• Oversaw the coordination and delivery of virtual, hybrid, and in-person Bank of America conferences in AMER, EMEA, APAC and LATAM working with event teams, planners, C-level executives, and investors. • Determined client conference requirements and managed budgets, production logistics, staffing, timelines, deliverables, agenda websites, Regulation FD webcast orders, status reports, and invoices.• Managed ROS and held kick off meetings to align client needs with webcasting capabilities for keynote speaker sessions, panels, and fireside chats. • Supervised quality control moderators and coordinated with planners, production, and speakers during live conference webcasting. • Provided regular tech reports post event to ensure compliance met and exceeded clients’ expectations.• Communicated internally with production, programming, and billing to support client needs and answered customer service requests and inquiries.

• Served as an online event production subject matter expert for GEMS system.• Provided end to end online event production support and training for event planners to ensure online event strategies are successfully executed.• Created event websites, registration forms and communications by facilitating upload and posting of Planner/LOB created copy, collateral and graphics.• Used HTML and design skills to maximize impact on creation of events.• Demonstrated strong time management and communication skills by managing online support of numerous events with frequently changing and aggressive timelines.

• Planned and managed meetings, client entertainment events, employee events, and publicity events including the Season 5 premiere of the TV show "The Americans" and the after party at The Plaza Hotel. • Successfully executed events assigned that included meeting with clients, conducting event research for locations, venue site inspections, budget management, contract review and approval, F&B selections, air travel, room assignments, ground transportation, dinner or on-site entertainment arrangements, creating run-of-show, and on-location support.• Reviewed and approved invoices and AmEx statements, and ensured they were all coded and charged correctly.

•Planned and provided on-site coordination for small and large scale events for bank personnel, clients and guests. •Events included corporate functions, luncheons, dinners, receptions, bank meetings, and a private preview screening of the PBS documentary film, "Hamilton's America". •Conducted research, developed budget proposals, made site inspections, oversaw contracts and audited vendor bills. •Worked with event sponsors to create and insure event specification guides (ESGs) were fully implemented, utilized Cvent to manage registration and website information, and conducted post-event feedback surveys to determine attendee satisfaction. •Served as primary liaison for client entertainment assets; managed the inventory, allocation and distribution of all ticket requests for New York Rangers, Yankees, Mets, Giants, Jets, and US Open games and concerts for all business lines. •Oversaw MetLife Stadium suite greeter volunteer staff program, ordered F&B for all games and concerts, reconciled receipts and ensured company policies were enforced. •Worked on special marketing projects and events to promote the well-known company brand, vision, and departmental goals.

•Developed and maintained relationships with employers in order to generate career opportunities for jobseekers. •Marketed available opportunities through job boards, social media, one-on-one meetings, and on-site/off-site open calls. •Recruited and screened qualified candidates for job interviews and made appropriate referrals to employers. •Managed multiple clients and accounts, met performance expectations and prepared regular reports of results.

•Executed contracts with subcontractors for snow removal services for Super Bowl XLVIII and beyond.•Created presentations and videos for snow removal training and company website. •Hired and supervised fifteen Data Entry Clerks to process timecards, waivers, check-in/check-out subcontractors and handle issues as they arise during snow removal events.•Oversaw all snow removal training workshops from conception to completion.•Obtained Super Bowl XLVIII credential applications and worked with the NY/NJ Super Bowl Host Committee to submit background checks for all vendors, contractors, snow removal subcontractors and staff permitted on site during the Super Bowl period.•Oversaw budgets for Radios, Indoor/Outdoor signs and Uniforms. •Monitored all stadium signage and ordered repairs and replacements as needed.•Researched and requested bids from vendors and issued purchase orders.•Tracked monthly utilities costs to ensure standards met sustainability initiatives.•Issued department credit card to staff for purchases, logged receipts and provided a monthly reconciliation report to Finance.•Updated and distributed department calendar for all upcoming events and communications. •Managed Radio Room staff of four that was responsible for the tracking and distribution of 1100 pieces of equipment that included Motorola XPR-6550 Two-Way Radio Units, Palm-Janam Ticketmaster Scanners, Motorola Internal Texting Devices, Motorola Credit Card Payment Devices, headphones, lapel speaker microphones and Secret-Service style earpieces during all stadium events; sent out equipment for repairs and purchased new devices as needed. •Managed ad insertion video library and programmed sponsor advertisements to play on in-stadium monitors during all NY Football Giants and NY Jets home games.•Distributed pre and post event checklists for the Facility Operations and Media/Broadcast departments for all events.•Provided a high level of customer service to both NFL teams.

•Managed front office operations including administrative and executive support.•Screened mainline calls and transferred to the appropriate party or department.•Purchased office and break room supplies and tracked inventory and costs.•Worked on special projects and assisted other departments as needed.•Promoted after two months of employment to Assistant to the VP, Facility Operations/Facility Operations Coordinator.

•Greeted and assisted guests with various inquiries in a proactive and personable manner while providing accurate information and directing guests accordingly. •Publicized various points of interest available for the enjoyment and entertainment of guests.•Upgraded and escorted four guests per game to Delta Sky 360º Suite seats for the Lucky Seat Giveaway. •Resolved guest conflicts with delicate concern while adhering to and enforcing stadium policies and procedures.

•Activated MetLife sponsorship assets at Yankee Stadium and MetLife Stadium for NY Yankees, NY Giants and NY Jets home games. Promoted Showtime Network experiential events, concerts and charitable giveaways. •Managed the professional athlete autograph signing sessions at MetLife Stadium during NY Giants and NY Jets games.•Promoted instant-prize based Countdown Card program and assisted in interactive green screen technology game operations to further the MetLife brand among stadium attendees.

•Closed deals with VP and C-level executives of Fortune 500 companies to build value based relationships that connected business strategy with vendor solutions.•Provided guidance on business development, brand marketing, panel speaker selection, event management and operations for several domestic and international conferences and dialogs.

•Completed month long international job training in the London, England office to spearhead new Delegate Sales department in the Manhattan office. •Communicated with senior level decision makers to generate new business opportunities and identify qualified prospective clients through our invitation-only network to attend our various industry-based conferences. •Negotiated sales solutions and closed deals by implementing consumer psychology.•Promoted after three months of employment to Head of Executive Relationship Management.

•Maintained relationships and built a solid pipeline of qualified leads through aggressive researching via many online methods. •Performed outbound cold calls to high level executives for exclusive VIP passes at competitive discount prices saving our clients almost 90%.•Liaised between vendors and buyers to provide solution-oriented services at various conferences.•Contributed to exceeding company targets by identifying prospective revenue opportunities.

•Promoted census jobs through various mediums to recruit new applicants.•Asked community organizations to donate space for testing and training; set up and conducted employment testing and training sessions.•Traveled to and canvassed assignment areas to conduct interviews with household respondents to obtain demographic information about household members.•Reviewed and sent applicants’ materials to the Local Census office.

•Developed daily lesson plans to include instructional aides from approved curriculum. •Assisted students in achieving completion of objectives and provided regular and timely feedback.•Mentored and motivated students to actively participate in all aspects of the educational process while advising them in matters related to academics and classroom behaviors.

•Sold a variety of high end salon, moderate and comfort ladies shoes and accessories.•Informed customers of the latest styles, hottest trends and seasonal colors thereby building rapport and leveraging fashion credibility which resulted in repeat clientele. •Managed weekly deliveries and arranged displays.•Surpassed weekly and monthly sales goal recommendations. •#1 seller in November 2008 to February 2009; #2 seller in March and April 2009 with an overall average of $43,000 a month in sales.

•Performed insurance verification, processed insurance forms and organized database of 3,000 newly acquired clients from buyout for BlueCross BlueShield.•Processed applications for various positions for employment opportunities statewide for the Arkansas Department of Education.•Reorganized filing system and updated databases with accurate information of applicants and employees.•Evaluated recommended outsourcing opportunities and redirected to various departments to ensure the best possible applicant for open positions.

•Only intern chosen to work in two separate departments: VIP Services and the Garden of Dreams Foundation.•Managed ticket requests for executives, high-profile clients and celebrities. •Compiled database manifests in relation to guest lists and assisted in making special seating arrangements for events. •Partnered with local children’s hospitals, wish organizations and community based organizations to establish fundraisers and host events for disadvantaged and disabled children in the tri-state area.

•Built extensive client base through cold-calling, social networking and meetings.•Increased group ticket sales revenue by more than 30% in less than two months through cross-selling, up-selling and marketing campaigns.•Coordinated game-day operations including credential processing and distribution, program compilation, on-field game presentations and contests and informational concourse booths. •Assisted in community and public relations activities and events.

•Handled all administrative needs for football staff. Recommended as the “go-to” person by Head Coaches Doug Williams (2003) and Melvin Spears (2004-2006) to ensure smooth running office operations. •Wrote press releases and pitched ideas for on-campus promotion for the "Season of the Tiger" TV docudrama on BET.•Managed will-call and box office operations for home and away games.•Coordinated travel arrangements and lodging accommodations for staff and team.