculation, existing budget accounts review/adjustment, and budget balance maintenance. Reviewed credit ratings on existing accounts and adjusted limits as necessary. Performed in-depth analysis, investigation, and decision making on commercial and residential credit applications based on company risk policy. Recruited employees with requisite knowledge and experience to ensure company reached hiring goals using online recruiting software and staffing agencies. Monitored performance against monthly budgeted goals by regularly interpreting financial statements. Ensured SOX procedures in place. Managed and resolved escalated customer situations and issues. Conducted yearly performance reviews of all direct reports and assigned merit raises and bonuses as required. Responsible for fleet management.